Negotiable Salary
2700 W Cypress Creek Rd D140, Fort Lauderdale, FL 33309, USA
Converged Telephony Networks is hiring an entry-level VoIP Technician to join our Fort Lauderdale office. This is a full-time, in-office position focused on technical support for business phone systems. We manage thousands of phone systems and hosted phones. You’ll work under our Senior Technician to troubleshoot customer issues, configure devices (mainly Grandstream), and support our cloud-based VoIP platform. What You'll Do: Provide technical support by phone and email Troubleshoot VoIP and network-related issues Configure and provision Grandstream phones Use cloud tools (like GDMS) to manage devices Document work clearly and accurately Requirements: Basic networking knowledge (IP, DHCP, NAT, etc.) Experience with VoIP systems (preferred) Familiarity with Grandstream products (a plus) Strong computer and problem-solving skills Good communication and teamwork What We Offer: On-the-job training Room for growth Competitive pay (based on experience)