IT Help Desk Technician

As a Product Support Analyst, you’ll serve as the first point of contact for users of our legal technology products, providing timely, effective technical support through phone, email, and an internal portal. You'll troubleshoot and resolve software issues, document cases in our helpdesk system, and escalate complex problems to second-line support when needed, all while maintaining a high standard of client communication and satisfaction. In addition to support, you'll contribute to testing software updates, improving product documentation, and delivering product training or demonstrations. By identifying recurring issues and user feedback, you’ll help shape product improvements alongside our Development and Product teams. This role is ideal for someone with a passion for legal tech, strong problem-solving abilities, and a desire to grow within a collaborative support environment. What you'll be doing Act as the first point of contact for users, providing technical support via phone, email, and internal support portals. Troubleshoot and resolve software-related issues, escalating complex cases to second-line support as needed. Guide clients on product usage and best practices to maximize user experience and efficiency. Log and manage support tickets using helpdesk or incident tracking systems, ensuring timely resolution and follow-up. Assist in testing and validating new software features, patches, and updates before release. Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements. Contribute to user-facing documentation and internal knowledge bases with clear, helpful instructions. Support training sessions and product demonstrations, delivering guidance to clients and stakeholders. Maintain a strong focus on professionalism, empathy, and client satisfaction in every interaction. Requirements What we're looking for in you 1+ years of experience in customer support, IT helpdesk, or product support roles (preferably in SaaS or legal tech environments). Strong troubleshooting skills with the ability to diagnose and resolve software, login, and system-related issues. Experience managing tickets through triage, SOP-driven resolution, and incident documentation. Familiarity with help desk tools and ticketing systems (e.g., Zendesk, Jira, ServiceNow). Ability to handle password resets, user login issues, and local server requests (e.g., Magnum: Syncs, Restarts). Comfortable testing and validating new product releases alongside QA and development teams. Skilled in creating and maintaining support documentation, including FAQs, how-to guides, and internal playbooks. Basic understanding of SQL, APIs, or scripting languages (e.g., Python, Bash) is a plus. Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users. Strong multitasking and time management skills, with the ability to prioritize low- and medium-level tickets efficiently. Demonstrated interest in legal technology and workflow-driven software solutions. Willingness to shadow senior team members and document technical resolutions to build product expertise Benefits Working at Opus 2 Opus 2 is a global leader in legal software and services, trusted partner of the world’s leading legal teams. All our achievements are underpinned by our unique culture where our people are our most valuable asset. Working at Opus 2, you’ll receive: 401k contribution. 21 days annual holidays and flexible working. Loyalty share program Healthcare, Dental plan and Vision insurance. Life, short-term, and long-term disability insurance. Calm app and mindfulness sessions. A day of leave to volunteer for charity work

If you’ve built your own computer and are the go-to person for family and friends’ tech related questions, have a drive to solve problems and figure out creative solutions by using all of the resources available to you, and know how to communicate effectively with all types of people and work in a professional office environment, then come work with us! If you have the talent we’ll give you the training and experience that will prepare you for work in any technology company, by teaching you the core foundations of system administration, enterprise networking, and software design, development, and support. We also have existing relationships with many local colleges and universities. We offer a flexible work schedule, where you'll need to be available for emergencies and phones calls between 8am - 5pm M-F, and checking emails throughout the day. Once you're up to speed we'll also add you to our on-call rotation for rare outages. We'll work with you to teach you all of the technical skills you'll need, and we have over 200 hours of training videos and documentation and an open-door policy for support and further education. The most important skills you'll need for this job are a hunger for learning, a positive attitude when problems arise, the ability to effectively manage multiple priorities, and the ability to communicate compassionately with users. This position is located in Santa Cruz, Ca, with additional occasional (once a month) remote on-site work in Silicon Valley. We're a small IT consulting firm, providing managed services and support for a wide range of applications, operating systems, end-users, and businesses across the United States. We are a fully-remote organization and pride ourselves on our laid-back, friendly work environment. We work hard to build reliable, highly-available systems so that work tasks remain during work hours, and we have an on-call rotation for the rare cases of catastrophic outages. We monitor and test backups monthly to ensure emergencies can be resolved quickly, and we ensure our systems can be deployed to multiple cloud providers to ensure a provider outage does not result in an emergency. Come build and support interesting projects with us! Requirements: ‣ Reliable transportation (1-2 days a week on-site work in Santa Cruz, occasional work in Silicon Valley) ‣ Ability to lift 50lbs (rarely) ‣ Fluency in verbal and written English ‣ Outstanding customer service skills ‣ Self-motivated ‣ Thirst for knowledge

Title: UI/UX Front End Developer Location: Hybrid/Camden, NJ Duration: Contract 12 Months Rate: $Open 6+ years experience with React/React Native or Flutter 8+ years developing high-volume, consumer-facing, client applications 4+ years building high-quality iOS applications Experience with modern javascript + Typescript Knowledge in iOS design patterns and apple’s human interface guidelines Should able to effectively translate product, UX, and UI requirements into code implementation Note: If interested please send your updated resume and include your rate requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us. We look forward to hearing from you at the earliest!

ELS San Francisco is hiring part-time, hourly-paid invigilators/proctors to support the administration of the IELTS exam and other standardized computer-based tests. The IELTS (International English Language Testing System) evaluates the English proficiency of individuals planning to study or work in English-speaking environments. Ideal Candidates Will Demonstrate: Clear and professional communication skills in English Strong attention to detail and ability to follow detailed instructions Teamwork and the ability to take direction from supervisors A friendly, customer-service-oriented demeanor Punctuality, efficiency, and professionalism Flexibility and adaptability Commitment to maintaining test security and confidentiality Intermediate technology skills (e.g., navigating computer systems, using testing software, basic troubleshooting) Comfort with IT-related tasks, as many tests are delivered on computers Requirements: Must be legally authorized to work in the United States Availability for 5 to 7.5-hour shifts starting at 7:30 AM on Saturdays and Sundays Weekday availability is highly preferred Willingness to support basic IT setup and troubleshooting Duties Include: Set Up: Preparing exam rooms and equipment before testing begins Set Back: Restoring rooms and returning materials post-exam Administration: Handling test materials and administrative paperwork Candidate Check-In: Verifying identification and checking in candidates Proctoring: Monitoring exams and ensuring compliance with test regulations Security: Maintaining integrity of test materials IT Support: Assisting with computer setup, login issues, and minor technical support Transportation (if needed): Moving test equipment to off-site venues Application Process: Qualified applicants should submit: A resume/CV Two reference letters Previous test administration or invigilation experience is a plus, but not required.

Are you a tech-savvy problem solver with a passion for excellent customer service? We want YOU! 🌟 Position: 1099 Contract Satellite Installer Location: Nationwide - Work anywhere in the USA What You’ll Do: 🌐 Install satellite internet systems at customer locations 🛰️ Mount satellite dishes on roofs or other suitable spots 🔧 Run cables and connect equipment for perfect signal reception 📡 Configure and program satellite receivers 🛠️ Test and troubleshoot to ensure everything’s working smoothly 💬 Provide top-notch customer service and answer questions 📚 Educate customers on using their new satellite systems What You Need: 💡 Strong knowledge of telecom systems and equipment 🔌 Experience with fiber splicing and low voltage cabling 🛠️ Skilled with hand tools and network installation (Cisco routers a plus!) 🧩 Excellent problem-solving skills 🗣️ Great communication abilities 🤝 Ability to work independently or as part of a team 🛠️ Previous experience as a service technician is a bonus Perks: 💵 Competitive pay per completed installation 🆓 All necessary training provided 🚀 Opportunities for career growth in a dynamic industry Ready to elevate connectivity across the nation? Apply now and become a part of our stellar team! 🌟 Go here to apply: starlinkinstallationpros [dotcom] /installers Requirements Ladder capable of 3 stories Tools for facilitating a starlink install Ability to climb on roofs Carry your own liability insurance Be authorized to work in the United States Benefits 1099 contract work. No taxes taken out. You keep 100% of what you make. You run your own small business and take advantage of all the benefits that come with that.

# Senior Technical Support Engineer - Tow Club We're a very small start up software company for the Towing Industry. The role would have a training period, and a probationary period. ## Position Overview We're seeking an experienced Technical Support Engineer to manage customer support for our towing dispatch platform while our engineering team focuses on next-generation product deployment. This role requires a unique blend of technical expertise, infrastructure knowledge, and exceptional communication skills to serve our towing operator community. ## Key Responsibilities - Handle technical support escalations for our towing dispatch platform across web and mobile applications - Troubleshoot iOS and Android platform-specific issues affecting field operations - Diagnose desktop issues (Windows/macOS) that may be incorrectly attributed to the platform, differentiating between hardware problems, OS issues, and actual application bugs - Diagnose and resolve VoIP integration problems across various telephony platforms used by towing companies - Manage device provisioning and configuration issues through various MDM (Mobile Device Management) platforms - Monitor AWS infrastructure health and perform incident response for service outages - Execute AWS recovery procedures during critical incidents - Document recurring issues and maintain technical knowledge base - Coordinate with engineering team for issues requiring deeper technical intervention - Communicate effectively with tow operators, translating technical issues into practical guidance ## Required Qualifications - 5+ years in technical support or IT operations role - Hands-on experience with iOS and Android troubleshooting, including device logs and diagnostics - Strong desktop support skills for Windows and macOS environments, including ability to distinguish between hardware failures, OS issues, and application-specific problems - Working knowledge of AWS services (EC2, RDS, CloudWatch at minimum) - Experience with MDM platforms (Intune, Workspace ONE, or similar) - Basic understanding of RESTful APIs and ability to interpret API logs - Familiarity with VoIP systems and SIP troubleshooting - Strong written and verbal communication skills - Ability to remain patient and professional when working with non-technical end users - Comfort working independently with minimal supervision ## Preferred Qualifications - AWS Certified Cloud Practitioner or similar certification - Experience in transportation, logistics, or field service industries - Familiarity with Odoo or similar ERP systems - Basic SQL knowledge for data queries - Experience with infrastructure monitoring tools ## Personal Attributes - "Customer-first" mentality with genuine empathy for field workers - Ability to communicate technical concepts in plain language - Comfortable interfacing with blue-collar professionals who may be frustrated or in high-stress situations - Problem-solver who can work within system constraints - Self-directed learner who can quickly understand unfamiliar technologies ## Work Environment - Mixed on-site and remote work from our office location - On-call rotation for critical infrastructure issues - Occasional off-hours support during peak towing times (evenings, weekends) - Collaborative environment with direct access to engineering and product teams This role offers the opportunity to develop deep technical expertise while directly impacting the daily operations of essential service providers. The successful candidate will become a critical member of our support infrastructure, ensuring smooth operations for our towing company customers.