Account Manager

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide! City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Blue Ridge (Roanoke, VA). The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction. What you will do... Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products. Formulate and manage an effective service strategy and schedule tailored to each client. Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics. Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary. Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients. Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly. Promote the sale of, procure, and monitor supplies for clients. Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise. Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc. Schedule each non-routine activity in client facilities using Outlook. Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance. Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors. Maintain updated route sheets, key/alarm sheets, and monthly planner for each client. Requirements 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required. 2+ years track record of success in a client retention role, with goals and metrics to support. Highly detail-oriented and excellent follow-through on commitments. Positive and outgoing personality; great at building relationships. Excellent verbal and strong written communication skills. Proficient in Microsoft Office and knowledge of CRM database. Ability to travel on a daily basis to client locations locally. Benefits City Wide Facility Solutions offers a competitive compensation and benefits, including $52-55K base salary + commission and bonus opportunities Quarterly bonus and monthly commissions schedules Health, vision, and dental plan 3 weeks PTO Full coverage supplemental health care plans Health and wellness promoted plans paid by company More on City Wide... City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com City Wide is an Equal Opportunity Employer.

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide! City Wide Facility Solutions is actively seeking a Northern Facility Solutions Manager (FSM) for our Franchise location in Northwest Ohio. City Wide, the nation’s leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve the City Wide Facility Solutions - Northwest Ohio, one of more than 100 markets covered across the United States and Canada. Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve. Objective The Facility Services Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction. Essential functions Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products. Formulate and manage an effective service strategy and schedule tailored to each client. Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics. Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary. Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients. Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly. Ensure adequate (internal and external) staffing needs to service clients. Promote the sale of, procure, and monitor supplies for clients. Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise. Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc. Schedule each non-routine activity in client facilities using Outlook. Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled. Notify Sales Executives of potential accounts in your territory, especially new construction. Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received. Communicate client survey responses to the Director of Operations, Night Managers, and Contractors. Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance. Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy. Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors. Maintain updated route sheets, key/alarm sheets, and monthly planner for each client. Participate and be present in monthly IC paydays. Requirements Position Requirements 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience. 3+ years track record of success in a client retention role, with goals and metrics to support. High School diploma required, bachelor’s degree highly desirable. Highly detail-oriented and excellent follow-through on commitments. Positive and outgoing personality; great at building relationships. Excellent verbal and strong written communication skills. Proficient in Microsoft Office and knowledge of CRM database. Ability to travel on a daily basis to client locations. Working Conditions Physical Demands The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds. Environment Describe the work environment the employee will be exposed to and safety requirements. Example: “While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and extreme heat. Safety requirements for this position are safety glasses, hearing protection, and steel-toed work boots.” Benefits Competitive compensation plan including: Base salary + Monthly Commissions plan Anticipated first-year total comp of $70k; top performers exceed $90k PTO Gas & Phone allowance

  THE POSITION  This position is a high impact role, working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful relationships with each of our clients. This person will manage existing client relationships, new customer development, and new networking opportunities within the industry.    WHAT YOU WILL BE DOING  Client Service and Retention  Drive customer satisfaction and retention by understanding the individual needs of our customers  Provide excellent service and communication in a constructive, courteous manner with a focus on problem solving  Promote high standards for customer service, safety, and LandCare’s culture and core values in a positive team environment  Provide organizational management, leadership and communication between client and production team in a timely fashion and work cooperatively to find delivery solutions  Maintain LandCare’s Landscape Quality Audit process in conjunction with Production Manager to identify property maintenance needs and enhancement opportunities  Create client proposals, contracts, and recommendations and estimates that are designed to meet each client’s objectives are accurately and appropriately priced    New Business Development  Identify new business opportunities by cultivating and maintaining business relationships with existing customers  Actively prospect for potential clients and pursue new business relationships  Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of LandCare  Benefits BENEFITS Besides the great team environment and the ability to work outside, we also have a strong benefits package for our team members: · Competitive base salary · Team based profit sharing program · 401K for all employees with 3.5% company match · Company-provided vehicle · Medical, dental, and vision coverage · Paid Time Off Policy + 9 corporate holidays · Formal training and development program This opportunity has a base range that represents a full-time annual salary of $78,000-$90,000 (commensurate with experience).  

At MacDonald-Miller Facility Solutions (“MacMiller”) we . As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our a thousand employees across 10 offices – there is a breadth and variety of work to keep you engaged and inspired.   We enjoy a well-respected history of exceeding our customers’ expectations and . Our clients trust their toughest projects with our integrated teams, including:   New construction – Engineering, fabrication and install of mechanical systems for new projects following lean construction practices   Special projects – Retrofits and mechanical repairs for existing buildings for new efficiencies   Service - scheduled preventative maintenance ensuring tenant comfort, and 24/7 emergency response   Building performance – Control systems, fault detection, energy services and remote monitoring   Performance Contracting -- Sustainable Solutions: Acting as the Prime Contractor, we deliver design-build energy-efficient solutions in the built environment for private and public sector clients People love to work at MacDonald-Miller, and it’s because we all share the same     Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.   We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.    Everyone deserves a safe workplace. Safety is more than hardhats and boots, it’s an attitude and the environment we create. Every day, everyone goes home to their families.    We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.    We are committed to continuous, . Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.   Take the work seriously, but never taking ourselves too seriously. It’s possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both.  Requirements Account Executive: This is where you come in.  We’re looking for an Account Executive who will form in depth partnerships with our customers and provide specific solutions that create maximum comfort and efficiency in their buildings. In our Service Special Projects Department, you will handle projects that require ongoing HVAC maintenance contracts or quick turnaround tenant improvements. In return for hard work and achieving aggressive goals, you’ll get rewarded with more to own, a ton of growth opportunities, and more freedom than you’ve probably ever had.    Top 3 things to deliver in the first year to be a hero:  Results - Identify, sell, and negotiate HVAC retrofit and tenant improvement projects  Partnership - Form in-depth partnerships with our customers and anticipate their needs  Quality execution- Perform Project Management duties to include effective cost and risk management, quality assurance and timely execution  The Account Executive role reports to Tyler Hawkins, Service Special Projects (SSP) Lead, and is part of a collaborative, high-impact team supporting our growing business. This visible role works across all levels and departments, contributing to a variety of strategic projects and initiatives that drive company success. Your Background: What kind of person will thrive in this role?  You should have…  3 years of prior Sales experience  A great track record of delivering strategies to identify, pursue, and capture new business   A degree in Marketing, Mechanical Engineering, or another related Technical degree is a plus!  And everyone you work with should describe you as…  Amazing at building relationships with internal and external customers  Great at preparing and presenting effective sales proposals  Detail-oriented when needed for managing in-progress projects (forecasting and billing, cost and risk management, quality assurance, etc.)  A go-getter and problem-solver  And you should be motivated by…  Being a partner to our customers, and being able to anticipate and meet their needs.  Empowering yourself to learn how to do something.  If you need a ton of handholding or a micro-manager boss, this is not the place for you.  Working in a lean, results-oriented environment, where you’ll be expected to do more, take on more, and achieve more every year!  Having fun in an environment high on transparency, open to innovative new approaches with a supportive family feel. Benefits Compensation: Base salary of $70,000 annually, plus commissions and vehicle compensation. Eligible for ramp up and bonus.  MacDonald-Miller Facility Solutions presently provides employee coverage for:  Medical, dental, vision for employees (coverage available for dependents for shared premium).  401k retirement plan including Company matching.  Vacation and Sick Compensation (PTO), and Holiday Pay!  Disability income protection including short term and long term disability.  Employee and dependent life insurance.  Wellness Program.  Employee Assistance Program.  Where you will work  Our Spokane office is located at 421 N Freya St., right in the heart of a growing industrial and business district. Just minutes from downtown, this location offers convenient access to local coffee shops, breweries, casual restaurants, and outdoor recreation along the Spokane River. Whether you're meeting a teammate for lunch, running a quick errand, or enjoying a post-work happy hour, you’ll find the perfect blend of convenience, community, and the unique charm of Spokane’s east side. Interested to learn more?   If you’re ready for an adventure and are interested in being considered for this role, click apply to start the conversation! Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team!  MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

As a Partner Success Manager at Fluent, you will play a critical role in growing and nurturing our strategic partner (publisher) relationships. Blending your strengths in relationship management, performance marketing, data analysis, and project execution, you will be the day-to-day owner of our partner success—driving growth, optimizing monetization strategies, and uncovering new opportunities for innovation and scale. You’ll serve as the voice of the partner internally while proactively managing each relationship from onboarding to optimization, ensuring each partner is maximizing value from the Fluent platform. This is a high-impact, cross-functional role that sits at the intersection of Media Supply, Client Success, and Product. Fluent delivers personalized post-transaction offers to consumers at the moment of purchase on 3rd-party e-commerce sites. What You'll Do Relationship Management & Strategic Growth Serve as the primary point of contact for a portfolio of partners during and after onboarding, owning all day-to-day communication, performance reviews, and strategic planning. Build and maintain deep relationships with partner stakeholders across business, marketing, and technical teams. Lead weekly, bi-weekly, and monthly calls, as well as QBRs highlighting performance trends, key wins, roadmap alignment, and actionable growth opportunities. Serve as a consultative partner aligning Fluent’s value proposition with the evolving business goals of each media partner. Partner Onboarding & Project Management Own and manage the onboarding experience for new supply partners, including implementation planning, stakeholder coordination, asset delivery, and pre/post-launch testing. Collaborate cross-functionally with Sales, Client Success, Product, and Ops to ensure a smooth launch experience and scalable setup. Define success metrics, milestones, and post-launch optimization plans during the onboarding phase. Performance Optimization & Strategic Insights Monitor and analyze campaign performance to surface trends and drive data-backed recommendations. Collaborate with internal Data Science, Client Success, and Creative teams to optimize media mix, refine targeting, and test new creative formats and placements. Drive A/B and multivariate testing roadmaps to uncover new monetization opportunities. Cross-Functional Enablement & Internal Advocacy Represent the voice of the partner internally, championing needs, surfacing insights, and advocating for product enhancements or service improvements. Collaborate with Product to communicate feature updates and encourage partner adoption of new capabilities. Maintain close alignment with Finance, Tech, and Ops to ensure accurate forecasting, troubleshooting, billing, and partner support. Growth & Innovation Identify new supply opportunities within existing partnerships, including additional placements, new site integrations, and UX enhancements. Provide thought leadership on market trends and best practices to help partners stay competitive and innovative. Assist in scaling internal processes by documenting playbooks, partner best practices, and onboarding frameworks. Requirements 3–5+ years of experience in Partner Success, Account Management, or Strategic Partnerships—ideally in ad tech, martech, e-commerce, or retail media. Proven success managing and growing a portfolio of strategic enterprise clients. Exceptional communication and relationship-building skills—able to convey technical and business concepts across different stakeholder levels. Strong analytical mindset; confident working with performance data, dashboards, and deriving actionable insights from trends. A strategic operator with a passion for process optimization, documentation, and scalable growth. Comfortable in a fast-paced, evolving environment and able to manage competing priorities with agility and focus. Interest in post-purchase monetization, commerce media, and the intersection of consumer behavior and advertising. Nice to Have Experience working with technical integrations (pixels, iFrames, SDKs, tag managers) and comfort with debugging or collaborating with technical teams. Prior experience in a high-growth SaaS or startup environment Understanding of the retail media and e-commerce landscape Familiarity with CPM, CPA, and CPC monetization models Benefits At Fluent, we like what we do, and we like who we do it with. Our team is a tight-knit crew of go-getters; we love to celebrate our successes! In addition, we offer a fully stocked kitchen, catered lunch, and our office manager keeps the calendar stocked with activity-filled events. When we’re not eating, working out, or planning parties, Fluent folks can be found participating in networking events, and bonding across teams during quarterly outings to baseball games, fancy dinners, and a variety of activities. And we have all the practical benefits, too… Competitive compensation Ample career and professional growth opportunities New Headquarters with an open floor plan to drive collaboration Health, dental, and vision insurance Pre-tax savings plans and transit/parking programs 401K with competitive employer match Volunteer and philanthropic activities throughout the year Educational and social events The amazing opportunity to work for a high-flying performance marketing company! Salary Range: $80,000 to $100,000 + Bonus - The base salary range represents the low and high end of the Fluent salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. Candidates may be at risk of targeting by malicious actors seeking personal information. Fluent recruiters will only reach out via LinkedIn or email with an @fluentco.com domain. Any outreach by Fluent via other sources (e.g. text, other domains etc) should be ignored. Fluent participates in the E-Verify Program. As a participating employer, Fluent, LLC will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Fluent, LLC follows all federal regulations including those set forth by The Office of Special Counsel for Immigration-Related Unfair Employment Practices (OSC). The OSC enforces the anti-discrimination provision (§ 274B) of the Immigration and Nationality Act (INA), 8 U.S.C. § 1324b.

MSR-FSR is seeking a motivated and experienced Account Manager for our Semiconductor division and develop strong relationships with our employees and clients. You will collaborate closely with cross-functional teams including engineering, prodcution, and management to ensure that our team exceed client expectations. Your ability to communicate complex technical concepts in a clear and compelling manner will be key to your success in this role. If you are passionate about the semiconductor industry and thrive in a client-focused environment, we would love to discuss how you can join our innovative team at MSR-FSR. Responsibilities Client Relationship Management: Serve as the primary point of contact for assigned clients and employees, developing long-term relationships and understanding their needs to ensure satisfaction and retention. Collaboration with Internal Teams: Work closely with internal and external management teams to deliver solutions that meet client expectations and enhance overall customer experience. Problem Resolution: Address client and employee concerns promptly, providing effective solutions to maintain positive relationships. Reporting and Analysis: Prepare regular reports on client activity, performance metrics, and market trends to inform strategic decisions. Consistently ensure that you are up to date on all processes and procedures by reviewing documentation such as standard operating procedures (SOPs) Ensure safety protocols and procedures are communicated and adhered to. Requirements Bachelor's degree in Business, Engineering, or a related field. Proven experience in account management or high-tech industry. Excellent communication and interpersonal skills. Demonstrated ability to build and maintain strong client relationships. Strong analytical and problem-solving skills. Ability to work collaboratively in a team environment and manage multiple projects simultaneously. COMPETENCIES: ·       Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. ·       Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. ·       Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. ·       Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. ·       Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. ·       Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. ·       Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. ·       Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. ·       Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. ·       Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. PHYSICAL DEMANDS AND WORK ENVIRONMENT: ·       Occasionally (less than 1/3 of the job) ·       Frequently (1/3 to 2/3 of the job) ·       Continually (more than 2/3 of the job)    Frequently required to stand. Frequently required to sit. Frequently required to utilize hand and finger dexterity. Frequently required to wear a respirator. Frequently required to work in confined spaces. Continually required to walk- up to 10 miles per day. Continually required to talk or hear. Occasionally required to climb, balance, bend, stoop, kneel or crawl. Occasionally required to taste or smell. Occasionally work near moving mechanical parts Occasionally work in high, precarious places Occasionally work around fumes, airborne particles, or toxic chemicals While performing the duties of this job, the noise level in the work environment is usually moderate. The employee must occasionally lift and /or move more than 20 pounds. Specific vision abilities required by this job include Close vision; Distance vision; Peripheral vision; Depth perception and ability to adjust focus. Additional remarks regarding work environment: Chemical hazards are primarily mitigated through engineering controls, but some uncontrolled chemical from incidental spills requiring cleanup evaluation may require use of respirator and other PPE. Must be able to wear personal protective equipment, including protective eye wear, hard hat, lab coat, gloves, steel-toed shoes, hearing protection, and respirators. Must be able to safely access and traverse indoor and outdoor obstacles for site inspections, including climbing ladders, walking on stairs, catwalks, and other types of uneven surfaces where activity inspections are needed. Benefits Health Care Plan (Medical, Dental & Vision) 401K Life Insurance Flexible Spending Accounts (FSA) Disability Insurance Paid Time Off Training & Development