Helpdesk/Customer Support Specialist (Queens, New York) (Queens, New York)

We are seeking a knowledgeable and personable Technical Lighting Support & Customer Service Specialist to join our growing team. The ideal candidate will possess at least two years of hands-on, technical experience in the commercial and architectural lighting industry and resolve customer issues in a thoughtful, solution-oriented manner. Key Responsibilities: • Troubleshoot and resolve technical lighting issues for customers and internal teams via phone, video call, and email. • Provide expert guidance on product compatibility, installation, and functionality. • Collaborate with sales and operations teams to support complex lighting projects • Respond promptly and professionally to customer inquiries, both technical and service-related. • Assist in de-escalating and resolving customer complaints with empathy and efficiency. • Ability to interpret and communicate changes to quotes, submittals, and bill of materials. • Review large/complex orders for accuracy and quality assurance. • Support product support team with updating and correcting technical specifications. • Serve as liaison between customer service team and sales agents. • Maintain accurate records of service requests and technical resolutions. • Contribute to improving technical documentation and internal support processes. Qualifications: • 5+ years of technical experience preferred in the indoor and outdoor commercial or architectural lighting industry and strong knowledge of LED lighting (Static White, Color Tuning & RGBW) and control systems (IoT, Bluetooth Mesh, WiFi, RF, DMX, etc.). At least 2 years of technical experience is required. • Bachelor’s or Associate’s Degree in architecture, interior design, electrical engineering, business administration, communications, or related field preferred. High school diploma or equivalent required. • Highly proficient in lighting design concepts and specifications, with the ability to read and interpret lighting plans, layouts, and spec sheets. • Proficiency with CRM such as Odoo, Salesforce, SAP, NetSuite, etc. and ticketing systems such as Zendesk, Freshdesk, etc. • Excellent communication skills with a customer-first mindset. • Proven ability to remain calm and effective when handling challenging customer situations • Comfortable working independently and collaboratively in a fast-paced environment. • Experience with governmental agencies/contracting processes helpful. • Working knowledge of collaborative communication tools including Slack. • Lighting Certified (NCQLP) or LEED or WELL building knowledge is a plus. We Offer: • Competitive salary with a range for the position is $50,000 - $75,000. Final compensation will be determined based on experience, education, location, and internal equity. In addition to base pay, this position may be eligible for bonuses or other forms of compensation. • A collaborative, supportive team environment • Opportunities for growth in a rapidly evolving industry • Health, dental, and vision insurance • 401(k) matching • Paid time off and holidays • Remote work flexibility If you’re a detail-oriented problem solver with a passion for great customer service and an interest in lighting and design, we’d love to hear from you. Apply today and partner with Alcon Lighting to deliver high-performance, energy efficient, U.S. sourced and produced architectural LED lighting to extraordinary spaces. To Apply: Please submit your resume and include a short paragraph explaining why you believe you’re a good fit for this position. Applications without both will not be considered.

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Entry-Level Technicians – Material Handler Services at IT Facility Location: Franklin, MA Type: Full-time (Monday – Friday 2:45PM – 11:15PM) Start Date: Immediate openings available Join an exciting initiative supporting the construction of next-generation AI server racks. We're partnering with a major equipment manufacturer on a project that will span several months—with long-term growth opportunities ahead. What You'll Do You’ll gain hands-on experience, helping our engineers build and organize critical infrastructure. Starting with material handling tasks, you’ll grow your skills and complete training to prepare for potential future technical roles. Key Responsibilities Equipment Setup: Receive deliveries, unbox and organize large quantities of tech equipment, assist with lifting and staging Recycling & Waste Management: Break down packaging materials and ensure proper disposal or recycling Safety First: Follow all safety guidelines, including ESD protocols and company procedures Material Handling Support: Help move, stack, and set up equipment throughout the facility Training & Development: Complete online courses to boost your data center technical knowledge (provided by us) What You’ll Need Must-Haves: Ability to lift up to 50 lbs and remain on your feet for 8+ hours Sharp attention to detail and strong organizational skills Understanding of basic data center safety practices 1+ years of technical education or practical experience Preferred Qualifications: Experience in large-scale IT environments or data centers Familiarity with network tools and troubleshooting Work Environment Physical, fast-paced setting with tight spaces and heavy lifting Opportunity to learn the latest cooling technologies used in modern AI server rack assembly Pay Rate: $22/hour If you’re ready to kick off a hands-on tech career, apply now and become part of a team shaping the future of AI infrastructure.

We are seeking a skilled Maintenance Technician to ensure our apartment complexes and commercial properties remain in excellent condition. This role involves general repairs, maintenance updates, and occasionally more complex tasks like basic troubleshooting and identifying HVAC, plumbing, and electrical needs. Responsibilities: Perform general tasks such as replacing countertops, drywall, painting, flooring, and other unit updates to restore spaces to a “like new” condition. Ensure properties are safe and properly maintained by conducting routine inspections of buildings, grounds, facilities, and equipment to determine repair or maintenance needs. Address residents’ work orders as directed by the Property Manager or Facilities Director. Prepare interior and exterior surfaces for painting, ensuring clean and proper application techniques and tools are used. Conduct apartment inspections and assign maintenance personnel to restore units to a “like new” condition. Maintain site grounds and landscaping; repair/replace concrete and asphalt walks and driveways when necessary. Be on-call as part of a 24-hour emergency maintenance schedule for urgent issues at one or multiple sites. Requirements: Education: High school diploma or GED. Experience: 3+ years in apartment maintenance or a trade-related field. 2+ years in residential maintenance. Skills: Ability to identify and troubleshoot common issues related to electrical, plumbing, appliances, and HVAC systems. Knowledge of maintenance safety procedures. Positive attitude and a desire to help people. Willingness to learn and grow in the role. Language: Proficiency in English (required). License: Valid driver’s license. Location: Ability to commute to Brighton, MA 02135. Physical Requirements: Lift up to 50 lbs. Shovel or lift continuously for up to 4 hours. Work in tight spaces and stand for extended periods (up to 4 hours). Safely climb ladders up to 26 ft. Ability to plow snow or a willingness to learn. Job Details: Type: Full-time. Pay: $24.00 - $28.00 per hour, based on experience. Schedule: 40 hours per week with on-call duty every other week for emergencies. If you have 3+ years of maintenance experience, are dedicated to providing excellent service, and meet the qualifications listed above, we’d love to hear from you!

I'm seeking a qualified Mechanic to join our team. The ideal candidate will have a strong background in vehicle maintenance and repair, and be able to work independently and as part of a team. This position requires someone who is organized, efficient, and able to manage multiple projects simultaneously. The successful candidate will be responsible performing repairs and maintenance on vehicles. If you are interested in this position, please contact me at [408 705 4109] to discuss it further. I look forward to speaking with you!

In need of a LIGHTING ASSISTANT for a gig in Chelsea, Manhattan, NYC on Thursday, 7/17, from 2PM-8PM EDT. * No need for prior experience. * To apply, you have to reply with the following details: - Name: - Location: - Instagram Handle or Link to Social Media: