🔥 Executive Assistant / Operations Coordinator (Remote)

Position Summary: Performs daily customer interaction (inputs records of transactions, research, calculates and explains account information, etc.) by phone and/or in person and fundamental duties of his/her assigned areas. Essential Functions: • Provide timely and accurate information to customers on the phone and in person. • Process customer work orders/ changes according to established department policies and procedures. • Handle irate customers in a professional manner. • Responsible for providing daily interaction with customers by phone and/or in person to provide direct customer services. • Responsible for compiling and inputting accurate records of customer transactions to their account. • Responsible for providing research information on billing and account information regarding customer’s account. • Responsible for providing accurate information on policies, rates, fees, procedures, and other customer requested information. • Responsible for interacting with appropriate staff to ensure proper disposition of customer service requests. • May be required to work during emergency conditions. • Regular attendance is required. Additional Duties • To cross train in additional customer services functional areas as assigned. • Performs other related duties assigned.

First Pointe Management Group (FPMG) specializes in acquiring and developing distinctive properties. Our hands on management approach, professionalism and diverse portfolio enables us to create a unique position in the industry. Our in-house training department educates our new employees from the very beginning of their journey and ongoing with both in-person and web-based training allowing us to develop the most talented associates in the industry. We are currently searching for a friendly, energetic full time Leasing Consultant for our 316 unit apartment community located in Walnut Creek, CA. This exciting position requires you to encourage prospective residents to live at the community with engaging tours highlighting amenities, assisting current residents with exceptional customer service, and walking the community daily to ensure its’ aesthetics and safety. Schedule: Thursday-Monday from 9am to 6pm What You Will Bring (please apply if you meet these requirements): • 1 year of sales, administrative, hospitality/hotel, leasing or customer service experience. • Computer proficiency in MS Office, and the ability to work in other computer software systems • Enthusiasm for learning new things is a must! Our Benefits That Benefit You: We encourage a vibrant and fun work environment and growth opportunities. FPMG provides eligible employees (and their families) with an opportunity to enroll in a variety of benefit programs, including medical, dental and vision insurance. We also provide a robust Employee Assistance Program for employees and some family members. Employees can enroll in our company’s flexible spending accounts, retirement savings plans, life, disability insurance and long-term care programs. Employees will accrue up to 80 hours annually of vacation and California paid sick leave. Will also enjoy nine paid holidays throughout the calendar year. The salary range for this position is $22-24 per hour. Other compensation includes but is not limited to: leasing and renewal commissions, mileage reimbursement and if applicable housing discounts. The compensation that will be offered to the successful candidate will depend on factors such as the candidate’s experience and qualifications. Submit your resume through this link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=b566c9e0-de1e-49a4-9464-b338295be70c&ccId=19000101_000001&jobId=578851&source=CC2&lang=en_US

Overview We are seeking a dedicated and organized Receptionist/Assistant to join our team. This role is essential in providing excellent customer support and ensuring smooth office operations. The ideal candidate will possess strong clerical skills, time management abilities, and a friendly demeanor to create a welcoming environment for clients and visitors. Duties Greet and assist clients and visitors at the front desk with professionalism and courtesy. Manage incoming calls, emails, and inquiries, directing them to the appropriate personnel as needed. Perform data entry tasks accurately and efficiently. Schedule appointments . Assist with various clerical tasks including scanning, submissions, photocopying. Support office management activities to enhance workflow and productivity. Provide customer support . Requirements Proven experience as a receptionist Strong organizational skills with the ability to multitask effectively. Excellent time management skills to prioritize tasks efficiently. Proficiency in using office equipment and software, Bilingual abilities are a plus, enhancing communication with diverse clients. Exceptional customer service skills and a friendly demeanor. Knowledge of proper phone etiquette and professional communication standards.

Overseeing all supply chain operations Analyzing and optimizing logistical procedures. Reviewing, preparing, and routing purchase orders Monitoring shipments, costs, timelines, and productivity Addressing and resolving shipment and inventory issues Answering customer queries

Hello, This is a full-time, in-office position only. We continue to expand and are looking for someone who: - Has experience in loan servicing or banking, mortgages, escrow industry, etc. - Has very good familiarity with Excel. - Genuinely happy & cheerful in life. - Truly cares about delivering high-quality results & service. - Comfortable speaking with clients and skillfully addressing any uncomfortable issues that may arise. - Is happy to deal with administrative duties including excels, database updates, filling out forms, tracing back information as needed, etc. - Values being part of a team that finds joy in their work, takes pride in providing excellent customer service, collaborates closely and is focused on expanding the company’s successes & growth. If you have the above qualities and skills, I invite you to apply to join our team as the Loan Servicing Specialist! :-) Pay Rate: $27 - $29 an hour, depending on experience and proven production. About This Role: The Loan Servicing Specialist is responsible for overseeing part of our portfolio of loans, by closely coordinating with the current Servicing Administrator and working with the external sub-servicing teams. This position covers a variety of duties including timely processing any NOD accounts, monitoring and handling of Lender placed insurance, monitoring property taxes, maintaining customer accounts, handling of non-paying borrowers, and providing excellent customer service to our private lenders. This role requires strong analytical skills, attention to detail, experience with excels, genuine care & responsibility, and the ability to work effectively with clients - which includes both Private Lenders and Borrowers, as well as internal & external team members. Training: We have a good training process to groove you into your responsibilities. Qualifications: · Minimally 1-2 years experience in the field of Loan Servicing ideally, otherwise Loan Processing, Escrow/Title or mortgage industries. · Proficient in Excel specifically but also familiar with Microsoft office suite. · Problem-solving abilities, attention to detail and excellent communication skills. · Has a responsible attitude and genuinely cares about producing high quality results. · Comfortability with calling clients and potentially discussing life & financial difficulties. Key Duties Include: 1. Delinquency Tracking & Default Management. 2. Smoothly handling both borrower and Lender Inquiries. 3. Account resolution such as overseeing overdue loan payments, monitoring property taxes and insurance, ensuring compliance is maintained on all servicing procedures, etc 4. Record Keeping, Document & Required Reporting Preparation. 5. All databases and loan servicing hard copy files maintained current. Hours: This position is In Office Only – It Is NOT a remote position or hybrid. Full-time, 40-hour week from 8:30 am to 4:30 pm with a paid 30 min lunch break, and 2 available 10-min breaks during the day, Monday – Friday. Language Skills: Must speak English. Proficiency in written and verbal communication skills in English is essential. Must be understanding and empathetic in the most sensitive situations, handling borrowers with class and dignity. The ability to convey complex ideas clearly and concisely, as well as to adapt communication styles to different audiences (internal and public facing) is critical for ensuring successful collaboration. Physical Requirements: Ability to sit and stand for extended periods. Capability to lift and carry up to 25 pounds. Work Environment: Shared work environment. Non-Exempt position Details of each of the above duties are as follows: Account Management 1. Account Maintenance: Perform routine updates and adjustments to loan accounts to ensure accuracy in terms of payment schedules, interest rates, and balance adjustments. 2. Payment Processing: Overseeing payments received from borrowers, including setting up and managing automatic payment systems. 3. Borrower & Lender Inquiries: Respond to inquiries from borrowers and/or lenders regarding their loan status, payment issues, and any other concerns they might have. 4. Issue Resolution: Address and resolve any issues or discrepancies in loan accounts, ensuring prompt and accurate resolutions. 5. Communication & Coordination: Liaise with other departments (Processing, collections, compliance, Escrow, Insurance Agents, etc.) to ensure cohesive operations and effective communication regarding loan servicing matters. 6. Delinquency Tracking: Monitor loans for signs of delinquency and take appropriate action according to company policies. 7. Default Management: Coordinate efforts with the collections team for loans in default, facilitating recovery strategies and maintaining communication with affected borrowers. Document Management, Compliance and Reporting 1. Record Keeping: Maintain accurate and up-to-date records of all transactions & communications. 2. Document Preparation & Review: Prepare & review loan-related documents, such a release letters, payoff statements, set up forms, etc 3. Regulatory Compliance: Ensure all loan servicing activities comply with relevant laws & regulations. 4. Reporting: Assist in the preparation of reports related to loan servicing activities, 5. compliance audits, and portfolio analysis. Continuous Improvement/ Training & Development: Participate in training sessions to stay updated on new servicing technologies, compliance requirements, and best practices in loan servicing and administration. Contact: Ready to join an up-beat team who’s passionate about providing exceptional servicing to clients? Apply today and become part of a team that values innovation, collaboration, and excellence!

Job Title: Administrative Assistant Type: Full-Time Industry: Property Management Position Overview We are seeking a detail-oriented and dependable Administrative Assistant to support our daily office operations. This role involves direct interaction with homeowners, vendors, and internal staff. It’s well-suited for someone looking to build a stable career in property management with opportunities for increased responsibility over time. Key Responsibilities • Answer and direct phone calls and emails professionally • Greet and assist walk-in clients and visitors • Prepare and organize correspondence, notices, and meeting materials • Assist with HOA meeting logistics, including agenda and minute preparation • Maintain and update homeowner records and databases • Handle incoming and outgoing mail • Coordinate with vendors for service scheduling and follow-up • Provide general administrative support to the management team Qualifications • Prior administrative or office experience preferred • Strong organizational and time management skills • Proficiency in Microsoft Office (Word, Excel, Outlook) • Clear verbal and written communication skills • Ability to manage multiple tasks and meet deadlines • Professional, customer-focused demeanor • Interest in learning and growing within the property management field Schedule & Compensation • Hours: Monday–Thursday 8:30 AM–5:00 PM; Friday 8:30 AM–4:00 PM • Compensation: Commensurate with experience; performance reviews conducted periodically Growth & Development As you demonstrate your skills and contribute to the team’s success, there is strong potential for career growth, including expanded responsibilities and opportunities for promotion. We are committed to recognizing talent and promoting from within to support your long-term professional advancement. About Us We are a locally owned HOA management company committed to responsive, professional service. Our team values reliability, attention to detail, and a collaborative work environment.