Description

We’re seeking an experienced Level 2 Project Technician to join our team and be embedded full-time at one of our key client sites in San Francisco. This is a hands-on, client-facing role that requires strong networking and audiovisual (AV) expertise, along with a solid foundation in end-user support and project execution. The ideal candidate thrives in dynamic environments, takes pride in delivering excellent service, and can confidently work both independently and as part of a broader MSP support structure. Things to note: > Vacation time is subject to the client’s event calendar and major project schedules. Flexibility is essential to ensure proper coverage during high-demand periods. > This role includes participation in general MSP support duties during client downtime, including monitoring alerts, performing proactive maintenance, and assisting with documentation and internal improvements. > Hours: Full-time, standard business hours; some flexibility may be required during project rollouts. > Location: 100% onsite at client’s office in San Francisco ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Key Responsibilities Technical Support & Ticket Management > Provide Level 1 and 2 support for end-user hardware and software issues (Windows, macOS, mobile devices, printers, VoIP, etc.). > Resolve escalated technical issues with professionalism and urgency. > Accurately document work in the ticketing system and communicate updates with both internal MSP teams and client staff. Project Implementation (Focus: Networking & AV) > Lead or assist in network infrastructure projects (firewalls, switches, wireless, structured cabling). > Configure and deploy AV systems such as conference room tech (Zoom Rooms, Crestron, Logitech, digital signage, etc.). > Participate in office builds, moves, equipment refreshes, and system migrations. > Coordinate with vendors and internal teams to ensure smooth, timely execution with minimal disruption. Client Engagement & Reporting > Serve as the onsite liaison between the MSP and the client’s internal teams. > Provide recommendations on system improvements or risk mitigation. > Deliver regular updates on project progress, support trends, and escalations. Documentation & Knowledge Management > Maintain accurate documentation of system configurations, changes, and issue resolutions. > Ensure project tasks are properly recorded and handed off to appropriate teams post-implementation. > Contribute to process improvement efforts and internal knowledge sharing. =========================================================== REQUIREMENTS Technical Skills >> 5+ years of IT support and project implementation experience, preferably in an MSP or fast-paced service environment. >> Proven experience with network infrastructure (switches, routers, firewalls — Cisco, Meraki, or Ubiquiti preferred). >> AV systems experience is required — familiarity with Zoom Rooms, Crestron, Logitech, or similar platforms. >> Strong understanding of Windows/macOS environments, Microsoft 365, and RMM tools. Professional Qualities >> Excellent troubleshooting, communication, and customer service skills. >> Self-motivated with a focus on follow-through and documentation. >> Strong customer service and communication skills. >> Able to work independently with minimal supervision while also collaborating with the wider MSP team. >> Detail-oriented with a commitment to documentation and process. ********************************************************************************************** ONLY EMAILS WITH PDF RESUME ATTACHED WITH SUBJECT OF SF Level 2 Project Technician (WITH YOUR FULL NAME) WILL BE CONSIDERED AND ENTER HIRING PROCESS