Billing Coordinator for Recreation Services (4350 Auburn Blvd)

Position Summary Reporting to the Recreation Manager, the Program Billing and Client Support Coordinator is responsible for assisting the Chief Operating Officer (COO) and Recreation Division with preparation of program billing data, collecting invoices and receipts, fiscal reconciliation, preparation of billing reports, program/client scheduling, general customer support, and other administration duties. A primary responsibility for this position will be the administration of UCP’s Pay/FMS (financial management services) program, which provides reimbursement and third-party payments to individuals and families participating in qualified recreation or socialization activities. The ideal candidate will possess excellent account billing and reconciliation experience, communication skills, contract experience, strong ability to work with data and reports, excellent teamwork and interpersonal skills, and a passion for expanding UCP’s mission to help more individuals and their families. Essential Functions UCP Pay/FMS Program Management (Primary Function) · Manage essential activities for UCP’s new UCP Pay/FMS program under the direction of the COO and Recreation Manager. · Assist new clients become registered and properly set up in our UCP Pay/FMS program. · Collect and record client authorizations for expenditures. · Verify key authorization and payment data with families and vendors. · Authorize funds available, track expenditures, release funds, collect receipts and generate billable reports. · Collaborate with the UCP CFO, Accounts Billable, and Accounts Receivable specialists. · Bill appropriately under UCP contracts. · Provide customer support for program participants, service coordinators, and UCP support staff. · Develop systems with written standard operating procedures and documentation. Other Duties · Provide technical assistance for key staff including the COO, eLearning and Technology Specialist, and the Recreation Manager. · Collect and analyze key program billing data and service metrics. · Provide reconciliation of program billing data with UCP finance teams. · Provide scheduling, registration, and payment support for individuals attending UCP recreation events. · Assist with reviewing and updating service agreements and contracts. · Answer, screen, and forward incoming calls to the appropriate department or individual. · Perform general administrative tasks including data entry, filing, and document preparation. · Respond to inquiries from both internal staff and external customers with professionalism and courtesy and provide technical assistance if necessary. · Periodically attend on-site events and activities in support of the Recreation program department. Required Education and Experience · Education: High school diploma or GED required. Associate’s degree in accounting, business administration, or related field is preferred. · Experience: 3+ years of accounting, billing or related fields. Experience with Regional Center services preferred. Required Skills, Competencies, and Abilities · Billing/Accounting Skills: Strong analytical skills including exceptional abilities working with spreadsheets and data tables, ledgers, invoicing, data reconciliation, and accounts receivable. · Communication Skills: Strong verbal and written communication skills to interact effectively with clients, families, service coordinators, and professional peers. · Organizational Skills: Ability to multitask, prioritize, and maintain attention to detail. · Tech-Savvy: Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable learning new software tools. · Interpersonal Skills: Approachable and professional demeanor. · Confidentiality: Strong understanding of maintaining confidentiality in handling financial information. · Team Player: Ability to work collaboratively with program and finance teams; and outside stakeholders to ensure the UCP’s objectives are achieved, and individuals feel valued. · Customer Service Orientation: Strong ability to provide excellent support and assistance to internal team members, fostering a team environment. · Decision making: Ability to demonstrate good decision-making, problem-solving and independent judgment skills. Location This position is located on site at UCP of Sacramento and Northern California, 4350 Auburn Blvd, Sacramento, CA 95841. Work Working Conditions and Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Working conditions of this position include performing work in an office environment with travel to locations as needed. The office environment may include constant interruptions and interactions with the public. While performing the duties of this job, the employee is regularly required to sit, talk, and hear well enough to converse on the telephone and in person. Use of hands and fingers are required for computer keyboarding, filing, writing and answering telephones, and possess visual acuity well enough to read instructions. The employee may occasionally lift and/or move up to 10 pounds. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be added at any time per the business need Equal Opportunity Employment UCP of Sacramento and Northern California is committed to providing a professional work environment free from discrimination harassment and prohibits discrimination and harassment based on the following characteristics: race, color, caste, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic conditions), genetic information, marital status, sex (including pregnancy, childbirth breastfeeding or related medical conditions), gender, gender identity, gender expression, reproductive health decision making, age (40 years and over) sexual orientation, veteran or military status, domestic violence victims, political affiliation, and any other characteristic protected by state or federal antidiscrimination law covering employment. Job Type: Full-time Pay: $25.00 - $29.00 per hour Expected hours: 40 per week Benefits: Dental insurance Flexible spending account Health insurance Health savings account Paid time off Vision insurance Schedule: 8 hour shift Day shift Monday to Friday No weekends Work Location: In person