Service Advisor/Writer for Busy Automotive Repair Shop (Duvall)

Service Advisor / Manager – Full-Time 📍 Duvall, WA 🕗 Monday–Friday, 8am–5pm — No weekends! We’re a well-established, independent auto repair shop located in the heart of Duvall, and we’re looking for a full-time Service Advisor/Manager to join our team. If you’re friendly, patient, and take pride in delivering top-notch customer service, this could be a great opportunity to grow with a shop that values integrity, communication, and quality work. This is a front-line role where you’ll work closely with both customers and technicians, helping keep the shop running smoothly while creating a positive experience for everyone who walks through the door. ________________________________________ What We Offer: • Competitive salary with performance-based bonuses • Health insurance • Ongoing training and professional development • Supportive, respectful, and drama-free work environment • The chance to work with a passionate, experienced team that takes pride in doing the job right ________________________________________ What You’ll Do: • Greet customers and guide them through the repair process • Discuss vehicle concerns and recommend services and repairs • Write and explain clear, accurate estimates • Schedule jobs and coordinate workflow with the tech team • Keep customers updated throughout their visit • Manage records, follow-ups, and resolve concerns professionally • Contribute to a reputation built on honesty and transparency ________________________________________ What We’re Looking For: • Prior experience as a service advisor, writer, or manager (required) • Working knowledge of both gas and diesel vehicles • Excellent communication and people skills • Organized, dependable, and customer-focused • Ability to juggle multiple tasks in a busy environment • Comfortable using automotive service software ________________________________________ How to Apply: If this sounds like a fit, we’d love to hear from you! Come be part of a shop where your voice matters and your work is appreciated.