Wire Transfer Specialist

Follow the wire to a better career! Leverage your wire transfer/funds transfer expertise and join a leading financial organization that can offer you room for incredible career growth, excellent pay, unparalleled benefits, and a healthy work/life balance.  Make your mark with an organization that values your expertise and skills, invests in your future, and is constantly growing.  Fidelity Bank is searching for a Wire Transfer Specialist in the Mandeville, LA area!   If you have at least 5 years of wire transfer/funds transfer experience, Fidelity Bank wants to hear from you! EFT GOLD experience is a plus but not required.  Don’t let this opportunity pass you by.  Apply now! Why Wire Transfer Specialists join the Fidelity team:  Unbeatable benefits package including an ESOP program where you can be an employee-owner of the company, health, dental, vision, paid time off, 14 paid holidays, HSA with employer contributions, 401k with employer match, paid parental leave, wellness program that can reduce your health insurance premiums, free or discounted banking and mortgage services, life insurance, AD&D, tuition reimbursement, referral program, EAP, employee discounts, and more!  Competitive compensation: Starting salary in the high $40k’s, or more based on your experience.   Desirable, consistent schedule: Monday – Friday, 8:00am – 5:00pm.   Opportunities for Advancement: Fidelity Bank believes in promoting from within and is always looking for key players to move into higher level roles. You can grow within the Fidelity organization.  Culture: Respect and Flexibility is our culture for our employees!  Fidelity Bank serves and values their community with Acts of Community Service outreach opportunities – They're also committed to doing their part for their neighborhood and are proud of their community programs.  Essential duties/responsibilities:  Oversees the daily operations of all Wire Transfer Department functions, takes ownership and ensures timely response and resolution of customer and Bank personnel issues, ensures activities run smoothly and efficiently, and maintains knowledge of internal resources to mitigate disruption of service to customers  Develops and maintains appropriate wire policies, procedures and contingency plans, communicates recurring or serious issues to Senior Management, and recommends temporary work around and viable solutions to improve customer service and response  Responsible for the development and implementation of wire transfer related products and services, reviews existing product offerings for enhancements as a result of business goals, competitive pressures and revenue opportunities, conducts competitive market research and vendor due diligence, develops contracts, support documentation and marketing materials, and trains Bank personnel  Periodically assesses the overall security risks associated with the Wire Transfer Department and the use of the Fedline Advantage system, including access to hardware, software, and other critical information, and takes into consideration the specific needs and requirements of the Bank’s funds transfer operation  Handles the FIDICA controls and testing  Reinforces superior customer service through his or her own example along with appropriate follow-through with involved customers and employees  Responsible for the administration of the Bank’s wire transfer systems, and related products and services, and oversees the Bank’s participation in the Federal Reserve Communications System, which enables the creation and transmission of payment messages, account balance monitoring, and other related fiduciary and funds transfer functions  Works closely with vendors, management and regulatory authorities regarding funds transfer policy, compliance, physical and logical security, contingency plans, and overall systems administration  Performs operational support duties of the Wire Transfer Department by creating, verifying, issuing and receiving wire and funds transfers for processing  Performs daily callback of transactions and account reconciliation activities, monitors the status of wire and funds transfers, ensures settlement, general ledger and customer accounts are properly balanced, researches and rectifies out of balance conditions, processes and ensures timely clearing of all exception items for both issuers and acquirers, and responds to inquiries  Investigates and researches disputes, and suspicious or fraudulent issues in accordance with all related state and federal laws, rules and regulations  Creates, verifies, issues and receives wire and funds transfers for processing according to instructions and within established deadlines, policies, procedures and authorization limits, reviews transaction for OFAC compliance, ensures appropriate account has sufficient collected funds for outgoing wire transfer requests, credits appropriate account for incoming wire transfer requests or forwards transaction to branch or department for processing, monitors wire transfer systems operational status, and prepares, processes and maintains related documentation in compliance with Bank policy and audit standards.  Maintains accurate and updated physical and electronic records of all correspondence related to wire or funds transfer transactions, and ensures documentation is retained in accordance with established record retention timeframes  Provides a full range of professional, technical and general support to customers and Bank personnel regarding the proper execution of wire transfer transactions, assists customers with Internet banking related transactions, settings and overall product usage, handles routine inquiries and answers questions, provides step by step technical instruction and support via telephone, e-mail or in person, responds to customer inquiries or complaints and forwards messages as appropriate, and troubleshoots and resolves problems within given authority  Takes ownership of the implementation process and coordinates all aspects of customer preparedness for product usage, accurately performs customer setups on the system, makes changes to existing customer setups, prepares contracts and necessary documentation for customer signature, originates and maintains customer files, enters customer information into various computer programs, follows up on missing information or documentation, and conducts daily callback of maintenance reports  Evaluates, responds to and corrects any audit exceptions or concerns related to wire transfers and postings  Reviews and monitors wire and funds transfer transaction activity through reports to track trends, usage and ensures large or suspicious transaction reporting requirements are met and submits various periodic reports to Bank management  Assists in the investigation of all issues related to disputes, suspicious or fraudulent wire transfer claims or activity, and prepares related reports for Bank management and appropriate law enforcement and federal agencies in accordance with state and federal regulations  Assists in the proposal process regarding corporate wire transfer services, conducts associated duties to ensure an accurate and timely response, and helps coordinate the establishment of such services for customers  Assists in the development and implementation of new or enhanced wire transfer products and services, and acts as liaison between the Bank and system vendors for the purpose of troubleshooting and product development  About the Company: Fidelity Bank abides by a simple promise: To create a better future by acting with courage and integrity alongside our customers and in our communities. We stand ready to serve. Since 1908, we have built a legacy upon simple, enduring values and an unerring commitment to the communities we serve. We invite you to learn more about our history, community support initiatives, and career opportunities and explore information to both empower and protect your financial future.   Fidelity Bank is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Fidelity promotes a drug-free workplace.  All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.  For Job Seekers - Workrocket.com provides a fast and effective way to connect with great jobs. We work with a wide range of companies that offer excellent career opportunities. The industries we serve range from heavy construction equipment, HVAC, and manufacturing to medical and surgical equipment, accounting, finance and insurance just to name a few. Connecting Job seekers with great jobs is what we do. http://www.workrocket.com