Customer Care Representative (North Kingstown)

Cott Systems is looking for a Customer Support Analyst to join our team in the United States.   ABOUT COTT SYSTEMS:  We're an established software and services company focused on supporting local governments across the U.S. Cott Systems, an innovator in public records management for more than 135 years, is today’s technology leader for recording, imaging, and searching public records serving over 300 local offices across 21 states. At Cott Systems, our customers rely on us to keep their technology running smoothly. INVESTMENT APPROACH:  Unlike private equity and venture capital firms, we are Entrepreneurs who Buy, Enhance and Grow Software Businesses. That’s right; we don’t sell businesses. We form a strategic alliance with existing management teams. We recognize the dedication and perseverance required to create a firm and place a premium on customers’ and workers’ well-being over short-term goals.   CULTURE:  Cott Systems is more than just a place to work; we’re a team. We mean it when we say people are our greatest assets, so investing in them is our number one priority. We create an environment where our employees feel first-day-on-the-job excitement, day after day, creating a culture of high performers and collaboration. We celebrate our milestones, and we’re proud of them. We Dream Big, Stay Humble and Stay Hungry.   POSITION DESCRIPTION The Customer Support Analyst is responsible for providing first level technical phone support to customers using Cott’s software applications; including support of PC hardware, peripherals, operating systems, and other 3rd party applications. KEY RESPONSIBILITIES Troubleshooting and Resolution of Customer Issues Answer customer calls, troubleshoot and resolve tickets. Respond to all problems in respective ticket queues timely (per the defined SLA). Attempt to solve all problems reported by customers in assigned ticket queue. Update ticketing software with ticket information, troubleshooting performed, and final resolution. Monitor all relevant ticket queues to ensure timely responsiveness and escalation as required. Identify urgent customer situations and ensure proper escalation. Maintain an acceptable knowledge and skillset for the subject areas of assigned subject queue. Work with User Liaisons at customer sites providing them with status on all open issues and ensuring their satisfaction. Follow Customer Support Standard Operating Procedures to manage interactions with customers as well as Cott employees. Miscellaneous Organize yourself so that you are able to follow through on your commitments as well as respond timely to customers and management. Ensure knowledge and skills remain current as related to Cott’s products and the third-party software used for Cott’s products. Establish and maintain open, productive communication with Cott employees and customers. Proactively communicate team challenges and successes to Manager.  Assist with the improvement of overall department efficiency and performance by identifying and communicating to Manager opportunities to enhance internal processes. Maintain confidentiality in accordance with company and departmental policies. Attend and actively participate in training sessions and meetings.  Participate in cross training/retraining opportunities. Perform other duties as assigned (Special Projects, etc.) Requirements REQUIRED/MINIMUM QUALIFICATIONS 1+ years of experience working in a technical support capacity. Demonstrated experience with customer support procedures and processes. Good customer service, verbal and written communication skills, problem resolution, and conflict management skills. The ability to work well under stress and remain calm while dealing with frustrated customers. Proven analytical and problem-solving skills.  Ability to learn quickly and apply knowledge. Knowledge of features, benefits and use of Cott services and products preferred. Work experience with MS Windows, Windows Server, networking concepts, and computer hardware/peripherals. Ability and desire to continually learn new technology and/or concepts. Self-starter with strong organizational skills.  Ability to multi-task and meet deadlines. Some working knowledge of Microsoft Office (Word and Excel), and ticketing systems (i.e. TeamSupport). Capable of exercising independent judgment and maintaining confidentiality and trust with sensitive information. Must possess a positive, team oriented and action driven attitude. Excellent attendance record and work history required. ADDITIONAL/PREFERRED QUALIFICATIONS: Project a professional and positive attitude Be honest, direct and respectful in communication Be proactive, resourceful and forthright Continually learn and develop yourself professionally Commitment to excellence, integrity, accountability, and professionalism. Serve the customer, or serve someone who is Travel Requirements: Travel is not considered a routine component of this position.  However, based on the business needs of the company, travel to client sites may be required on occasion.   Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand for a short period of time; walk; sit; use hands to finger, handle or feel; reach with hands and arms, and perform repetitive motions of the wrists and hands. The employee is occasionally required to stoop and kneel. The employee occasionally lifts and/or move up to 10 pounds.   Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee is required to have visual acuity to operate computer and telephone equipment. Benefits EMPLOYEE PERKS We're an established software and services company focused on supporting local governments across the U.S. You'll be part of a collaborative team that values technical curiosity, service excellence, and the satisfaction of a job well done. We offer: Flexible time off and paid holidays 401K with company match Comprehensive medical, dental, and vision insurance (including HRA option with company contribution) Company-paid life, AD&D, short-term, and long-term disability insurance For more information about Cott Systems, please visit our website We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.   #ValsoftG1

Job Title: Laundromat Attendant Location: Pacifica, CA Job Type: Part-Time Job Summary: We are seeking a friendly and reliable Laundromat Attendant to join our team. The attendant will assist customers with their laundry needs, handle wash and fold orders, maintain the cleanliness of the facility, and ensure a pleasant experience for all customers. Responsibilities: Greet and assist customers as they enter the Laundromat. Provide guidance on the use of washing machines, dryers, and other equipment. Handle wash and fold orders, including sorting, washing, drying, folding, and packaging. Maintain cleanliness and organization of the Laundromat, including sweeping, mopping, wiping down machines, and emptying trash. Address and resolve customer inquiries and complaints in a professional manner. Monitor and report any equipment malfunctions or maintenance needs. Ensure compliance with health and safety regulations. Manage inventory of laundry supplies and notify management when restocking is needed. Assist with any other tasks as assigned by management. Be able to drive Have a reliable vehicle Have a clean driving record The above driving related points are needed as pick up & delivery is a part of our business Qualifications: High school diploma or equivalent. Previous experience in a customer service role is preferred. Basic knowledge of laundry procedures and equipment is a plus. Strong communication and interpersonal skills. Ability to work independently and handle multiple tasks simultaneously. Attention to detail and strong organizational skills. Ability to lift and carry up to [40 pounds]. Availability to work flexible hours, including weekends and holidays. Hourly rate: Negotiable, depending on the applicant How to Apply: Interested candidates are invited to submit their resume and a brief cover letter. Please include "Laundromat Attendant Application" in the subject line. We look forward to welcoming a new member to our team!

FLSA Status: Non-Exempt, Full-time Workplace: Hybrid 3 days in Office, Chicago, IL A little about Mixam Inc. Mixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive pricing, exceptional materials and professional customer service. Our printing solutions combine expert knowledge with the latest technology to give individuals and businesses unparalleled online shopping experiences. People are at the center of everything we do. Fueled by idea-sharing and collaboration, our diverse and inclusive team leverages every member's strengths and skills to ensure they can grow in a thriving, dynamic environment. Your work will directly contribute to the success of our business and ultimately help customers realize their ideas as tangible, lasting creations. A little about the job As a Customer Service Print Specialist at Mixam, you will be the frontline contact for our customers, providing assistance with their print orders, troubleshooting issues, and ensuring a seamless customer experience. This role requires a deep interest of print production processes, excellent communication skills, and a passion for helping customers achieve their printing needs. What We Need We’re looking for a Customer Service Print Specialist who is passionate about helping customers and thrives in a fast-paced, collaborative environment. The ideal candidate will bring: 0-1 years of experience in customer service, ideally in the print or publishing industry. Entry level individuals will be considered. Excellent communication and interpersonal skills Strong problem-solving abilities and comfort working independently or as part of a team Ability to prioritize and manage multiple customer inquiries A solid grasp of pre-press and print production processes Familiarity with CRM systems and customer service platforms Basic knowledge of graphic design tools (e.g., Adobe Creative Suite) and printing techniques A high school diploma or equivalent (a degree in Business, Communications, or a related field is a plus) What You’ll Do As a Customer Service Print Specialist at Mixam, you’ll be the first point of contact for our customers, helping them through every stage of their print order journey. You will: Support customers (60%) by responding to inquiries via email, chat, and phone, offering accurate guidance on order status, products, and print processes Resolve issues (15%) by handling standard customer problems independently and escalating complex cases when needed—ensuring follow-up and satisfaction Collaborate with your team (15%) by participating in pod meetings, sharing updates, and maintaining strong communication for seamless customer support Contribute to process improvement (10%) by offering feedback, suggesting enhancements, and sharing your knowledge to strengthen team performance What’s In It For You Mixam covers above the market standard for Medical, Vision, and Dental at 50% (industry standard is 30%) Amazing colleagues (No, really - they are amazing!) Short and Long-Term Disability Life Insurance 15 vacation days 5 sick days Snacks and beverages at the office 100% match up to 3% on 401(k), 50% match at 4-5% Ability to help show your true talent - we are a start-up and ever evolving so you have the opportunity to see your ideas turn into initiatives

Do you love animals? Are you looking to gain experience in the pet care industry or just get your daily dog fix while making some extra money? If so, this is the job for you! Blue Dog is a professional pet care company looking for dog lovers to join our team! While working with us, you will get to enjoy the outdoors and stay active, all while having a four-legged companion by your side. If you’re ready to work hard, provide outstanding customer service, and make some new furry friends, we’d love to hear from you! Here at Blue Dog, we believe in keeping our canine and human friends safe. That’s why we are dedicated to offering our clients the same daily walker and keeping our pack sizes small. As a walker with us, you will be on the same route each day. This allows you to get to know your furry friends and their owners better so that everyone can feel comfortable and safe. QUALIFICATIONS: Must love dogs! Availability Monday - Friday between 10am-4pm. This is a 5 day/ week job. Hours are typically 15-25 per week Must be able to walk a minimum of 5 miles per day, up hills and stairs, rain or shine. Previous success in a customer service position. You must be a problem solver and able to work independently. RESPONSIBILITIES: You will be assigned a route in one neighborhood and will walk that route 5 days per week throughout your time with us. Dog Walks: You will walk dogs privately and in a group. You will be asked to walk up to 3 dogs at a time. Most routes are performed on foot and you will not required to drive to and from appointments or to transport the dogs. If you have a vehicle then please let us know as we do have some other options available. We will provide you with the supplies needed to perform the job. Provide outstanding customer service to both the dogs and their owners. Provide clients with daily updates and photos after each walk. While this is a highly rewarding and fun job it is also very physically and mentally demanding. Being able to work hard is a must! JOB INFORMATION: This is an hourly position. Compensation is $20/hr. Monthly Phone Stipend. This is an employee position, NOT an independent contractor job. All training is done in-house. You are not required to obtain a Commercial Dog Walker Permit. Commuter benefits. We are a rapidly growing company made up of dog walkers, assistant managers, and territory managers. We promote from within the company so there is always room to move up! Location of each route will be in central SF. To apply, send us your resume and a cover letter. Please address the following questions: Why do you want to be a dog walker? Why is this job (hours and duties) a perfect fit for you? Are you available to work Monday - Friday between 10am-4pm? Job Type: Part-time Salary: $20.00 per hour

CDR Emergency Management, Inc., is hiring multiple Call Center Agents to provide crucial support for a large-scale emergency management mission. This role will be responsible for handling inbound and outbound calls, answering questions and inquiries, troubleshooting problems and handle complaints regarding products or services. Additionally, agents are responsible for making outbound calls to set appointments and gather survey data. This is a short term position and may only be a few weeks or months of work. Essential Functions: Answering phone calls from customers professionally and responding to customer inquiries and complaints Required researching information using available resources Handling and resolving customer complaints regarding product sales to customer service problems Providing customers with the organization’s service and information Processing forms, orders, and applications requested by the customers Identifying, escalating priority issues and reporting to the high-level management Routing inbound calls to the appropriate resources Following up with complicated customer calls where required Completing call notes and call reports as necessary and updating them in the computer Obtaining and evaluating all relevant data to handle complaints and inquiries  Recording details of comments, inquiries, complaints, and actions taken Managing administration, communicating, and coordinating with internal departments Requirements Experience working with Emergency Management or 911 Dispatch Preferred High school diploma or equivalent Flexible schedule open availability to work 24x7 (hours to be determined)   Experience in dealing with the public over the phone   Proficient in Outlook, Microsoft Suite which includes Word, Excel, etc. Excellent verbal and written communication skills, especially to a diverse range of audiences and settings. Able to react effectively and calmly in emergencies Able to maintain customer confidentiality The ability to make decisions. The ability to handle multiple tasks while working in a fast-paced environment and meet deadlines Ability to deal with high pressure CDR Emergency Management is an Equal Opportunity Employer M/F/D/V and EO/AAN/D. Must be able to work in the United States to apply.

Looking for a weekly paycheck, but can only spare a day, 2 or 3 a week? Seeking a reliable person, 6-15 hours a week to clean residential spaces, with more hours after preliminary training by request. Must have a car and smart phone, be able to pass a background check and give references. Training and equipment provided! Seeking someone for the north end of Seattle: Shoreline, Lake Forest Park, and South Bothell. Must be available for a day or 2- Tuesday through Friday for 2 shifts a day. Each shift is about 1.5-2.5 hours and we start at 9:45-10am and then around noon for the 2nd shift, usually done by 2-2:30pm. Schedule would be agreed upon and days set for the most part. Recurring clients and they stay either out of the home or in a room we avoid cleaning. Training and equipment provided, including masks and house shoes! This is a perfect position for a parent, student, an artist or just someone who needs some extra cash. $21-23 per hour with weekly bonuses and paid weekly via automatic deposit. We are a great, friendly and fun team and we work in pairs!