IT Tech 1 for East Linn Christian Schools (Lebanon)

At True North ITG, Inc. we know IT, and we’re consistently driving innovation to improve the overall customer experience. As a Managed Services Provider (MSP), we use technology intelligently to make IT operations smarter, streamlined, and ultimately, more successful. Our team is filled with passionate people who strive to make a genuine difference for our clients. If you are a driven person with an entrepreneurial spirit who exceeds expectations and appreciates a team-centric environment and awesome coworkers, we would love to talk to you! GENERAL SUMMARY: We seek a highly organized and skilled professional to join our team as an IT Service Liaison with Level 1 (L1) technical support knowledge. The ideal candidate will have a strong background in customer service, exceptional communication skills, and a solid understanding of IT systems and troubleshooting. This role requires the ability to prioritize and coordinate service requests while providing basic technical assistance to end-users. As an IT Services Liaison L1, you will play a critical role in ensuring smooth service operations and timely resolution of technical issues. Essential Duties and Responsibilities: 1. Service Coordination: • Develop and maintain technical knowledge of assigned client environments • Perform regular, proactive service implementing best practices and standards • Receive and log incoming service requests, incidents, and inquiries via phone, email, or ticketing system. • Assign and update ticket priority levels per company standards and based on end user feedback. • Communicate and coordinate with end-users, technicians, and other stakeholders to ensure timely resolution of issues. • Travel between sites to coordinate and deploy equipment, set up printers and PC’s, etc. • Maintain accurate and up-to-date records of service requests, progress, and resolution details. • Provide regular status updates to stakeholders and escalate issues as needed. 2. Level 1 Technical Support: ` • Tackle L1 level issues and escalate when the task cannot be completed within agreed upon service levels • Serve as the initial point of contact for end-users seeking technical assistance. • Respond to user inquiries and troubleshoot technical issues, escalating complex problems to appropriate teams if necessary. • Provide basic technical support for hardware, software, some network, and other IT-related problems. • Perform remote troubleshooting and guide end-users through problem-solving steps. • Identify and escalate recurring issues or potential system-wide problems to the appropriate teams. 3. Documentation and Knowledge Management: • Document service desk procedures, troubleshooting steps, and resolutions for future reference. • Improve customer service, perception, and satisfaction. • Contribute to the knowledge base by creating and updating articles and FAQs. • Provide training and guidance to end-users on basic IT-related tasks and best practices. 4. Customer Service and Communication: • Ensure excellent customer service by delivering timely, friendly, and professional support. • Act as a liaison between end-users and technical teams, facilitating effective communication. • Manage user expectations and provide regular updates on the status of service requests. • Maintain a positive and helpful demeanor while addressing user inquiries and concerns. Knowledge, Skills, and/or Abilities Required: • Associates or Bachelors degree; relevant certifications or technical degree is a plus, or relevant work experience. • Proven experience as a Service Liaison or in a similar role. • Solid understanding of IT systems, networks, and hardware/software components. • Proficient in using help desk software and ticketing systems. • Strong customer service and interpersonal skills. • Excellent written and verbal communication skills. • Ability to prioritize, and manage time effectively in a fast pace environment. • Basic knowledge of Active Directory, email systems, and remote desktop support. • Ability to lift 50+ pounds. • Familiarity with ITIL framework and service management best practices. Preferred experience • Experience in a healthcare environment. • Experience working for an MSP.

Job Title: Computer Repair Technician Location: Tacoma, Washington Green PC is a reputable technology solutions provider specializing in computer repairs, maintenance, and IT services. With a dedication to delivering high-quality solutions to our clients, we are currently seeking a skilled and experienced Computer Repair Technician to join our team. Position Overview: As a Computer Repair Technician at Green PC, you will be responsible for diagnosing, repairing, and maintaining computer systems and peripherals. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to delivering outstanding customer service. This role offers an exciting opportunity to work in a dynamic environment where you can contribute to the success of our clients through your technical expertise. Responsibilities: Diagnose hardware and software issues in laptops, desktops, and peripherals. Perform repairs and replacements of faulty components, including but not limited to motherboards, hard drives, RAM, and power supplies. Install and configure operating systems and software applications. Conduct preventive maintenance on computer systems to ensure optimal performance. Troubleshoot and resolve network connectivity issues. Provide technical support to clients through in-person, phone, or remote communication channels. Document all repairs and services performed in a clear and organized manner. Stay informed about the latest technology trends and advancements. Qualifications: Proven experience as a Computer Repair Technician or similar role. Strong knowledge of computer hardware, software, and operating systems. Ability to diagnose and repair hardware and software issues efficiently. Excellent problem-solving and troubleshooting skills. Strong communication and customer service skills. Adept at working independently and as part of a team. Technical certifications (e.g., CompTIA A+, CompTIA Network+, or similar) are a plus. Familiarity with both Windows and Mac operating systems. Education: Highschool Diploma or Associate degree or equivalent certification in Computer Science, Information Technology, or a related field. How to Apply: Interested candidates should submit their resume, a cover letter detailing their relevant experience, and any relevant certifications to sales@greenpcwa.com. Please include "Computer Repair Technician Application - [Your Name]" in the subject line. Green PC is an equal opportunity employer. We encourage applicants from all backgrounds and experiences to apply.

Northwest Laundry Supply is looking for a technician for commercial washer and dryer repair work. We value a hard work ethic and reliability. As a family company we value our employees and want them to have success. We provide and service commercial laundry equipment. We cover Washington and Oregon. Duties include: Diagnose and repair laundry equipment Delivery of laundry equipment. Installation of washers and dryers. This is a Full-Time Position. Work is Monday-Friday 8:00-4:30 with weekends off. We will provide on the job training but prefer repair experience. Preferred experience: Electrical Plumbing Appliance Repair Starting pay is DOE. With benefits. Please email resume to Chad. www.northwestlaundrysupply.com Job Type: Full-time Salary: $27-30 per hour Benefits: Dental insurance Health insurance Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Tukwila, WA: Reliably commute or planning to relocate before starting work (Required) License/Certification: Driver's License (Required)

We are a 15 person outdoor plumbing company endeavoring to implement the Service Titan system. We are seeking help from someone with "hands on" experience with this robust software. This could be either a contracted position and/or possibly become permanent.

Do all things tech fire you up? Looking to hire a PC Support Technician to provide hardware repair, software and operating system support for Windows platforms. We also need someone who can focus on computer hardware repairs, rebuilds and custom computer creation. The work environment is fun and open. Can be flexible hours for someone who is going to school or working an evening job. On-site field work available. Have you ever changed a hard drive in a computer? Have you ever re-loaded an OS onto a computer? Have you ever built a computer from scratch? Do you enjoy troubleshooting networking problems? Does a cracked laptop screen or phone screen not worry you as you enjoy changing them out? Responsibilities include the following: - Perform general maintenance tasks, troubleshoot and repair computer systems. This would include installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment while ensuring optimal workstation performance. - Preparing new systems for deployment and coordinating installation with the end user or business. Updating appropriate workorder systems to reflect the current system status. - Respond to assigned work orders and maintain accurate and timely documentation of progress in work order system. Write comprehensive and detailed reports to the end users on work performed. Promote creation of knowledge base entries usable by customers and IT team members. Work could involve supporting projects both onsite and offsite and after normal business hours. On-call and overtime opportunities may be available. - Communicate issues, critical problems and situations to appropriate management levels. - Maintains open communication with campus constituents to better understand their technology requirements and issues. - Able to work with a team of people at times and work solo when needed, and complete other tasks besides computer repair as needed. Required Qualifications: - Excellent customer service skills (able to explain problem solving to customers). - Prior experience within an IT support role. - A+ Certification or ability to obtain within 3 months. - Ability to solder capacitors, DC Jacks - Excellent communication skills - ability to communicate with various levels of personnel to understand the problem - Professional, positive image. Appropriate attire. - Strong PC trouble shooting skills, including both hardware and software. - Knowledge of software, including: office productivity tools (e.g., MS Office) - Experience with Microsoft Windows - Ability to multi-task and adjust priorities based on new work assigned. - Work independently and with little direct supervision. Desired Qualifications: - MCSE Certification - Network+ Certification - Windows Domain & Server Knowledge - 2 or 4-year MIS, Computer Science, or related degree Job Type: Part-Time / Full Time Experience: Computer Repair: 2 years I.T. support: 2 years E-mail Resume Or deliver in person to 2161 Van Giesen Street | Richland, WA 99352

Come join a Great Small Company, with an AWESOME staff where you are not a number but a valued team member helping us fulfill our mission of keeping E-waste out of our landfills. We're looking for an individual with at least some tech experience, a helpful attitude, and an enthusiasm for technology reuse! We are a small business, with a great mission and an awesome staff so it's very important that the successful candidate works well with others. We are seeking an individual who is already motivated, and works well under direction, or independently as needed. Being reliable, willing to learn, and great at working in a team environment is more important than experience. If you love technology, the environment, and the idea of learning to refurbish computers, laptops, and mobile devices, we have the job for you! Responsibilities would include, but are not limited to: Employing our ERP and diagnostic software to capture system information Manual Data Entry into ERP software Wiping and inventorying hard drives Installing RAM and storage devices Diagnosing and refurbishing desktops, laptops, servers, and some tablet/mobile devices Deploying operating systems to refurbished machines Minimum Job Requirements: High School Diploma or Equivalent preferred. We prefer candidates with some computer hardware experience or aptitude. Be able to lift and carry 40-50 pounds Able to Stand for some periods of time Strong Typing Skills and experience with Google Apps suite a huge plus Organizing, sorting, categorizing, counting, adding, subtracting Problem Solving Must be trust-worthy and reliable Must pass a National Background check and SSN Trace. Normal Hours are 7:30am to 4 PM Mon - Fri