Hiring again as we're expanding - Family owned company (santa rosa)

Hello, This is a full-time, in-office position only. We continue to expand and are now looking for someone who: - Has experience in loan servicing or banking, mortgages, escrow industry, etc. - Willing to work in the office full-time, 40 hours a week (NOT a remote position!). - Genuinely happy & cheerful in life. - Innately responsible and truly cares about delivering high-quality results & service. - Comfortable speaking with clients and skillfully addressing any uncomfortable issues that may arise. - Is happy to deal with administrative duties including excels, database updates, filling out forms, tracing back information as needed, etc. - Has expertise in the field of mortgage/loan servicing. - Values being part of a team that finds joy in their work, takes pride in providing excellent customer service, collaborates closely and is focused on expanding the company’s successes & growth. If you have the above qualities and skills, I invite you to apply to join our team as the Loan Servicing Specialist! :-) Pay Rate: $27 - $29 an hour, depending on experience and proven production. About This Role: The Loan Servicing Specialist is responsible for overseeing part of our portfolio of loans, by closely coordinating with the current Servicing Administrator and working with the external sub-servicing teams. This position covers a variety of duties including timely processing of any NOD accounts, monitoring and handling of Lender placed insurance, monitoring property taxes, maintaining customer accounts, handling of non-paying borrowers, and providing excellent customer service. This role requires strong analytical skills, attention to detail, genuine care & responsibility, and the ability to work effectively with clients - which includes both Private Lenders and Borrowers, as well as internal & external team members. Training: We have a good training process to groove you into your responsibilities. Qualifications: · Minimally 1-2 years experience in the field of Loan Servicing ideally, otherwise Loan Processing, Escrow/Title or mortgage industries. · Has a responsible attitude and genuinely cares about producing high quality results. · Problem-solving abilities and attention to detail. · Proficient in Microsoft Office Suite (excel, word docs, outlook email platform, etc.). · Comfortability with calling clients and potentially discussing life & financial difficulties. Key Duties Include: 1. Delinquency Tracking & Default Management. 2. Smoothly handling both borrower and Lender Inquiries. 3. Account resolution such as overseeing overdue loan payments, monitoring property taxes and insurance, ensuring compliance is maintained on all servicing procedures, etc 4. Record Keeping, Document & Required Reporting Preparation. 5. All databases and loan servicing hard copy files maintained current. Hours: This position is In Office Only – It Is NOT a remote position or hybrid. Full-time, 40-hour week from 8:30 am to 4:30 pm with a paid 30 min lunch break, and 2 available 10-min breaks during the day, Monday – Friday. Language Skills: Must speak English. Proficiency in written and verbal communication skills in English is essential. Must be understanding and empathetic in the most sensitive situations, handling borrowers with class and dignity. The ability to convey complex ideas clearly and concisely, as well as to adapt communication styles to different audiences (internal and public facing) is critical for ensuring successful collaboration. Physical Requirements: Ability to sit and stand for extended periods. Capability to lift and carry up to 25 pounds. Work Environment: Shared work environment. Non-Exempt position Details of each of the above duties are as follows: Account Management 1. Account Maintenance: Perform routine updates and adjustments to loan accounts to ensure accuracy in terms of payment schedules, interest rates, and balance adjustments. 2. Payment Processing: Overseeing payments received from borrowers, including setting up and managing automatic payment systems. 3. Borrower & Lender Inquiries: Respond to inquiries from borrowers and/or lenders regarding their loan status, payment issues, and any other concerns they might have. 4. Issue Resolution: Address and resolve any issues or discrepancies in loan accounts, ensuring prompt and accurate resolutions. 5. Communication & Coordination: Liaise with other departments (Processing, collections, compliance, Escrow, Insurance Agents, etc.) to ensure cohesive operations and effective communication regarding loan servicing matters. 6. Delinquency Tracking: Monitor loans for signs of delinquency and take appropriate action according to company policies. 7. Default Management: Coordinate efforts with the collections team for loans in default, facilitating recovery strategies and maintaining communication with affected borrowers. Document Management, Compliance and Reporting 1. Record Keeping: Maintain accurate and up-to-date records of all transactions & communications. 2. Document Preparation & Review: Prepare & review loan-related documents, such a release letters, payoff statements, set up forms, etc 3. Regulatory Compliance: Ensure all loan servicing activities comply with relevant laws & regulations. 4. Reporting: Assist in the preparation of reports related to loan servicing activities, 5. compliance audits, and portfolio analysis. Continuous Improvement Training and Development: Participate in training sessions to stay updated on new servicing technologies, compliance requirements, and best practices in loan servicing and administration. Contact: Ready to join an up-beat team who’s passionate about providing exceptional servicing to clients? Apply today and become part of a team that values innovation, collaboration, and excellence!