Desktop Support Technician (with possible add'l responsibility) (walnut creek)

At Pacific Espresso, we support some of the world’s finest coffee equipment through expert technical training, dedicated customer service, and high-impact field support. We’re currently looking for a Technical Service Trainer to join our team. This role reports directly to the Director of Service. We support some of the world’s finest coffee equipment through expert technical training, dedicated customer service, and high-impact field support. . What We’re Looking For Solid electronic background with knowledge of espresso machines and grinders Service mindset with strong communication skills—verbal, written, and relational Ability to analyze, report, and respond to technical performance data Comfortable training others and supporting equipment in the field Microsoft Office proficiency; CRM/helpdesk experience preferred Self-driven, adaptable, and ready to contribute to a collaborative team Availability for domestic travel; valid driver’s license and passport Bonus: barista experience or coffee industry knowledge The main responsibilities will include: Delivering technical training on our full product portfolio (traditional espresso, super-automatics, grinders) Supporting sales, installations, and service escalation visits across North America Managing warranties and coordinating preventative/predictive maintenance plans Maintaining strong relationships with distributors and service partners Troubleshooting remotely via phone and support platforms Tracking activities, warranties, and performance data in our CRM/helpdesk tools Attending trade shows, conferences, and industry events as needed (30% to 50% travel monthly) Why Work With Us? Competitive salary ($65K–$75K+ depending on experience) Health benefits, 401(k), and paid vacation/holidays Opportunities to travel and train with our international HQ team Exposure to cutting-edge coffee tech—and yes, plenty of great espresso A chance to help shape the service experience in a fast-growing organization

About Cloud 1 Solutions, Inc. Cloud 1 Solutions is a privately owned corporation founded on 15+ years of Fortune 500 experience supporting rapid growth, emerging technologies, and secure, stable, scalable systems. Our clients range from medical to super high-tech companies with staff located throughout the US and worldwide. Why work at Cloud 1 Solutions? At Cloud 1 Solutions, you will work with some of the most exciting companies in Silicon Valley. Our customers provide services to Tesla, DOD, and DOE. In addition, we deliver critical services for cutting edge firms that range from software development to manufacturing. If you enjoy working in a very dynamic, fast paced, exciting environment, we are the right choice for you. This position is located in Sanoma or North Bay. Position Description This role will be responsible for engineering and maintaining solutions for the Client Technology infrastructure, support and implementation while providing expert-level operational support. Job Description * The ability/willingness to take on new and unknown applications. * Monitoring and leading project deliverables for both local and remote site and user initiatives. * Collaborate and communicate with client and corporate team members. * Regularly attend meetings at various times to accommodate variances of team. * Ability to deliver informative, well-organized, strategic presentations, with strong interpersonal skills, to build professional relationships, creating partnerships across the organization. * Create and maintain documentation including process procedures, technical specifications, project plans, project schedules, meeting agendas and status reports as needed. * Provide timely and informative status reports to key stakeholders at all levels when appropriate * Be able to work with, and manage vendors when required. * Ability to think creatively or "out of the box" when providing solutions for end users productivity. * Be an enthusiastic advocate for team goals; provide high level support to technical teams (L2) regarding business requirements and deliverables as needed. * Communicate with management and subject matter experts across the organization to accomplish objectives. Required Skills & Requirements Environment: DELL, HP, IBM, MAC, Windows Server, Redhat 6.4 Linux, SAN, NAS, NetApp, EquaLogic Network: LAN/WAN/VLAN, T1, SIP, TCP/IP, VPN, FTP, VMAX, Clarion, EMC, CISCO, Meraki, SonicWALL, DELL, APCON, FCOE, AP, HPE Application: MS Office, SharePoint, Sage, VNC, WebEx, MS Visio, MS Project, Acronis, VMware, Virtual PC, EDR, QuickBooks, EDI, App/Web servers Cyber Security: SIEM, Vulnerability Management, Compliance, ISO, NIST, DFARS, Cyber Insurance * Past experience as a Seasoned Systems Administrator; in a large enterprise environment. * Demonstrated track record of successfully planning participating in large / complex project implementations from start to finish and complete the needed documentation for ongoing support. * Successfully led multi-vendor projects, with end to end technical leadership and management. * Extensive knowledge of Windows platform, both Windows and Server OS. * Positive personality and inclined to be successful while continually improving individual skills and those of the teams. * Self-motivational mindset, able to work with minimal supervision while delivering top-notch solutions that will continue to take the organization to the next level. * Ability to communicate to upper management effectively when needed. * Know when/how to drive change within team and larger IT teams. * Capacity to work varied hours when needed. * Demonstrated operational discipline and thoroughness in most/all aspects of work -- e.g., status reporting, documentation, following process and procedure. * Demonstrated ability to plan and work to an identified set of priorities. Education or Qualifications * Bachelor's degree, or equivalent and demonstrable training and experience. Appropriate technical certifications are a plus. * Ten (10) or more years' experience as a full-time technical professional. * Excellent oral and written communication skills. * Proven ability to direct technical projects. * Extensive experience in the analysis and design of systems, as well as in troubleshooting and providing technical support for these systems. Benefits include Medical, Dental, Vision and 401k! Principals only. Recruiters, please don't contact this job poster.

Finance, Investment, Accounting, and High-Tech Professionals in Santa Clara County are invited to share their expertise in a paid, in-person opinion study. 🗓 Date: Tuesday, June 24th ⏰ Time: 8:00 AM – 7:00 PM 📍 Location: Santa Clara, CA 💵 Compensation: $350 for full participation 🍽 Perks: Continental breakfast, deli lunch, and refreshments provided 📝 What You’ll Do: • Listen to a presentation, review materials, and complete written questionnaires • Share your insights and perspectives in a group discussion 👉 Interested? Start with the pre-qualifying questionnaire: https://www.research.net/r/CL-SantaClaraCA6-24 If you qualify, we’ll be in touch with the next steps. This is a paid market research study, not an offer of employment.

Do you enjoy: • Leading? • Developing staff? • Implementing and improving processes? • Recruiting, training and evaluating staff members? • Staying up-to-date with your industry? • Collaboration and communication with other departments? • Coaching on technologies you’re an expert in? If the above interests you, apply to our growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of international deployments for various Fortune 500 Companies. Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for IT Support Manager with a specialization in Linux. Visit our Success Stories Interested? Apply here Typical hours are Monday-Friday between 8 AM - 5 PM What You Need for this Position: • Bachelor’s degree in related field is preferred • 7 + years experience within information technology • 7 + years of staff management experience • Experience in handling customer/client escalations • Excellent interpersonal, management and leadership skills • Experience with internal and external conflict resolution • Past performance recommending strategies, policies, and procedures • Strong people skills • Patience, compassion and empathy • Time managements skills • Effective and Strong written and verbal communications skills • Able to lead by example • Must be a “hands on” supervisor, who can communicate with managements and clients • Ability to perform other related responsibilities as assigned • Self-learners thrive at our company You are an Ideal Candidate if you have these Qualities: • Have passion for customer satisfaction • Have led teams in customer facing roles • Have significant experience with Linux (Ubuntu preferred) and BASH scripting • Experience with embedded systems • Fundamental knowledge of HTML / PHP / MYSQL / JAVA or any other languages • Critical thinking • Creative thinking • Above all, have the desire to lead, learn the culture, grow and develop the team Why is Mvix such an exciting place to work? • Our clients range in size from small to Fortune 100 • We serve 11 industries - no day is the same! • Partnerships with companies like LG, Sony, and BrightSign keep us learning and cutting edge • We work as a team but promote the individual • Company events on a frequent basis • Can you take the monthly pool, air hockey, or trivia trophy? Benefits include: • generous PTO, sick leave and holidays • medical coverage • company-sponsored travel • ongoing certification opportunities • competitive 401k match • flexible hours (no weekend/overnight shifts) • gym membership reimbursement • company-funded professional development • life insurance • short-term disability insurance Schedule: • 8 Hour Shift • Day Shift • This is an In office Role Did we mention we are a pet-friendly environment? Still interested? visit our Careers Page to apply. Download the Mvix Interview Guide to start getting ready - we look forward to speaking with you soon!

To be considered for this role please submit your application through the following link: https://careers-anothersource.icims.com/jobs/102113/sr.-director-of-enterprise-systems---wharton-county-junior-college/job?mode=job&iis=Job+Board+or+Association&iisn=Craigslist Another Source’s client, Wharton County Junior College, is recruiting a Sr. Director of Enterprise Systems to join their team on-site in Wharton, TX.     You will be joining a team of collaborative professionals, dedicated to making an impact on the mission at Wharton County Junior College. You will have the opportunity to drive enterprise change across the College and lead a team at the forefront of this growth.      Here’s more information about Wharton County Junior College and the position they are recruiting for:    Wharton County Junior College (WCJC) is a public, two-year, comprehensive community college committed to student success and educational excellence. To better serve our students, WCJC offers courses across four main campuses located in Wharton, Sugar Land, Richmond, and Bay City, as well as additional classes in El Campo.    We proudly serve a diverse student body by providing a wide range of post-secondary programs and services, including associate degrees, workforce certificates, continuing education, cultural enrichment, and lifelong learning opportunities.    At WCJC, our mission is clear: to empower every student to achieve their academic, professional, and personal goals.    Learn more about Wharton Community College here: https://www.wcjc.edu/about/default.aspx     The anticipated yearly salary range for this position is: $86,070.00 - $92,737.00 depending on experience.    Job Description:   The Senior Director of Enterprise Systems is responsible for leading technical support across administrative functions and overseeing the development, implementation, and documentation of procedures for enterprise systems, including ERP (Banner), CRM, data management tools, AI technologies, and cloud-based SaaS solutions. This role ensures data integrity, manages system upgrades and feature implementations, addresses risk and issue resolution, and coordinates user training. The Director also drives enhancements that improve operational efficiency and service delivery to students, faculty, staff, and administrators, while supervising all system and functional analyst staff.    What you will be doing:   Coordinating project activities with the Vice President of Technology, facilitating institutional resource needs, managing production preparation, and overseeing policy and procedural changes related to ERP, CRM, AI, data warehouse, and other enterprise applications.  Developing planning documents for organizational change, configuration management, training, and testing across all supported applications.  Assisting functional end-users in analyzing and adapting business processes to align with ERP, CRM, AI, and data warehouse systems, while researching and recommending best practice improvements.  Developing and maintaining integration tools such as PL/SQL, PostgreSQL, and Ethos to troubleshoot and resolve issues within the college’s information systems.  Managing integrations between Banner and external systems including web portals, LMS, CRM platforms, payment systems, and other enterprise applications.  Automating current and future processes using tools like Banner ISE, cron, Automic, and Windows Task Scheduler, while integrating system features to streamline operations.  Collaborating with the Office of Institutional Research to create reporting solutions, maintain data integrity, and extract data from institutional databases.  Overseeing the analyst team in documenting processes and procedures to create comprehensive desk manuals aligned with Banner and institutional best practices.  Leading the Enterprise Systems team in programming tasks, addressing security requirements, managing upgrades and modifications, and assessing their impact across systems.  Researching manuals, publications, and technical reports to stay informed on technologies that support functional areas.  Directing the team in replicating user-reported issues to identify root causes and implement effective resolutions.  Developing and maintaining user training materials and delivering technical training and support to ensure successful program operation.  Performing additional responsibilities as assigned by the supervisor.    Minimum Qualifications:   Bachelor’s degree required.  Minimum of five years of experience implementing, maintaining, and enhancing a management information system.  At least two years of experience using SQL Plus, PL/SQL, or PostgreSQL.  At least one year of experience using Pro*C on Oracle or another enterprise-class relational database management system.  Experience with Microsoft Access required.  Experience in project management, including implementing and upgrading new technologies.  Strong ability to work effectively and collegially with faculty, students, and staff.  Exceptional time management and organizational skills.  Supervision.     What’s in it for you:  Wharton County Junior College offers a comprehensive benefits package that includes:     Medical  Vision  Dental   Retirement     Learn more about the benefits offered at WCJC: https://www.wcjc.edu/about/administration-and-offices/human-resources/employee-benefits-and-payroll.aspx    Another Source works with their clients, on a retained project basis.

NOW HIRING Satellite Techs and Providing training to Non Experienced Techs! ENTIRE STATE OF MAINE!!! No Experience? We Will train as well Pre-employment screening required. Please Call, 945-223-8949 Monday- Friday 8:30 a.m.- 4:30 p.m. or to apply. Must have Truck, Van or SUV, Tools and a Ladder. Relatable Experience: Satellite Installs- Preferable DirecTV or Viasat- If not that is fine also Cable Wiring customer service electrical skills satellite repair Networking, Set Up and Repair, you will also gain exp working with hand tools, power tools etc. Successful Candidates or trainees will possess the following skills and attributes: Self-Motivated Have the ability to work alone as well as in a team effort A strong work ethic Attention to detail Quick learner good troubleshooting skills Be able to retain knowledge Excellent customer service skills. A desire to put in a full day's work using both skill and efficiency Honesty, Integrity and Safety Responsibilities Include: Performing Installations from start to finish of DirecTV systems, troubleshooting, simple problem-solving skills and proper documentation of all paperwork. Good customer service skills and a willingness to exceed expectations could eventually lead into more professional opportunities.