$25-35
FXWQ+XP Issaquah, WA, USA
Job Description: We are seeking a highly organized, customer-oriented specialist to coordinate home installation appointments and provide outstanding end-to-end service. You will primarily work with customers and providers to ensure every installation is scheduled smoothly, customer needs are fully understood, and issues are resolved proactively. Key Responsibilities: Schedule and coordinate installation appointments with customers and providers. Confirm customer availability and site readiness before installation. Communicate all prep details to customers in advance. Maintain the installation schedule and related records in our CRM. Follow up after installation to ensure satisfaction and gather feedback. Quickly resolve any scheduling conflicts or delays. Collaborate with sales and customer service to ensure a smooth post-purchase workflow. Identify and report process improvement opportunities. Requirements: Proven experience in scheduling, coordination, or customer service (installation experience is a plus) Exceptional communication and organizational skills Strong attention to detail and problem-solving ability Comfortable using scheduling software, CRMs, and Google Workspace Ability to manage multiple appointments and priorities Friendly, professional demeanor with a customer-first attitude Preferred Qualifications: Experience in home improvement, outdoor living, or logistics coordination Familiarity with installation timelines, tools, or third-party service providers Why Join Us? Be part of a growing company committed to quality, service, and customer satisfaction Collaborate with a supportive and dynamic team Opportunities for growth and advancement Competitive pay and benefits package