Network Administrator with COMSEC Experience

Take charge of the Help Desk's daily operations! You’ll efficiently triage and direct ticket requests, manage workloads and schedules, maintain service level agreements (SLAs), and directly resolve Tier 1 issues to help the team thrive. As someone who is technically savvy, exceptionally organized, and deeply committed to customer service, you will bring clarity, speed, and a consistently high level of service to our users. Requirements WHAT YOU'LL DO: Own intake & routing: Monitor queues, triage by priority/impact, assign to the right technician, and ensure clear notes and handoffs. Deliver Tier 1 support: Handle common issues (account access/MFA, Outlook & Microsoft 365, Windows/macOS basics, printers/Wi-Fi/VPN, standard app installs) and escalate appropriately. Drive SLA execution: Track statuses, prompt progress, coordinate escalations, and close the loop with users. Coordinate people & time: Build daily schedules, manage OOO coverage, and align resources to volume spikes and planned work. Report & analyze: Build and maintain weekly/monthly dashboards (volume, first-response/resolve, backlog aging, top drivers) and translate insights into clear recommendations. Executive reporting: Prepare and deliver concise, executive-ready briefings on Help Desk performance, emerging risks, user feedback themes, and recommended actions to the VP and President on an agreed cadence (e.g., weekly snapshot; monthly trend review). Partner with leadership: Share insights, coordinate communications during incidents/maintenance, and help roll out process improvements. WHAT YOU NEED: 2–4+ years in Help Desk/IT support, service coordination, or dispatch (MSP experience is a plus, not required). Proven Level 1 capability across common end-user scenarios and sound judgment on when/how to escalate. Excellent written/verbal communication and a strong customer-service mindset; able to create clear executive summaries. Comfortable with ticketing/PSA tools (HaloPSA/ConnectWise/Jira/Zendesk) and remote-support utilities; working knowledge of Windows, Microsoft 365, basic networking/VPN. ITIL/SLAs familiarity; Reporting (Excel/Sheets/BI); experience coordinating on-site visits or after-hours rotations. WORK ENVIRONMENT: This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth. JOB TYPE Salary, Full-time, Non-exempt. HOURS The IT Help Desk Coordinator is a non-exempt, salaried position and is expected to work 40 hours per week. Benefits COMPENSATION: Annual salary of $55,000-60,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀

Position Title: TBMCS Lab Support Location: Camp Pendleton, CA Position Type: Full-time Salary Range: $90,000 - $100,000 Security Clearance Requirement: Position requires active security clearance Certification Requirements: CompTIA Security+ Years of Experience: 3-5 years in relevant field Roles and Responsibilities: This position reports directly to Program Manager, or designee. This position supports the Marine Corps Tactical Systems Support Activity (MCTSSA) by providing technical, engineering, integration, training, and sustainment services for the Theater Battle Management Core System (TBMCS). This role requires technical expertise in TBMCS software, hardware integration, and operational functions across both laboratory and user environments. Will work cross-functionally with program managers, engineers, and government customers who are performing work at Government Customers’ sites to ensure TBMCS readiness, integration with C4I systems, and support for training and testing events.  Position will be required to travel at the Government Customer’s request.  Travel is expected up to 25%.  Provide subject matter expertise (SME) in TBMCS software installation, configuration, and sustainment, including fielding new releases and conducting difference training. Perform interoperability and integration support with multiple fielded C4I systems and associated tactical networks for Marines in garrison and deployed environments. Install, inspect, fault-isolate, and repair TBMCS lab-adaptations and associated systems. Deliver and update courseware, technical training, and difference training for current and future TBMCS releases. Support Weapons and Tactics Instructor (WTI) Air Tasking Order Development courses twice annually, providing both system admin and operator-level instruction and SME support. Support software testing for current and future TBMCS releases by helping validate system requirements and working closely with test engineers. Provide observation and technical support during Government Acceptance Testing (GAT) and Software Sustainment Activity (SSA) Contractor Test events. Conduct analysis of potential system hosting environments to identify robust platforms capable of supporting daily TBMCS operations. Review and validate technical operations and maintenance manuals. Document all lab support and service requests in government-approved systems of record. Note – this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position.  Duties, responsibilities, and activities may change at any time with or without notice. Required Competencies: Excellent attention to detail Effectively handle multiple projects simultaneously in a deadline driven environment Strong written and verbal skills A thorough understanding of computer architecture, operating systems, and data structures, and the ability to effectively communicate highly technical information. Ability to work cross-functionally with several departments and prioritize tasks as needed Requirements TRAVEL REQUIRED FOR POSITION - Must be able to obtain or possess a valid US Passport and be physically qualified to support miliary exercises and contingency operations. Bachelor’s degree in Information Management, Computer Science, or related technical field, preferred 3–5 years of relevant technical experience with C4I/TBMCS systems CompTIA Security+ (required) Cisco certifications (CCNA), preferred Familiarity with Tactical Air Command Center operations, Marine Tactical Air Control Squadron functions, and tactical C4I system employment. Experience supporting system integration, sustainment, and testing in lab and operational environments. Ability to obtain/maintain a valid U.S. passport. Strong written, verbal, and problem-solving skills; adaptable to fluid and high-paced environments. Willing to work in a 24x7x365 secured environment, demonstrate intuitive problem-solving skills, and allow for flexible scheduling. Certification Requirements: CompTIA Security+ Benefits Paid Vacation, Sick Time and Holidays Medical, Dental, Life and Disability Insurance 401K with Employer Contribution Matching Service Disabled Veteran Owned Business Equal Opportunity Employer ISO 9001:2015 Certified Company www.c4plans.com

Position Title: Desktop Support Technician (On-Site) Location: 3701 Holmes Road, Houston, TX 77051                                                                                    Department: IT Reports To: IT Manager Job Summary: Piping Technology & Products, Inc. seeks a motivated and reliable individual to join our IT team as an Desktop Support Technician. This position is 100% on-site from 8AM - 5PM Monday – Friday & Saturdays from 8AM – 12PM at 3701 Holmes Road, Houston, TX 77051. Candidates should ensure they are within a commutable distance to our facility before applying. This is an ideal opportunity for an eager candidate to start a career in IT. We need a quick learner who is passionate about helping others with technology. Must possess a strong will to learn and work on-site with our team.   Key Responsibilities: ·         Provide technical support for desktops, laptops, printers, and mobile devices ·         Troubleshoot hardware and software issues for end users, including printer connectivity, driver issues, and print queue errors ·         Set up and configure new user workstations ·         Install and update software applications and operating systems ·         Support and maintain network and local printers, including replacing printer toners as needed and performing basic maintenance ·         Maintain accurate records of support requests and resolutions ·         Assist with basic network and connectivity issues ·         Support the team with inventory management and IT asset tracking ·         Maintain a clean, organized, and secure workstation environment Requirements ·  High school diploma or equivalent ·  Strong interest in computers, technology, and problem-solving ·  Willingness to learn new tools, systems, and processes ·  Excellent communication and customer service skills ·  Ability to work on-site in Houston, TX 77051, Monday through Friday and half-day Saturdays ·  Basic familiarity with Windows OS and Microsoft Office applications ·  Basic knowledge of printer setup, maintenance, and troubleshooting ·  Physically able to lift and move equipment (up to ~40 lbs) Preferred But Not Required: ·  Experience with help desk software or ticketing systems ·  Basic understanding of networking concepts (IP, LAN/WAN, Wi-Fi) ·  Familiarity with common printer brands (HP, Brother, Canon, etc.) ·  CompTIA A+ Certification Benefits Why Join Us? We offer a dynamic work environment, competitive compensation, and opportunities for professional growth. We encourage you to apply if you thrive in a fast-paced environment where you can learn and grow.

Interapt is seeking a motivated and detail-oriented Junior Security Operations Analyst to support a premier partner. At Interapt, we are committed to transforming clients and empowering people with technology. We attract and develop top talent while creating opportunities for individuals both with and without prior IT experience. Together, we’re building a thriving, inclusive technology ecosystem that invests in people and communities. The Junior Security Operations Analyst will play a critical role in maintaining the security and integrity of our systems and network infrastructure. In this role, you’ll monitor security alerts, investigate incidents, analyze vulnerabilities, and collaborate with cross-functional teams to ensure compliance with security policies and regulations. This is a great opportunity for someone passionate about cybersecurity who thrives in a fast-paced environment and is eager to learn and grow in their career. Responsibilities Monitor and respond to security alerts and potential incidents. Investigate security breaches and recommend remediation steps. Conduct vulnerability assessments and track remediation progress. Support implementation and maintenance of security tools and technologies. Collaborate with teams across the organization to ensure security compliance. Maintain accurate documentation of incidents, investigations, and security processes. Stay current on cybersecurity threats, trends, and best practices. Requirements 1–2 years of experience in cybersecurity or a related field. Strong understanding of cybersecurity principles, protocols, and technologies. Familiarity with tools such as SIEM, IDS/IPS, firewalls, and antivirus solutions. Strong analytical and problem-solving abilities. Excellent communication and teamwork skills. Relevant certifications (e.g., Security+, Network+, CISSP) are a plus. Some hands-on experience through coursework, labs, or platforms such as Security+, ISE2 Basic, HackTheBox, TryHackMe, or other free learning tools is valued. Hybrid role: primarily remote but must be within 1 hour of Cleveland, OH for on-site support during critical incidents. Must be willing to work shift rotations after onboarding (12-hour shifts including nights, weekends, and holidays). *This role has weekly onsite requirements in Cleveland, OH. **This role is not open to agency submissions or Corp-to-Corp partnerships. Direct Applicants Only! At Interapt, we value diverse backgrounds and perspectives, and welcome applicants from all experiences and skill sets. Don't be deterred if you don't check every box on our list of qualifications. We believe skills can be developed, and we are willing to invest in the right candidate who shows potential. If you are excited about this opportunity, we want to hear from you! Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources Interapt will not discriminate against applicants based on RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), SEXUAL ORIENTATION, GENETIC INFORMATION, OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER. 

Location: Princeton, NJ *This role will require full-time presence on-site at our client in Princeton, NJ* **This role is not eligible for relocation assistance** The Zifo Lab Computing Engineer provides both consulting, analytical and technical laboratory services, including multivendor instrument, information technology as well as in-lab validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer’s site safety code Candidate must demonstrate in-depth understanding in one or more of the following areas of Bio/Pharma industry: Drug Discovery & Development Processes Clinical study planning & Data management Lab Workflows Chemical & Biologics material Management Sample Management Robotic Systems Integration & Qualification Responsibilities: Requirements Management and onsite Validation/Compliance support IT Consulting Customer Liaison Onsite Lab IT Support Requirements Management Understand problem statement/challenges Define scope Gather requirements. Assist with Validation/Compliance activities (IOPQ) as required. Analyze current state business processes and requirements. Assist in building plans for process improvement IT Consulting Analyze gaps/opportunities for improvement based on industry Best Practice Evaluate Industry trends to identify areas for optimization Evaluate vendor solutions and facilitate demos of prototypes as Proofs of Concept Recommend process improvements that fit business needs Customer Liaison: Meeting with internal/external service groups/leads Liaise between System/Lab owners and third parties to coordinate best times for services Provide weekly planning schedules for review at status meeting with customer leads Monthly Operational review meetings/ Quarterly metrics reporting with department heads On Site Lab IT Support: Perform break/fix support for all Instrument connected systems Implement Windows based security policies as required Ensure adherence to client’s corporate policies through periodic reporting & compliance programs Acts as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client’s schedule, if applicable Qualifications Bachelor’s/Master’s degree or equivalent in Pharmaceutical, Bio-technology, Bio-medical, Chemical Engineering Demonstrated domain area knowledge. Candidate must possess excellent analytical and interpersonal skills along with a proven track record in system design, implementation, have demonstrated ability to guide the activities of colleagues, and have demonstrated ability to gain client’s confidence and trust. Operations KPI and Metrics tracking Optional requirement: Candidate needs to be familiar with the US and International Regulations and Standards governing the development of technical solutions such as GLP, GMP, 21 CFR Part 11, Part 210, Part 211, Part 820 Technical Skills: Operating System familiarity with at least 1 of the following: Unix, Windows, MVS Change Control Management and Risk Management Office Tools proficiency required in : MS Word, Excel, PowerPoint Office productivity tool proficiency in at least 1 of the following: Visio, MS Project, SharePoint Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies. We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Inspiroz is seeking a driven, detail-oriented School Technology Specialist (STS) to join our on-site IT support team in Washington, DC.  As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools.  Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts. For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support.  Take the next step in your IT career, and apply today! Key responsibilities for this position include the following:  Technical support and problem resolution  Take the lead in resolving technical issues that require on-site support.  Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices.  Conduct thorough troubleshooting to identify the root cause of problems.  Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required.  Act as the liaison between on-site operations and the remote IT support team in India.  Communicate technical issues and requirements to the remote team accurately and clearly.  Provide detailed information and documentation to facilitate remote troubleshooting and support.  Works closely with the remote service desk team to resolve technical issues.  Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector.   Customer support and service  Communicates updates, challenges, and tasks to the client in a clear and timely manner.  Listens actively to client concerns and addresses them appropriately.  Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership.  Assists clients in aligning technology solutions with their specific goals and requirements.  Ensures client satisfaction by following up on issue resolution and providing necessary support.  Takes personal interest in the quality of work and meeting customer needs.  Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.  Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’  Time Entry and Ticket Management  Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature.  Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration.  Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage.  Conducts a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively.  Requirements Knowledge of:  Windows Systems  Mac Systems  Active Directory  Networking equipment and concepts  Hardware repairs and installations  Skills  Excellent customer service skills  Excellent hands-on technical support skills  Excellent verbal and written communication skills  Abilities  Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference.  Ability to adapt to changing situations, be flexible in approach, and effectively multitask.  Ability to self-motivate and work independently when required, taking initiative and ownership of tasks.  Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.  Education:  The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications.  Experience:  The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support.  Benefits What Our Ideal Candidate Will Receive:  A company focused on maintaining a great company culture  An opportunity to make a difference in the company and to be rewarded for doing so  A company that is always looking to improve while adhering to our core principles.  An opportunity for career growth within the organization  Competitive compensation package with variable pay potential and benefits  We are a mission-focused company that is committed to ensuring children of all backgrounds and abilities have the opportunity to excel academically and achieve greatness. We share in that passion with our school partners and live it through our values of: “Be Courageous”, “The Extra Mile”, “Today, Not Tomorrow” and “Communicate. Communicate. Communicate.”