IT Technician – Software & Field Support (Westchester, Rockland, NYC)

About Us We’re a growing small business providing personalized IT support to clients across Rockland, Westchester, and New York City. Our mission is simple: solve problems thoroughly, patiently, and with dedication. We pride ourselves on being the trusted tech partner for individuals and small businesses alike. Role Overview We’re seeking a versatile and reliable IT Technician to provide software support across PC and Mac platforms. This role combines remote troubleshooting with onsite field visits, so a clean driver’s license and personal vehicle are essential. Responsibilities • Provide software support for both Windows and macOS environments • Troubleshoot and resolve client issues using AI tools and research as needed • Manage and respond to service requests via a work ticket system • Support and configure Microsoft Office 365 products, including Outlook, Word, Excel, and Teams • Assist with SharePoint and OneDrive setup, syncing, and permissions • Perform basic network troubleshooting and repair, especially for small Wi-Fi setups • Offer support for TV, streaming, and AV products when needed • Deliver remote and onsite support across our service area Requirements • Experience supporting PC and Mac platforms • Familiarity with Microsoft Office 365 suite and cloud services • Working knowledge of SharePoint and OneDrive on M365 • Strong troubleshooting skills with the ability to research and resolve issues independently • Basic networking skills, especially for small office/home Wi-Fi setups • Ability to use and manage a work ticket system • Clean driver’s license and reliable personal vehicle • Excellent communication, patience, and attention to detail • Commitment to solving client problems with care and professionalism ** Bonus Skills • Experience with AV setups, streaming devices, and smart TVs • Basic network wiring and crimping • Prior field service or remote support experience