Fulfillment Supervisor - PM Shift

Fulfillment Supervisor Card Kingdom has served Magic: The Gathering players across the world for over 20 years. We are a trusted source for buying and selling Magic: The Gathering singles, packs, and booster boxes from throughout the game's history. Our love of the community and game shines through everything we do. We are a customer-centric, data-driven, innovative workplace. We value our team and recognize that every role in our organization is behind delivering our renowned customer experience.  In addition to our eCommerce business, Card Kingdom owns and operates the award-winning game store and restaurant, Mox Boarding House. With unique locations in Seattle, Bellevue, Portland, and Arizona, we deliver an elevated experience to local gaming communities. Our Mission: We use tabletop gaming as a campfire – a place to gather, share and celebrate –for the sake of cultivating deeper relationships with our customers, amongst ourselves, with our communities, and the world. Our Perks: Excellent benefits, generous PTO, and flexible scheduling, remote work opportunities, paid parental leave, safe harbor 401k match, paid holidays, and employee discounts. We support work life balance. Role: The Fulfillment Supervisor is responsible for overseeing and coordinating daily Fulfillment Operations including Production, Shipping and Pendings, while managing a team of direct reports who may work across various workflows. This role ensures the successful execution of Fulfillment-related tasks by holding team members accountable for their performance. This includes direct reports, whether they are working in the supervisor’s workflow or temporarily assigned to other workflows, as well as individuals assigned to the supervisor’s workflow who are not their direct reports. The Fulfillment Supervisor is responsible for maintaining performance standards and driving results across all assigned areas of responsibility. The Fulfillment Supervisor is responsible for meeting goals in normal operations, as well as participating in and delegating labor to special projects. This people-first position has a focus on building a workplace for continual improvement, both for our employees and our processes. Provide guidance, feedback, and support to Operations Specialists, fostering a positive and productive work environment. Maintain team morale and hold direct reports accountable for their performance, whether they are working within the inventory workflow or other areas. Provide Feedback about an employee’s performance to their direct supervisor. Ensure the consistency and accuracy of inventory operations by monitoring workflows, tracking labor, and meeting team-based SLAs and inventory goals. Train and mentor employees on inventory processes, identify opportunities for workflow improvements, and create performance development plans to enhance individual and team efficiency. Manage timecards in ADP Workforce Now, handle PTO and scheduling requests, and ensure compliance with company policies and collective bargaining agreements. Work closely with leadership from other workflows to align goals, improve consistency, and create synergy across Card Operations. Engage in disciplinary conversations when necessary and implement corrective actions to address performance issues. Participate in the hiring process by conducting interviews and providing recommendations for applicants. Delegate labor and participate in special projects to support organizational initiatives and drive operational improvements. Additional duties and responsibilities as assigned. Qualifications: Associate degree or 2-years equivalent work experience Prior supervisory responsibilities for a team of at least 5 Full Time Employees (FTE) Possess a strong attention to deal, especially with visual acuity Ability to consistently work in a repetitive environment Proficiency in Microsoft Office Suite Proven ability to provide feedback both in the moment and in regular performance reviews Demonstrated bias for action, especially when dealing with ambiguity Professional Development and Management experience a plus Knowledge of Magic: The Gathering editions and player base Physical Requirements: Manual dexterity with constant fine finger manipulation. The capacity to stand and work on hard surfaces for extended periods, up to 8 hours per day. Frequent wrist flexion/extension in repetitive motions. Occasional squatting, kneeling, bending, stooping, reaching, twisting at waist may be required. Capability to lift up to 50 lbs. occasionally. Location / Work Schedule: Monroe, WA PM Shift (3:00 PM-11:30 PM) Job Type / Pay Rate: Full Time, scheduled 40 hours per work week, set shift with two consecutive days off. Non-exempt/Hourly: From $26.60 per hour, and $27.53 per hour upon completion of training and meeting expectations. Full Pay Range: $26.60 per hour - $29.21 per hour based on proficiency. Overtime required, particularly for product releases and after-mail holidays. Benefits: Paid Time Off: 5 weeks accrued per year, 8 Company Holidays Health Benefits: Zero cost premium options for Medical, Dental, Vision Insurance Retirement: 401(k) with 4% Safe Harbor match, no vesting period Employee Stock Ownership Plan Flexible Spending Accounts & Health Savings Accounts Pre-Tax Commuter Benefits Supplemental Life and AD&D Insurance Accident, Critical Illness & Hospital Confinement Plans Employee Assistance Program Employee Discount Equal Opportunity Employment: We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. PI278276498 Apply