Commercial Insurance Customer Service Representative (CSR) at CSIA (La Mesa)

In-Office | Full-Time | $22/hr-$25/hr + Benefits Do you thrive in a fast-paced, self-motivated environment where honesty, reliability, and productivity matter? Are you the kind of person who takes initiative, values great customer service, and doesn’t need to be micromanaged to do an exceptional job? If yes, we might be the team you're looking for. About the Role We're a commercial insurance agency in La Mesa, CA hiring a Customer Service Representative (CSR) to join our tight-knit team. This is an in-office role (Monday–Friday, 8:30am–4:00pm) with occasional hybrid (in-office/remote) flexibility after 1 year of employment. We’re not looking for someone to just "answer phones." We’re looking for someone who wants to grow and bring long-term value to our team and clients. This position is hourly with full benefits after 90 days and the opportunity to move into a licensed agent role earning commission after 2 years of employment. What You’ll Be Doing -Providing top-tier service to commercial insurance clients (email, phone, etc.) -Managing policy changes, certificates, renewals, and client communication -Supporting agents and producers with administrative tasks (editing quote templates, sending policies, etc) -Helping us build stronger relationships and more efficient processes What You Bring to the Table -You’re personable, professional, and proactive — people trust you and like working with you -You’re detail oriented — the smallest details can create the largest liability in this industry -You’re tech-savvy and comfortable using tools like Google Suite, Microsoft Office, and Adobe -You’re open to feedback, training, and growth -You can handle multiple tasks at once and still hit your deadlines -You show up on time, stay focused, and follow through Must-Haves -Willingness to become fully licensed (P & C) within 90 days of hire (You’ll cover the upfront cost; we reimburse once you’re licensed) Note: If licensing is not completed in time, your position will be terminated. -Comfortable with stairs (our office does not have an elevator) -Able to work in-office in La Mesa, CA 91942 Preferred Skills (Not Required) -Bilingual (English/Spanish) -Prior commercial insurance experience -Experience using agency management systems (AMS) Pay+ Perks -$22/hr-$25/hr depending on experience and language skills -Full benefits after 90 days: Health, dental, vision, vacation, sick pay, holiday pay -Growth opportunity: Move into an agent role with commission potential after 2 years Our Culture We move fast and work hard. This is a relaxed but high-expectation environment, best suited for self-starters who don’t need to be babysat. If you’re honest, reliable, and want to grow with a company that sees your potential — let’s talk. How to Apply Complete the hiring assessment here: https://forms.gle/e9ZUp4No1vG9G2aaA