Description

Company Description Multifamily Property Management Job Description The Community Director (Non-Exempt) is fully accountable for all day-to-day operations of a typically small asset/property (totaling less than 300 units and managing a staff of up to 5 Full-Time Employees (FTEs)). Responsibilities include overseeing and enhancing the value of the property/asset, and managing the asset to meet the Client's expressed operational and financial goals. Will supervise all on-site staff, which may include: Assistant Community Director, Resident Services Coordinator(s), Compliance Specialist(s), Leasing Manager, Leasing Consultant(s), Maintenance Supervisor(s), Maintenance Technician(s), Make-Ready or Rehab Technician(s), Groundskeeper(s), Painter(s), and Housekeeper(s). • Property Name: Mamook Tokatee Apartments
• 4610 NE 42nd Ave, Portland, OR 97218, USA
• Full-Time
• Unit Count: 56
• Reliable transportation to and from work, possibly including off-site training locations, is required to fulfill job duties. Pay: $24 - $28 / Hour DUTIES AND RESPONSIBILITIES 1. Client Relations * Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations. 2. Communication * Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI.  * Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems. 3. Employee Management * Develop and manage the site team members; including participating in the hiring, training and evaluation of employees. * Ensure all open positions are filled in a timely manner. * Ensure all employees maintain compliance with various department requirements. 4. Leasing/Occupancy * Maintain occupancy levels as established by owner/budget expectations. * Oversee and exhibit professional leasing techniques. * Ensure completion of the monthly Market Surveys and analysis. * Develop and implement advertising and marketing strategies for the apartment community as needed.  * Oversee and exhibit closing ratios in regards phone and walk-in traffic per FPI policy. * Ensure that all online marketing sources are updated (e.g., Craigslist) daily. * Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority. * Develop and oversee the implementation of resident retention programs. * Ensure the safety, comfort and privacy of all property residents. * Ensure move-in orientation is completed consistently with new residents. 5. Revenue Management * Manage the maximum revenue potential of the property through the management of lease expirations and timely turnover. * Management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies. * Participating in the development of and managing to the approved operating budget. * Accurately processing vendor invoices and managing accounting month end. * Comply with periodic financial reporting requirements e.g., petty cash, mileage reimbursement, and variance reporting. 6. Reporting and Document Management  * Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures. * Responsible for the daily integrity and confidentiality of resident files. * Ensure that documents and reporting systems are maintained, updated, and organized. * Meet all periodic reporting requirements e.g., Month End, Weekly Reports, Collection/Eviction Files etc.. * Assist in budget preparation and delivery. 7. Risk Management * Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures. * Timely reporting of any/all injuries, illnesses, property damage through the proper reporting channels and forms. * React calmly and professionally in emergency, emotional and/or stressful situations. * Maintain current permit, licensing, and inspection requirements. * Maintain compliance with OSHA requirements. 8. Facility Maintenance  * Assist residents with reporting of maintenance needs. * Document facility and maintenance needs and ensure timely completion. * Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor. * Follow up on maintenance requests to promote resident communication and satisfaction. 9. Other * Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures. * Comply with all Fair Housing Laws and FPI policies and procedures. * Promote a professional image by adhering to FPI Management's Dress Code Policy. * Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management. * Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.). * Perform any and all functions as directed by the supervisor, including special project assistance. Qualifications *Community Directors in Alaska are required to be licensed if they do not live on site, Community Directors in Illinois are required to hold a Leasing Permit and Community Directors in Pennsylvania are required to hold a Real Estate Salesperson's license.  Minimum Requirements: * Must have a minimum of 2 years' experience with affordable housing programs including but not limited to: LIHTC, HUD programs (Project Based Section 8, Section 236, PRAC, 811 PRA), USDA-Rural Development (515), HCD, HOME Funds and Bonds. * Affordable Housing Accreditation (e.g.: HCCP, HCP-E, COS, BOS, TCS, CPO) or other applicable designations in affordable programs. * Minimum 1 year of experience in a similar leadership role, preferably within Residential Property Management. * High School diploma or equivalency certificate required. College degree in a relatable field preferred, but not required. * Must be proficient in speaking, reading, and writing in English. * Strong computer skills (MS Office, Google Apps, property management-related software, email, internet). Skills Required: * Yieldstar * Yardi * Weblisters * RealPage * On-Site * Microsoft Word * Microsoft Excel * Knock * Craigslist * Adobe Acrobat * Google Mail * Google Drive * Internet Use * Basic Computer Skills * Customer Service * Management Additional Information ESSENTIAL ATTRIBUTES * Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc. * Positive influencing, interpersonal, and communication skills are essential. Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI! EEO/EVerify Statements FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program. Please APPLY ONLINE at: https://tiny.pl/tc39kryc