Assistant Manager (KFC)

Key Responsibilities: 1. Staff Supervision & Development: Assist in leading and supervising restaurant staff, including cooks, servers, and cashiers, ensuring proper training, motivation, and compliance with KFC standards. Train new employees and provide ongoing coaching to existing team members. Schedule shifts and monitor employee performance, ensuring that tasks are completed efficiently and on time. Assist in performance evaluations and provide constructive feedback to team members to encourage professional development. Promote a positive and team-oriented environment. 2. Customer Service & Satisfaction: Ensure that all customers receive excellent service and experience a positive dining experience. Resolve customer complaints or concerns in a professional and timely manner. Oversee the front-of-house operations, ensuring prompt service and cleanliness. Assist in managing customer interactions, ensuring quality service and satisfaction during peak hours. 3. Operations & Restaurant Performance: Support the management of daily restaurant operations, ensuring smooth flow during peak periods. Help with inventory control, ordering supplies, and maintaining proper stock levels. Monitor food quality and ensure that all food is prepared and served according to KFC’s standards. Ensure adherence to health, safety, and sanitation standards in the kitchen and dining areas. Assist in overseeing cash handling procedures and ensure accurate register operation. 4. Financial Management & Reporting: Help monitor restaurant financial performance, including sales, labor, and food costs. Assist in maintaining budget targets and driving cost efficiencies. Ensure adherence to company policies for cash management, banking, and inventory control. Assist in creating and reviewing reports, identifying opportunities for increased sales or cost reduction. 5. Health & Safety Compliance: Ensure that the restaurant operates in compliance with all local health regulations, safety protocols, and food safety standards. Oversee cleanliness and sanitation procedures in both the kitchen and dining areas, ensuring all equipment and facilities are properly maintained. Conduct safety checks to ensure the restaurant is a safe environment for both employees and customers. Help implement emergency procedures in the event of incidents such as accidents, injuries, or fires. 6. Marketing & Promotions: Assist in the execution of local marketing efforts and promotional campaigns to increase sales and brand awareness. Monitor the success of promotions and make recommendations for future campaigns based on performance and customer feedback. Ensure that restaurant merchandising (menu boards, displays, etc.) is maintained and updated according to KFC standards. 7. Additional Responsibilities: Help with opening and closing the restaurant as needed, ensuring all operational tasks are completed. Step in as the leader when the Restaurant Manager is absent, ensuring smooth operations. Take on additional duties and projects as directed by the Restaurant Manager. Qualifications: Experience: 1-3 years of experience in a supervisory or leadership role in the restaurant or hospitality industry. Previous experience in a fast-food or quick-service restaurant (QSR) environment is preferred. Skills: Strong leadership, organizational, and interpersonal skills. Excellent customer service skills and the ability to handle customer complaints with professionalism. Ability to manage multiple tasks in a fast-paced environment. Ability to train and develop team members to meet company standards. Basic understanding of restaurant financials, including budgeting, labor management, and cost control. Strong communication skills, both verbal and written. Ability to work flexible hours, including nights, weekends, and holidays. Education: High school diploma or equivalent required; Associate's or Bachelor's degree in business, hospitality management, or related field is a plus. Physical Requirements: Ability to stand, walk, and move throughout the restaurant for extended periods. Ability to lift up to 25-30 pounds. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.