IT Technician at High-Growth IT Startup in SF Area (San Francisco, CA)

As a Product Support Analyst, you’ll serve as the first point of contact for users of our legal technology products, providing timely, effective technical support through phone, email, and an internal portal. You'll troubleshoot and resolve software issues, document cases in our helpdesk system, and escalate complex problems to second-line support when needed, all while maintaining a high standard of client communication and satisfaction. In addition to support, you'll contribute to testing software updates, improving product documentation, and delivering product training or demonstrations. By identifying recurring issues and user feedback, you’ll help shape product improvements alongside our Development and Product teams. This role is ideal for someone with a passion for legal tech, strong problem-solving abilities, and a desire to grow within a collaborative support environment. What you'll be doing Act as the first point of contact for users, providing technical support via phone, email, and internal support portals. Troubleshoot and resolve software-related issues, escalating complex cases to second-line support as needed. Guide clients on product usage and best practices to maximize user experience and efficiency. Log and manage support tickets using helpdesk or incident tracking systems, ensuring timely resolution and follow-up. Assist in testing and validating new software features, patches, and updates before release. Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements. Contribute to user-facing documentation and internal knowledge bases with clear, helpful instructions. Support training sessions and product demonstrations, delivering guidance to clients and stakeholders. Maintain a strong focus on professionalism, empathy, and client satisfaction in every interaction. Requirements What we're looking for in you 1+ years of experience in customer support, IT helpdesk, or product support roles (preferably in SaaS or legal tech environments). Strong troubleshooting skills with the ability to diagnose and resolve software, login, and system-related issues. Experience managing tickets through triage, SOP-driven resolution, and incident documentation. Familiarity with help desk tools and ticketing systems (e.g., Zendesk, Jira, ServiceNow). Ability to handle password resets, user login issues, and local server requests (e.g., Magnum: Syncs, Restarts). Comfortable testing and validating new product releases alongside QA and development teams. Skilled in creating and maintaining support documentation, including FAQs, how-to guides, and internal playbooks. Basic understanding of SQL, APIs, or scripting languages (e.g., Python, Bash) is a plus. Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users. Strong multitasking and time management skills, with the ability to prioritize low- and medium-level tickets efficiently. Demonstrated interest in legal technology and workflow-driven software solutions. Willingness to shadow senior team members and document technical resolutions to build product expertise Benefits Working at Opus 2 Opus 2 is a global leader in legal software and services, trusted partner of the world’s leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you’ll receive: 401k contribution. 21 days annual holidays and flexible working. Loyalty share program Healthcare, Dental plan and Vision insurance. Life, short-term, and long-term disability insurance. Calm app and mindfulness sessions. A day of leave to volunteer for charity work

If you’ve built your own computer and are the go-to person for family and friends’ tech related questions, have a drive to solve problems and figure out creative solutions by using all of the resources available to you, and know how to communicate effectively with all types of people and work in a professional office environment, then come work with us! If you have the talent we’ll give you the training and experience that will prepare you for work in any technology company, by teaching you the core foundations of system administration, enterprise networking, and software design, development, and support. We also have existing relationships with many local colleges and universities. We offer a flexible work schedule, where you'll need to be available for emergencies and phones calls between 8am - 5pm M-F, and checking emails throughout the day. Once you're up to speed we'll also add you to our on-call rotation for rare outages. We'll work with you to teach you all of the technical skills you'll need, and we have over 200 hours of training videos and documentation and an open-door policy for support and further education. The most important skills you'll need for this job are a hunger for learning, a positive attitude when problems arise, the ability to effectively manage multiple priorities, and the ability to communicate compassionately with users. This position is located in Santa Cruz, Ca, with additional occasional (once a month) remote on-site work in Silicon Valley. We're a small IT consulting firm, providing managed services and support for a wide range of applications, operating systems, end-users, and businesses across the United States. We are a fully-remote organization and pride ourselves on our laid-back, friendly work environment. We work hard to build reliable, highly-available systems so that work tasks remain during work hours, and we have an on-call rotation for the rare cases of catastrophic outages. We monitor and test backups monthly to ensure emergencies can be resolved quickly, and we ensure our systems can be deployed to multiple cloud providers to ensure a provider outage does not result in an emergency. Come build and support interesting projects with us! Requirements: ‣ Reliable transportation (1-2 days a week on-site work in Santa Cruz, occasional work in Silicon Valley) ‣ Ability to lift 50lbs (rarely) ‣ Fluency in verbal and written English ‣ Outstanding customer service skills ‣ Self-motivated ‣ Thirst for knowledge

*** This role is contingent upon Contract Award*** The COMSEC Support Specialist is responsible for supporting the lifecycle management and accountability of Communications Security (COMSEC) material and equipment in accordance with National and Department of the Navy (DON) standards. The ideal candidate has prior experience as a COMSEC Manager or Key Management Infrastructure (KMI) Registration Manager and a strong understanding of CNSSI 4005, CNSSI 4006, and DON CMS (Communications Material System) policies. Key Responsibilities: Provide technical and operational support to COMSEC account managers in the daily handling, safeguarding, distribution, and destruction of COMSEC keying material and equipment. Serve as a subject matter expert on KMI operations, including user registration, key generation, and key transfer activities. Assist with the administration and operation of Tier 0–Tier 3 KMI components, including Local Management Devices (LMDs) and Electronic Key Management System (EKMS) devices. Perform accountability and inventory tasks in accordance with CNSSI 4005/4006, EKMS-1(series), and DON CMS policy. Monitor and maintain accurate records of COMSEC assets via KMI/EKMS or other COMSEC accounting systems. Prepare and process COMSEC material requests, transaction reports, and other documentation as required. Support audit readiness by conducting internal inspections and assisting with external inspections by NSA or designated authorities. Provide training and guidance to COMSEC users and assist in ensuring compliance with physical and information security regulations. Coordinate with Information Assurance, Network, and Security teams to support secure communications in SIPRNet and other mission-critical environments. Requirements Active Secret clearance (with TS/SCI eligibility preferred). 3–5 years of experience in COMSEC operations, including key management, handling classified COMSEC material, and supporting audit and inspection activities. Previous experience as a COMSEC Manager, Alternate COMSEC Manager, or KMI Registration Manager. In-depth knowledge of CNSSI 4005 (Safeguarding COMSEC) and CNSSI 4006 (Communications Security (COMSEC) Monitoring). Familiarity with Department of the Navy (DON) CMS policies, including EKMS and LMD/KP procedures. Proficient with COMSEC equipment such as SKL, DTD, KIK-30, KIK-11, and legacy key loaders. Strong organizational and documentation skills; ability to maintain 100% accountability in high-tempo environments. DoD 8570 IAT Level II certification (e.g., Security+ CE) preferred. Excellent interpersonal and communication skills; capable of working independently and as part of a secure operations team. Preferred Qualifications: Completion of NSA COMSEC Manager or KMI Operator training courses. Familiarity with Navy-specific COMSEC systems (e.g., Navy Key Management System - NKMS). Experience supporting Navy, Marine Corps, or Joint COMSEC operations in garrison or deployed environments. Benefits Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients. Why ENS? Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS 401k Contribution from Day 1 PTO + 11 Paid Federal Holidays Long & Short Term Disability Insurance Group Term Life Insurance Tuition, Certification & Professional Development Assistance Workers’ Compensation Relocation Assistance

IT Technician at High-Growth IT Startup Cascade is a rapidly-growing MSP (managed service provider), offering tech services in the Bay Area, Los Angeles, and beyond. We provide a world-class service to high-end clients in the Financial Services industry. About the role: We're looking for a new team member who can use their technical and customer service skills to impress our client’s most critical users, learn and advance quickly, be hyper reliable & responsible, and play a key role in our company's growth. This opening is for a technician who is comfortable working on-site with VIP users in the Bay Area and remotely assisting these same VIPs during their travel. We’re looking to provide an above market compensation package for the highest level of customer service, reliability, and flexibility, so only candidates who are highly confident of their ability to provide white-glove service should apply. We are looking for someone with: Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution. Demonstrable experience supporting Mac OS workstations. (PC experience is a plus) A passion for developing hard and soft skills and career advancement. Ownership and leadership character traits. Ticketing system organization and upkeep experience. The ability to be receptive and action-oriented in response to constructive feedback. A calm and focused demeanor in high-pressure situations. Strong professional and technical communication skills (both written and verbal). At least 7 years of help desk experience with evidence of growth At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues). Experience with Jamf Pro or other MDM platforms. Optional experience supporting audio/video systems (Creston, Savant, etc.) Basic understanding of bash and/or Power-shell scripting is a plus. Some responsibilities include: Working directly with our VIP clients to tackle a diverse and unpredictable range of challenges. Providing technical support by phone, email, chat, and (as needed) in person. Working on state of the art, high-end, cutting-edge, technical improvement projects for client VIPs. Being available, flexible, and on-call to client VIPs with regular after-hours and/or weekend work. Being able to work with a team to solve difficult problems. Creating and maintaining technical documentation. Compensation, benefits, and perks: Above-market base salary for excellent technical and communication skills. 95% coverage for medical/dental/vision premiums and more. 401k with employer match. $125 monthly technology reimbursement. $150 monthly meal stipend. $100 healthy living expense program. Generous reimbursement and bonuses for learning and training, including technical certifications. Flexible working hours. Regular work from home. Generous PTO, sick and family leave policies. At Cascade, we have committed ourselves to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply. Please apply online with Cascade Technology Services, LLC at: https://cascade-technology-services-llc.rippling-ats.com/job/933094/it-technician-at-high-growth-it-startup-in-sf-area?s=cl

Acumen Technology is looking for confident and passionate Service Analyst to join our team. We want IT professionals that understand that the client’s experience is as important as knowing the right buttons to press, and that you can have fun while you work. Based out of the Music City, Nashville, TN, Acumen Technology is a leading IT Managed Services Provider focusing on financial institutions, healthcare, and other industries that are serious about security and doing IT right. Being a member of our team means weekly in-office lunches, awesome company events, a comprehensive benefits package, and, most importantly, training in the ability to hold conversations using nothing but GIFs. A successful Service Analyst would: Be the voice of Acumen Technology to their clients, performing their jobs with excellent customer service and communication whether by phone or by email. Support our core values and commit to always improving. Have fun working. Be serious about mastering technology. Areas like Windows 10/11, Azure and On-Prem Active Directory, Microsoft 365, Windows Server, and basic networking will be part of the day to day life. Be ready to handle a broad range of troubleshooting requirements, including those escalated by our front line support team. Maintain business efficiencies through detailed documentation, time keeping, communication, and an eye on the metrics. Be in the Middle, TN area or willing to relocate. Work From Home/In Office: Acumen Technology is a hybrid workplace, and we support a work from home environment some days. We provide all the technology you’ll need for a comfortable work from home office. We also have in-office days because we love the collaboration and comradery that comes from group interaction. Acumen’s Commitment to our Employees: We will do everything we can to aid your growth in the IT field, while having fun along the way. Wherever life takes you, we want Acumen to have helped you get there. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are a hybrid work environment. Applicants should be located in or around the Nashville area for those days that we are in the office Intermediate understanding of operating systems, business applications, printing systems, and network systems. Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. Ability to multi-task and adapt to changes quickly. Technical awareness: ability to match resources to technical issues appropriately. Understanding of support tools, techniques, and how technology is used to provide services. Typing skills to ensure quick and accurate entry of service request details. Self-motivated with the ability to work in a fast moving environment.. Must be able to lift up to 50 pounds and be able to be on your feet for extended periods of time Benefits Hybrid workplace 100% employer paid health insurance (medical and dental) Mileage and phone reimbursement Fun working environment and culture SIMPLE IRA with 3% match Acumen Technology Core Values:  Intentional Everything Deliver with Confidence & Passion I've Got Your Back Adapt & Overcome

ELS San Francisco is hiring part-time, hourly-paid invigilators/proctors to support the administration of the IELTS exam and other standardized computer-based tests. The IELTS (International English Language Testing System) evaluates the English proficiency of individuals planning to study or work in English-speaking environments. Ideal Candidates Will Demonstrate: Clear and professional communication skills in English Strong attention to detail and ability to follow detailed instructions Teamwork and the ability to take direction from supervisors A friendly, customer-service-oriented demeanor Punctuality, efficiency, and professionalism Flexibility and adaptability Commitment to maintaining test security and confidentiality Intermediate technology skills (e.g., navigating computer systems, using testing software, basic troubleshooting) Comfort with IT-related tasks, as many tests are delivered on computers Requirements: Must be legally authorized to work in the United States Availability for 5 to 7.5-hour shifts starting at 7:30 AM on Saturdays and Sundays Weekday availability is highly preferred Willingness to support basic IT setup and troubleshooting Duties Include: Set Up: Preparing exam rooms and equipment before testing begins Set Back: Restoring rooms and returning materials post-exam Administration: Handling test materials and administrative paperwork Candidate Check-In: Verifying identification and checking in candidates Proctoring: Monitoring exams and ensuring compliance with test regulations Security: Maintaining integrity of test materials IT Support: Assisting with computer setup, login issues, and minor technical support Transportation (if needed): Moving test equipment to off-site venues Application Process: Qualified applicants should submit: A resume/CV Two reference letters Previous test administration or invigilation experience is a plus, but not required.