Quality Analyst (Testing)

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Ensure consistent, reliable, and efficient cybersecurity service delivery within a technical domain Ensure high-quality service and drive continuous improvement through standardized management practices, measuring team efficiency, and fostering ongoing team development Act as the primary point of contact for leadership regarding the performance of IT and cybersecurity service delivery in design, transition, deployment, and operational support Oversee end-to-end delivery of cybersecurity service quality Monitor, manage, enhance, and report on IT service performance against agreed SLAs and KPIs Foster a culture of continuous improvement and knowledge sharing Ensure the team has the necessary skills and resources to deliver excellent service Oversee resolution of major incidents and problems impacting cybersecurity service delivery Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions Understand, evangelize, and enforce service delivery lifecycle principles (envisioning, design, plan, stabilize, and deploy phases) Collaborate with Change Management to ensure changes to cybersecurity services are implemented effectively, efficiently, and with minimal disruption Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness Provide regular reports on service performance to senior management and business stakeholders Manage relationships with key IT and cybersecurity vendors, ensuring services meet contractual obligations Contribute to development and management of the service delivery budget. Track and control service delivery costs Maintain awareness of financial health for assigned projects, including budgeting, forecasting, and variance analysis Oversee and actively participate in operational maintenance and sustainment activities Optimize allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred Experience: 12+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Excellent analytical, problem-solving, and decision-making skills Experience with service management tools (e.g., ServiceNow, BMC Remedy) Experience in DoD IT Operations preferred Project management experience preferred Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

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Teguar is currently seeking a Hardware Applications Engineer to be responsible for hands on testing and documentation preparation to validate computer hardware solutions to our customers problems. About the Role The Application Engineer will be responsible for providing pre and post sales technical support for the development and implementation of complex products, applications, and or solutions. You will work closely with the engineering and product development teams to gather technical information and create comprehensive documentation that demonstrates compliance with medical standards and regulations. Responsibilities Pre-Sales: Provides pre-sales technical support for complex products/solutions, utilizing in-depth product knowledge to assist sales staff and customers through product capability assessments and validation tests. Collaborates with requestors to understand custom application needs, asking pertinent technical questions regarding operating environments and specifications. Works with sales and operations to secure customer approval for necessary testing, offering technical expertise and serving as an on-site consultant for witness testing. Communicates with sales and internal teams to confirm that customer needs are met, acting as an advocate and advisor if the outcomes are unsatisfactory. Conducts initial and detailed reviews of all project technical documentation, ensuring proposals are feasible and identifying risks in technical designs. Post-sales: Provide technical expertise during installation, implementation, and maintenance of products, ensuring client needs are met and products are functioning correctly. Offer follow-up support to sales, customers, and production teams with technical information. Understand and comply with medical clients' documentation requirements related to product changes. Serve as a point of contact for client inquiries about Verification and Validation documentation, addressing customer satisfaction and proposing corrective measures as needed. Provide technical expertise and gather data to address post-sale customer needs, collaborating with internal teams and resources for effective solutions. Maintain up-to-date documentation, ensuring accuracy and compliance with relevant standards.   Qualifications Experience in the medical device field desired. V & V Linux Customization to BIOS or Operating System Integrate hardware and software solutions together Production escalations Helping to troubleshoot issues found on production line Preferred Skills Experience in the medical device field desired. Who we are… Teguar Corporation is a fast-growing Inc 500 company who is a leading provider of advanced industrial and medical computer solutions.  Our industrial and medical computers are specially designed to provide reliable performance in the most demanding environments and applications.   Our Mission and Values… Teguar’s Core Values are the pulse of our organization.   We care for our customers and have a true Passion to see our customers succeed.  We have a strong commitment to excellence and often extend boundaries to achieve the extraordinary. We exercise Agility and encourage our team to jump in and make it happen and we take pride in having Integrity by always striving to do the right thing, even when it’s hard.  We believe in excellence in the quality of our products, the quality of our customer service and the quality of our team.   We believe in family first and foster a true work/life balance environment.  Teguar is comprised of individuals from all over the globe, and each member of our multi-national team lends their own unique ideas and perspectives.  We continuously strive to nurture a positive company culture for our team members. Requirements Bachelors of Science degree in Engineering or related field and 2 years of relevant experience; or a minimum of 5 years of experience in lieu of education, or an equivalent combination of education and experience. Benefits Commission Plan 401K matching HRA (Health Reimbursement Account) covers medical, dental and vision expenses Gym membership Paid Holidays and PTO days Birthday PTO and Volunteer Day Culture Committee Program Employee Referral Bonus Program Modern office work environment with free drinks and snacks

We are looking for a skilled and motivated Computer Repair Technician to join our Phoenix team! In this role, you will diagnose and repair laptops, desktops, phones, and tablets, as well as assist customers with device questions and in-store sales. Ideal candidates are dependable, detail-oriented, and comfortable working with both hardware and software. Responsibilities: • Diagnose and repair laptops, desktops, phones, and tablets • Perform hardware replacement, software troubleshooting, and data backup/wipe • Test and refurbish devices for resale • Assist customers with questions and basic sales at the counter • Maintain a clean and organized work area Qualifications: • Experience in computer and/or mobile device repair (preferred but not required if willing to learn) • Strong problem-solving skills and attention to detail • Good communication and customer service skills • Ability to work independently and as part of a team Compensation: $16–$20 per hour (based on experience) Schedule: Full-time or Part-time available If you’re passionate about tech and enjoy helping people, we’d love to hear from you!

City Wide is seeking a dynamic Data Analyst to join our growing team! (We are looking for someone to work onsite, but will consider remote candidates.) Your Mission: As the Data Analyst at City Wide, your mission is to empower franchise success and operational excellence by transforming complex data into clear, actionable insights. You will leverage your deep understanding of the City Wide Model and business operations to create accurate reports and visualizations that guide strategic decision-making across the organization. Requirements What You’ll Achieve: You will successfully develop and update both standard and custom reports using Power BI and other tools, ensuring data accuracy through rigorous validation processes. By collaborating closely with business leaders and the IT Analytics team, you will maintain and enhance the data warehouse, uncovering trends and driving improvements in business processes, franchise performance, and overall profitability. Your insights will be instrumental in enabling data-driven decisions that support the growth and efficiency of City Wide franchises. Who You Are: You bring strong analytical, problem-solving, and critical-thinking skills combined with proven experience in data analytics and reporting tools like Power BI or Tableau. You have excellent communication and collaboration abilities to work effectively across business and IT teams and manage multiple priorities in a fast-paced environment. Familiarity with cloud platforms and proficiency in Microsoft Office Suite and CRM systems further strengthen your ability to deliver impactful analytics and solutions. Benefits City Wide Franchise provides competitive compensation with bonus potential and a full benefits package including medical, dental, vision, life insurance, short and long-term disability, PTO, and a 401k plan. The company is known for its collaborative, people-centered culture, offering a fast-paced, flexible, and supportive work environment that encourages ongoing learning and development. Employees also enjoy paid time for community service and charity work. Read more about City Wide at www.gocitywide.com Join City Wide and help us create events that inspire, engage, and leave a lasting impression!