SOC2 Audit Specialist - (Heathcare/Pharma)

This position is for an Audit Specialist. The Audit Specialist is responsible for planning, coordinating, conducting, and remediation strategies of internal, external, and SOC2 audits related to contractual compliance, information security, data privacy, and continuous improvement at AssistRx. The Audit Specialist serves as a key liaison between internal departments and external clients to uphold quality, legal, compliance, and operational standards.  Negotiates audit calendar with internal and external stakeholders. Initiates and evaluates pre-audit planning for client audits including mock audits, audit training, and SME interviews.  Reviews documentation, training, contracts, vendor assessments, and other evidence prior to audits. Coordinates details of audit agenda and evidence requests with Operations, Account Management, Quality Assurance, Tech Org, and other applicable departments. Partners with key stakeholders to remediate audit findings, including tracking of audit CAPA plans and effectiveness checks. Prepares detailed audit reports with findings, risk impact, trends, and actionable recommendations for leadership Maintain and safeguard confidential, proprietary information, audit documentation and evidence in a secure and organized manner. Develop and maintain productive relationships with clients and staff through individual contacts and group meetings.  Assists with SOC2 audit readiness and mid-year check-ins. Evaluates the effectiveness of company controls and provides input into internal policies and procedures to strengthen the company’s control environment. Recommend improvements in audit procedures, checklists, workflows, and systems to enhance value and minimize risk. Conduct internal audits to verify compliance with contractual requirements including SLAs, security, privacy, data retention, and safety reporting requirements. Assist in the day-to-day operations of the Compliance Department including hotline responses, internal controls, safety reporting/Pharmacovigilance, document control, training, risk management, vendor risk analysis, business continuity, nonconformance, CAPA program, security questionnaires, and trend reporting. Stays informed of applicable regulation changes in the healthcare and pharmaceutical industries. Collaborates with various teams and staff across the organization. Maintains data in Compliance & Privacy logs. Receives, investigates, and resolves compliance and/or privacy related complaints or concerns. Tracks identified nonconformances through defined workflows. Maintains professional and technical knowledge by attending educational workshops, conferences, and certifications. Serves as a liaison, provides service information, answers questions, and supports team members and AssistRx colleagues. Apply compliance principles and best practices to a wide variety of scenarios. Demonstrates a thorough working understanding of compliance issues, their importance, and consequences. Excellent analytical, organizational, and written communication skills. Ability to handle confidential information and work independently. Must be a highly motivated, goal-oriented, proactive self-starter, and enthusiastic individual with a positive attitude.  Performs other related duties as assigned by management.   Requirements Bachelor’s degree in Information Systems, Health Information Management, Accounting, or a related field, three to five years of experience in audits, preferably within the healthcare or healthcare IT environment, or an equivalent combination of education plus experience. Detail-oriented with strong organizational skills and the ability to manage competing priorities.  In-depth knowledge of HIPAA/HITECH, auditing, and maintaining compliance. Familiarity with SOC 2, HITRUST, or ISO audit processes. Certified Professional in Project Management Professional (PMP), Certified Healthcare Compliance (CHC), Certified HIPAA Professional (CHP), Certified Information Systems Security Professional (CISSP), Information Systems Manager (CISM), Certified Information Systems Auditor (CISA), or other relevant certifications preferred. Proficient with GRC and audit management tools Computer skills: Microsoft Office suite, including Word, Excel, Outlook, PowerPoint, Visio. Experience with Jira Service Desk a plus. High degree of emotional intelligence. Excellent communication skills, both written and oral. Collaborate with colleagues as one team. Assumes positive intent in others. Make commitments and keeps commitments. Excellent analytical, reporting, and problem-solving abilities. Takes initiative to plan milestones, track progress, and prioritize workload. Flexible, detail-oriented team player. Strong attention to detail with the ability to work effectively under pressure. Competencies Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Benefits Supportive, progressive, fast-paced environment. Competitive pay structure. Matching 401(k) with immediate vesting. Medical, dental, vision, life, & short-term disability insurance. AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.