IT Technician at High-Growth IT Startup in SF Area (San Francisco, CA)

IT Technician at High-Growth IT Startup Cascade is a rapidly-growing MSP (managed service provider), offering tech services in the Bay Area, Los Angeles, and beyond. We provide a world-class service to high-end clients in the Financial Services industry. About the role: We're looking for a new team member who can use their technical and customer service skills to impress our client’s most critical users, learn and advance quickly, be hyper reliable & responsible, and play a key role in our company's growth. This opening is for a technician who is comfortable working on-site with VIP users in the Bay Area and remotely assisting these same VIPs during their travel. We’re looking to provide an above market compensation package for the highest level of customer service, reliability, and flexibility, so only candidates who are highly confident of their ability to provide white-glove service should apply. We are looking for someone with: Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution. Demonstrable experience supporting Mac OS workstations. (PC experience is a plus) A passion for developing hard and soft skills and career advancement. Ownership and leadership character traits. Ticketing system organization and upkeep experience. The ability to be receptive and action-oriented in response to constructive feedback. A calm and focused demeanor in high-pressure situations. Strong professional and technical communication skills (both written and verbal). At least 7 years of help desk experience with evidence of growth At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues). Experience with Jamf Pro or other MDM platforms. Optional experience supporting audio/video systems (Creston, Savant, etc.) Basic understanding of bash and/or Power-shell scripting is a plus. Some responsibilities include: Working directly with our VIP clients to tackle a diverse and unpredictable range of challenges. Providing technical support by phone, email, chat, and (as needed) in person. Working on state of the art, high-end, cutting-edge, technical improvement projects for client VIPs. Being available, flexible, and on-call to client VIPs with regular after-hours and/or weekend work. Being able to work with a team to solve difficult problems. Creating and maintaining technical documentation. Compensation, benefits, and perks: Above-market base salary for excellent technical and communication skills. 95% coverage for medical/dental/vision premiums and more. 401k with employer match. $125 monthly technology reimbursement. $150 monthly meal stipend. $100 healthy living expense program. Generous reimbursement and bonuses for learning and training, including technical certifications. Flexible working hours. Regular work from home. Generous PTO, sick and family leave policies. At Cascade, we have committed ourselves to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply. Please apply online with Cascade Technology Services, LLC at: https://cascade-technology-services-llc.rippling-ats.com/job/933094/it-technician-at-high-growth-it-startup-in-sf-area?s=cl

# Senior Technical Support Engineer - Tow Club We're a very small start up software company for the Towing Industry. The role would have a training period, and a probationary period. ## Position Overview We're seeking an experienced Technical Support Engineer to manage customer support for our towing dispatch platform while our engineering team focuses on next-generation product deployment. This role requires a unique blend of technical expertise, infrastructure knowledge, and exceptional communication skills to serve our towing operator community. ## Key Responsibilities - Handle technical support escalations for our towing dispatch platform across web and mobile applications - Troubleshoot iOS and Android platform-specific issues affecting field operations - Diagnose desktop issues (Windows/macOS) that may be incorrectly attributed to the platform, differentiating between hardware problems, OS issues, and actual application bugs - Diagnose and resolve VoIP integration problems across various telephony platforms used by towing companies - Manage device provisioning and configuration issues through various MDM (Mobile Device Management) platforms - Monitor AWS infrastructure health and perform incident response for service outages - Execute AWS recovery procedures during critical incidents - Document recurring issues and maintain technical knowledge base - Coordinate with engineering team for issues requiring deeper technical intervention - Communicate effectively with tow operators, translating technical issues into practical guidance ## Required Qualifications - 5+ years in technical support or IT operations role - Hands-on experience with iOS and Android troubleshooting, including device logs and diagnostics - Strong desktop support skills for Windows and macOS environments, including ability to distinguish between hardware failures, OS issues, and application-specific problems - Working knowledge of AWS services (EC2, RDS, CloudWatch at minimum) - Experience with MDM platforms (Intune, Workspace ONE, or similar) - Basic understanding of RESTful APIs and ability to interpret API logs - Familiarity with VoIP systems and SIP troubleshooting - Strong written and verbal communication skills - Ability to remain patient and professional when working with non-technical end users - Comfort working independently with minimal supervision ## Preferred Qualifications - AWS Certified Cloud Practitioner or similar certification - Experience in transportation, logistics, or field service industries - Familiarity with Odoo or similar ERP systems - Basic SQL knowledge for data queries - Experience with infrastructure monitoring tools ## Personal Attributes - "Customer-first" mentality with genuine empathy for field workers - Ability to communicate technical concepts in plain language - Comfortable interfacing with blue-collar professionals who may be frustrated or in high-stress situations - Problem-solver who can work within system constraints - Self-directed learner who can quickly understand unfamiliar technologies ## Work Environment - Mixed on-site and remote work from our office location - On-call rotation for critical infrastructure issues - Occasional off-hours support during peak towing times (evenings, weekends) - Collaborative environment with direct access to engineering and product teams This role offers the opportunity to develop deep technical expertise while directly impacting the daily operations of essential service providers. The successful candidate will become a critical member of our support infrastructure, ensuring smooth operations for our towing company customers.

Company Overview Corporate eWaste Solutions a certified electronics recycler and IT Asset Disposition (ITAD) Company with a Social Impact Focus. CEWS maintains industry certifications and safety standards to ensure all electronics are managed properly and in an environmentally conscious manner. (R2v3, ISO 9001:2015, ISO 14001:2015, and OHSAS 18001:200) We are looking to hire a passionate ITAD Material Handler to take our IT Asset Disposition (ITAD) services business line to the next level. If you are self-driven, talented, hungry, and passionate to help the environment then give us a call. Responsibilities: • Sort, process, consolidate, triage, organize, route, palletize, and package both incoming and outgoing asset materials • Capture computer hardware or relevant devices information • Follow strict data sanitization and destruction procedures when processing data-bearing assets • Label, log, and document on all assets moving in and out in the area • Inventory products at designated area, organize, and maintain shelf life • Meet or exceed monthly goals and understand the nuanced requirements, deadlines and due dates between each order’s requirement • Ensure a safe and secure working environment • Manage and organize workstation, equipment, staging area and parts area • Handle goods and equipment properly to avoid damage or breakage • Maintain clean and safe housekeeping in and around warehouse • Other duties as assigned Qualifications: • 2+ years of related jobs experiences working in a warehouse environment • Basic knowledge of computer hardware components verse older generations • Push or pull heavy objects into position using pallet jacks or other moving carts • Must be able to lift 50 lbs. on a regular basis • Ability to stand for long periods of time • Ability to prioritize in a constantly changing workload • Strong written and verbal communication skills • Strong interpersonal skills and knowledge to excel as part of a team This position reports to ITAD Supervisor Email: jobs@cews.com and ensure to include [HAYWARD] in your email title

PLEASE FORWARD RESUME FOR CONSIDERATION Royalty Staffing is currently hiring Autonomous Vehicle Operator in San Francisco for our client who is a growing ride-share company. This is an excellent opportunity to be at the forefront of turning the company's vision into reality. We're looking for operators who are disciplined, team players, and believe in doing whatever it takes to accomplish the mission. Working as a VO will give you the opportunity to learn vehicle and personnel operations. You'll have a front-row seat to the operational complexities of realizing autonomous mobility and the chance to contribute to the future. We are currently hiring for multiple schedules, with bonus pay for weekend and night shifts with a start time of after 3pm (i.e. the weekend day shift offers an added 5% per hour and weekend night shift offers an added 10% per hour). Location – San Francisco, CA Work environment – Onsite/field Pay rate - 29.00 USD Per Hour Assignment duration – Ongoing contract SCHEDULE Hours: Day Shift: 5:45am-2:15pm, 6:45am-3:15pm, or 7:45am-4:15pm Night Shift: 1:45pm-10:15pm, 2:45pm-11:15pm, 3:45pm-12:15am, or 5:45pm-2am Days: Wednesday-Sunday Thursday-Monday Friday-Tuesday Saturday-Wednesday RESPONSIBILITIES Support vehicle operations. Drive 4-8 hours a day with a priority on safety. Conduct basic software operation tasks. Support missions through a wide variety of roles in and out of vehicles. Assist with documentation and metrics. Provide accurate written and oral feedback to engineering teams. Support vehicle maintenance and logistics. Conduct daily basic vehicle preventative maintenance checks, services, and repairs. Provide logistical support for the movement and storage of vehicles and equipment. Ensure the readiness and cleanliness of vehicles, equipment, and the workplace. Assist with paperwork and documentation related to vehicle readiness. REQUIREMENTS Basic vehicle knowledge to perform vehicle checks, ability to drive for long duration (6 hours in the car per day) Basic technology ability Excellent written and verbal communication skills Excellent driving history and no criminal history Proactive mindset and resourcefulness Bachelor's degree or equivalent technical experience is a plus BENEFITS Pre-tax commuter benefits Employer Subsidized healthcare benefits Flexible Spending Account for healthcare-related costs All costs for short- and long-term disability and life insurance 401k package

Entry-Level Technicians – Material Handler Services at IT Facility Location: Franklin, MA Type: Full-time (Monday – Friday 2:45PM – 11:15PM) Start Date: Immediate openings available Join an exciting initiative supporting the construction of next-generation AI server racks. We're partnering with a major equipment manufacturer on a project that will span several months—with long-term growth opportunities ahead. What You'll Do You’ll gain hands-on experience, helping our engineers build and organize critical infrastructure. Starting with material handling tasks, you’ll grow your skills and complete training to prepare for potential future technical roles. Key Responsibilities Equipment Setup: Receive deliveries, unbox and organize large quantities of tech equipment, assist with lifting and staging Recycling & Waste Management: Break down packaging materials and ensure proper disposal or recycling Safety First: Follow all safety guidelines, including ESD protocols and company procedures Material Handling Support: Help move, stack, and set up equipment throughout the facility Training & Development: Complete online courses to boost your data center technical knowledge (provided by us) What You’ll Need Must-Haves: Ability to lift up to 50 lbs and remain on your feet for 8+ hours Sharp attention to detail and strong organizational skills Understanding of basic data center safety practices 1+ years of technical education or practical experience Preferred Qualifications: Experience in large-scale IT environments or data centers Familiarity with network tools and troubleshooting Work Environment Physical, fast-paced setting with tight spaces and heavy lifting Opportunity to learn the latest cooling technologies used in modern AI server rack assembly Pay Rate: $22/hour If you’re ready to kick off a hands-on tech career, apply now and become part of a team shaping the future of AI infrastructure.

We are seeking a skilled Maintenance Technician to ensure our apartment complexes and commercial properties remain in excellent condition. This role involves general repairs, maintenance updates, and occasionally more complex tasks like basic troubleshooting and identifying HVAC, plumbing, and electrical needs. Responsibilities: Perform general tasks such as replacing countertops, drywall, painting, flooring, and other unit updates to restore spaces to a “like new” condition. Ensure properties are safe and properly maintained by conducting routine inspections of buildings, grounds, facilities, and equipment to determine repair or maintenance needs. Address residents’ work orders as directed by the Property Manager or Facilities Director. Prepare interior and exterior surfaces for painting, ensuring clean and proper application techniques and tools are used. Conduct apartment inspections and assign maintenance personnel to restore units to a “like new” condition. Maintain site grounds and landscaping; repair/replace concrete and asphalt walks and driveways when necessary. Be on-call as part of a 24-hour emergency maintenance schedule for urgent issues at one or multiple sites. Requirements: Education: High school diploma or GED. Experience: 3+ years in apartment maintenance or a trade-related field. 2+ years in residential maintenance. Skills: Ability to identify and troubleshoot common issues related to electrical, plumbing, appliances, and HVAC systems. Knowledge of maintenance safety procedures. Positive attitude and a desire to help people. Willingness to learn and grow in the role. Language: Proficiency in English (required). License: Valid driver’s license. Location: Ability to commute to Brighton, MA 02135. Physical Requirements: Lift up to 50 lbs. Shovel or lift continuously for up to 4 hours. Work in tight spaces and stand for extended periods (up to 4 hours). Safely climb ladders up to 26 ft. Ability to plow snow or a willingness to learn. Job Details: Type: Full-time. Pay: $24.00 - $28.00 per hour, based on experience. Schedule: 40 hours per week with on-call duty every other week for emergencies. If you have 3+ years of maintenance experience, are dedicated to providing excellent service, and meet the qualifications listed above, we’d love to hear from you!