Technical Service Representative 1 (Products - Sports Optics)

Technical Service Representative 1 (Products – Sports Optics) Starting Base Range of $18.00 to $20.50 Per Hour (DOE) Monday-Friday – Hybrid Schedule 7:00 AM to 3:30 PM (for training) then Moving to 8:00 AM to 4:30 PM For over 100 years, we’ve manufactured high-quality products right here in the USA. We still operate out of our Oregon-based factory to this day, producing innovative, battle-proven optics for the world's most relentless hunters, shooters, law enforcement officers, and military personnel. Regardless of the product, whether it's a red dot or a riflescope, we design and manufacture it with one goal in mind—to ensure it performs for life.   At Leupold and Stevens we’re American to the Core and passionate about what we do.  Product excellence and uncompromising quality are our top priorities. We’ve built a collaborative, high performance culture where team players with innovative ideas and a sense of urgency thrive.   Our benefits package is amazing: affordable health and dental insurance a strong commitment to training and professional development including an internal skills development program for all manufacturing team members a generous tuition reimbursement program company contributions up to 8% of base pay into a 401K retirement account profit sharing and great product discounts (to name a few) What You’ll Be Doing as a Technical Service Representative (Products): Uses technical knowledge to support marketing and sales efforts. Answers product questions, investigates and diagnoses problems and recommends solutions. Provides liaison services between Company and distributors, dealer and end-users. Provides internal and external customers with information on Leupold product specifications, features, and applications.  Acts as a technical expert for customers and internal departments. Answers specific questions on product installation, operation, configuration, customization and usage.  Recommends products to end users based on intended applications. Identifies opportunities to promote/sell Custom Shop products and services. Performs diagnostic assistance either in person or via other information mediums to ensure proper usage of purchased products. Explains customizations and suggests modifications for end-user applications. Fulfills Leupold product orders, collects payments, and coordinates refunds. Troubleshoots and applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to senior level personnel. Evaluates practical applications of new and existing products. Assists in creating and maintaining product and customer databases. Coordinates warranty replacement activity. Researches warranty issues, determines warranty replacement requirements, fills and ensures proper delivery of warranty orders. Skills and Experience You’ll Need as a Technical Service Representative (Products): High school diploma or equivalent and 1-2 years in a Customer Service related field.  An equivalent combination of education and experience may be considered. Working knowledge of hunting practices, shooting sports, ballistics, sports optics, and rifle scope applications. Ability to coordinate multiple processes to support customer needs and requirements. Strong interpersonal, customer service and troubleshooting skills. Strong computer skills and experience with Microsoft Office Suite applications including Word, Excel, and PowerPoint.   Work Environment for a Technical Service Representative (Products): Work takes place in an office setting with frequent exposure to a manufacturing environment. Occasionally may be required to lift/move up to 15 pounds. For details on positions and to apply, go to: www.leupold.com/careers Leupold & Stevens, Inc. 14400 NW Greenbrier Parkway Beaverton, Oregon 97006   * A core business objective at Leupold & Stevens is to maintain a workplace in which each employee can achieve their full potential.  The company was founded on the principle of giving customers and our team members ‘A Square Deal’; to us, this means advocating for the employment opportunities and advancements of all individuals regardless of race, color, sex, national origin, age, religion, physical or mental disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We resolutely believe all aspects and privileges of employment should be determined by skills and behaviors, not personal identities. * With our commitment to make our application process and workplace accessible for individuals with disabilities, we will provide reasonable accommodations, upon request, for an individual applicant to participate in the job application process.  To request an accommodation to the application process, please send an email to HRDept@Leupold.com or call (503) 646-9171 and a Leupold & Stevens representative will contact you. * Leupold & Stevens, Inc. is a drug free workplace.  All final candidates must successfully pass a pre-employment drug screen and background check. * Leupold & Stevens, Inc. complies with all applicable FAR & DFAR regulations. * We hire U.S. citizens and persons lawfully authorized to work in the U.S. All new employees must complete an INS Employment Eligibility Verification Form (I-9). Positions may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Leupold & Stevens, Inc.’s ability to apply for and obtain an export control license on your behalf.