Negotiable Salary
MSR-FSR
Santa Clara, CA, USA
MSR-FSR is seeking a motivated and experienced Account Manager for our Semiconductor division and develop strong relationships with our employees and clients. You will collaborate closely with cross-functional teams including engineering, prodcution, and management to ensure that our team exceed client expectations. Your ability to communicate complex technical concepts in a clear and compelling manner will be key to your success in this role. If you are passionate about the semiconductor industry and thrive in a client-focused environment, we would love to discuss how you can join our innovative team at MSR-FSR. Responsibilities Client Relationship Management: Serve as the primary point of contact for assigned clients and employees, developing long-term relationships and understanding their needs to ensure satisfaction and retention. Collaboration with Internal Teams: Work closely with internal and external management teams to deliver solutions that meet client expectations and enhance overall customer experience. Problem Resolution: Address client and employee concerns promptly, providing effective solutions to maintain positive relationships. Reporting and Analysis: Prepare regular reports on client activity, performance metrics, and market trends to inform strategic decisions. Consistently ensure that you are up to date on all processes and procedures by reviewing documentation such as standard operating procedures (SOPs) Ensure safety protocols and procedures are communicated and adhered to. Requirements Bachelor's degree in Business, Engineering, or a related field. Proven experience in account management or high-tech industry. Excellent communication and interpersonal skills. Demonstrated ability to build and maintain strong client relationships. Strong analytical and problem-solving skills. Ability to work collaboratively in a team environment and manage multiple projects simultaneously. COMPETENCIES: · Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. · Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. · Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. · Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. · Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. · Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. · Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. · Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. · Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. · Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. PHYSICAL DEMANDS AND WORK ENVIRONMENT: · Occasionally (less than 1/3 of the job) · Frequently (1/3 to 2/3 of the job) · Continually (more than 2/3 of the job) Frequently required to stand. Frequently required to sit. Frequently required to utilize hand and finger dexterity. Frequently required to wear a respirator. Frequently required to work in confined spaces. Continually required to walk- up to 10 miles per day. Continually required to talk or hear. Occasionally required to climb, balance, bend, stoop, kneel or crawl. Occasionally required to taste or smell. Occasionally work near moving mechanical parts Occasionally work in high, precarious places Occasionally work around fumes, airborne particles, or toxic chemicals While performing the duties of this job, the noise level in the work environment is usually moderate. The employee must occasionally lift and /or move more than 20 pounds. Specific vision abilities required by this job include Close vision; Distance vision; Peripheral vision; Depth perception and ability to adjust focus. Additional remarks regarding work environment: Chemical hazards are primarily mitigated through engineering controls, but some uncontrolled chemical from incidental spills requiring cleanup evaluation may require use of respirator and other PPE. Must be able to wear personal protective equipment, including protective eye wear, hard hat, lab coat, gloves, steel-toed shoes, hearing protection, and respirators. Must be able to safely access and traverse indoor and outdoor obstacles for site inspections, including climbing ladders, walking on stairs, catwalks, and other types of uneven surfaces where activity inspections are needed. Benefits Health Care Plan (Medical, Dental & Vision) 401K Life Insurance Flexible Spending Accounts (FSA) Disability Insurance Paid Time Off Training & Development