Technical Support Analyst (Tier 2)

Delaware Nation Industries/Emerging Technologies is seeking an experienced Enterprise Tools Administrator to support the Navy Forge contract. This person will be responsible for administering, configuring, and optimizing Jira and Confluence environments to support enterprise project management and collaboration. This position requires a Secret clearance and is a full-time, 5 days per week onsite role located in College Park, MD. The overarching objective is to ensure a secure, reliable, and efficient IT environment that enables Forge developers to rapidly and effectively develop and deploy ICS software. The Contractor shall provide IT Operations support for the FDE, encompassing Systems Administration and Cloud Engineering services. This person will work within a larger team construct and is required to effectively collaborate with government and other contractor personnel within an Agile development framework in the performance of this contract. A Secret Clearance is REQUIRED. A Security+ Certification is REQUIRED. This position is 100% onsite. This is a full time/permanent position with excellent benefits, and outstanding compensation including full medical, dental, 401K vacation and holiday pay. Requirements Required Experience • Minimum of 5 years of experience in Jira and Confluence Administration. Required Skills • Configuring and maintaining Jira and Confluence instances. • Automating Jira workflows. • Creating and modifying Jira projects. • Supporting, troubleshooting, and configuring Jira and Confluence plugins. Desired Skills • Experience with management of the Jira Big Picture plugin. • Aggregating Jira and Confluence data into live dashboards. • Integrating tools and applications with webhooks. Benefits Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental Matching 401K Short- and Long-Term Disability Pet Insurance Professional Development/Education Reimbursement Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are developing next-generation AI platforms that fuse finance and learning — built to deliver real execution and measurable results for businesses and professionals. We’re seeking visionary technical builders to join as Co-Founders / Founding Engineers at the pre-launch stage. This is not a traditional job — it’s an opportunity to shape a first-of-its-kind startup from the ground up. We’re especially interested in entrepreneurial talent with expertise in: • AI/ML Engineering • Full-Stack Development • Cloud Architecture • UI/UX Design Compensation: Equity-based founding role (with flexibility to discuss minimal salary support if needed). To apply: Please reply with a short note on your background, your key technical skills (e.g., AI/ML, full-stack, cloud, UX/UI), and attach your resume/CV. Selected applicants will then receive more details, including company information and a formal application link.

Inspiroz is seeking a driven, detail-oriented Junior School Technology Specialist (STS) to join our on-site IT support team in Colorado Springs.  As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools.  Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts. For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support.  Take the next step in your IT career, and apply today! Key responsibilities for this position include the following:  Technical support and problem resolution  Take the lead in resolving technical issues that require on-site support.  Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices.  Conduct thorough troubleshooting to identify the root cause of problems.  Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required.  Act as the liaison between on-site operations and the remote IT support team in India.  Communicate technical issues and requirements to the remote team accurately and clearly.  Provide detailed information and documentation to facilitate remote troubleshooting and support.  Works closely with the remote service desk team to resolve technical issues.  Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector.   Customer support and service  Communicates updates, challenges, and tasks to the client in a clear and timely manner.  Listens actively to client concerns and addresses them appropriately.  Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership.  Assists clients in aligning technology solutions with their specific goals and requirements.  Ensures client satisfaction by following up on issue resolution and providing necessary support.  Takes personal interest in the quality of work and meeting customer needs.  Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.  Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’  Time Entry and Ticket Management  Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature.  Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration.  Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage.  Conducts a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively.  Requirements Knowledge of:  Windows Systems  Mac Systems  Active Directory  Networking equipment and concepts  Hardware repairs and installations  Skills  Excellent customer service skills  Excellent hands-on technical support skills  Excellent verbal and written communication skills  Abilities  Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference.  Ability to adapt to changing situations, be flexible in approach, and effectively multitask.  Ability to self-motivate and work independently when required, taking initiative and ownership of tasks.  Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.  Education:  The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications.  Experience:  The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support.  Benefits What Our Ideal Candidate Will Receive:  A company focused on maintaining a great company culture  An opportunity to make a difference in the company and to be rewarded for doing so  A company that is always looking to improve while adhering to our core principles.  An opportunity for career growth within the organization  Competitive compensation package with variable pay potential and benefits  We are a mission-focused company that is committed to ensuring children of all backgrounds and abilities have the opportunity to excel academically and achieve greatness. We share in that passion with our school partners and live it through our values of: “Be Courageous”, “The Extra Mile”, “Today, Not Tomorrow” and “Communicate. Communicate. Communicate.”

Pay: $62,000.00 - $104,000.00 per year Job description: We Are: A low-voltage systems integration firm in the high-end residential space for over thirty years. Many clients have felt confident referring us to family, friends and neighbors. You Are: A skilled AV Technician, playing a crucial role in the installation, maintenance, troubleshooting and programming of sophisticated AV and Low-Voltage systems in luxury residential environments. Your Schedule & Location: Monday to Friday (7:30am to 4:30pm) Our Office: 1 Hunter Ave. Armonk, NY 10504 Your Day-To-Day Role: Read Blueprints and Schematics Cabling: Pull/Terminate/Test Install/Configure/Troubleshoot: Audio, Video, Control (Savant & Control4), Lighting & Shading (Lutron), Networks, Access Control, CCTV, Security, etc. (Programming is a plus!) Interact With: Clients, Architects, Builders, Other Trades Complete Work Orders with Time & Parts Used Your Experience: 3yrs of Industry Experience (AV, Control, Lighting, Shading, etc) Experience on Construction Sites & Use of Hand Tools Valid Driver’s License (w/ Clean Record) OSHA 40 Your Compensation: Annual: $62k-$104k ($30-$50/hr) Your Benefits: Medical (United Healthcare) PTO = 2 Weeks + 6 Paid Holidays 401K Soundworks’ Mission: The end game is to makes clients happy! Attitude is everything - treating clients and teammates the way you wanted to be treated is key. Soundworks’ Core Values: Think on your own two feet Communicate Well Punctual Reliable Job Type: Full-time Benefits: 401(k) Health insurance Paid time off Work Location: In person

Saalex is seeking a General and Operations Manager (Program Manager) in Norfolk, VA. Saalex is seeking an experienced and highly skilled General and Operations Managers (Program Managers) to join our team for a contingent contracted effort. Position Type: Full-Time/Contingent Salary: $80K-$250K (depending on experience) Work Location: Hybrid remote/in-office. Essential Functions: Serve as the overall lead, manager, and administrator for the contracted effort Oversee operations across multiple departments and locations Act as the primary interface and point of contact with Government program authorities Address technical and program/project-related issues with Government stakeholders Manage acquisition and allocation of program resources Ensure successful execution of Task Order (TO) requirements Plan, organize, direct, and execute multiple development projects, including: Interactive Electronic Technical Manuals (IETMs) Planned Maintenance Systems (PMS) Computer-Based Training (CBT) Other duties as assigned or required Requirements Required: Minimum 10 years of experience required. At least 5 years of experience within the last 8 years must have been in support of defense acquisition or Navy program management. Of the minimum 10 years of experience required, at least 7 years of supervisory experience within the last 10 years is required. Of the minimum 10 years of experience required, at least 8 years of experience within the last 10 years is required planning, organizing, directing, and executing multiple IETMs, PMS, or CBT development projects. Specific required experience may be concurrent. Bachelor’s degree in a Business, Engineering, Computer Science/IT, or Technical discipline. Security Clearance: Full or Interim Secret clearance required. Requirements to obtain a clearance include US Citizenship, security investigation, etc. Education: Bachelor’s degree in a Business, Engineering, Computer Science/IT, or Technical discipline. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Stock Option Plan

2+ years’ experience working as a heavy-duty Diesel Mechanic. Hydraulics experience is required. Engine and transmission maintenance and repairs. Hourly Pay ranges from $28.38-$50 per hour Valid Driver's License Required Must have 2+ years experience working as a heavy-duty Diesel Mechanic This is a long-term opportunity with room to grow for the right people. If you’re motivated, dependable, and ready to work hard, we want to hear from you!