Tech Support L2 (Rockville)

APPLY HERE Join our team of website testers at Little Wheel. We are a gambling technology company researching and building products that put players first. We are hiring Website Testers at all of our offices across North America. Earn at least $1,000 for around 20 hours of testing. You’ll earn a minimum of $25/hour, but faster testers earn more. This is a short-term contract. There are opportunities for ongoing work for high performers. It’s ideally suited to people looking to supplement their income. You will not be gambling with your money, and you do not need any experience. There are no fees or out-of-pocket expenses. You'll complete a short online training program before starting to ensure you have the right skills for the role. We offer a $100 bonus for completing onboarding with us, so you start earning straight away. What's in it for you: Easy money - you will earn at least $1,000 for around 20 hours of testing. Work from home - earn from the comfort of your own home. Flexible schedule - you can choose when you work, day or night. Paid quickly - the testing is split into 4 stages, and you get paid after each. Great support - our research coordinators are available from 6am to 11pm ET. What you need to get started: Be at least 21 years old. Have your own laptop or desktop. What team members say about us: Great side gig for some extra cash. The team is very communicative and will answer any questions/concerns! (Maria, Trustpilot, 2021) Tasks to complete are clearly explained with step by step instructions. There are timelines to complete tasks but you can work on them when convenient for you, usually a few hours each week is all you need. Support is very helpful and responsive. This is an easy and fun way to make some extra money. (Anonymous, Glassdoor, 2025) APPLY NOW

Ensure consistent, reliable, and efficient cybersecurity service delivery within a technical domain Ensure high-quality service and drive continuous improvement through standardized management practices, measuring team efficiency, and fostering ongoing team development Act as the primary point of contact for leadership regarding the performance of IT and cybersecurity service delivery in design, transition, deployment, and operational support Demonstrate strong leadership, interpersonal, and management skills along with a solid understanding of technology services within the Desktop User Experience technical domain Oversee the end-to-end delivery of IT service quality within the Desktop User Experience domain Monitor, manage, enhance and report on IT service performance against agreed SLAs, and KPIs Foster a culture of continuous improvement and knowledge sharing within the team. Ensure the team has the necessary skills and resources to deliver excellent service Oversee the resolution of major incidents and problems impacting service delivery Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions Understand, evangelize, and enforce service delivery lifecycle principles envisioning, design, plan, stabilize and deploy phases Collaborate with the Change Management team to ensure changes to IT services are implemented in the most effective and efficient manner, and with minimal disruption to the business Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness Provide regular reports on IT service performance to senior management and business stakeholders Manage relationships with key IT vendors, ensuring they deliver services according to agreed contracts and SLAs Contribute to the development and management of the IT service delivery budget. Track and control service delivery costs Maintain awareness of the financial health of assigned projects, including budget management, forecasting, and variance analysis Oversee and actively participate in operations maintenance and sustainment activities Optimize the allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred Relevant Technical Certifications (Azure Administrator Associate, AWS, etc.) preferred Experience: 12+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Experience with service management tools (e.g., ServiceNow, BMC Remedy) Working knowledge and understanding of the following technical areas: Microsoft 365 (M365) Email and Collaboration Virtual Desktop Infrastructure (VDI) and Azure Virtual Desktop (AVD Windows Client Operating Systems Desktop Management Client-side Application Management Mobile Device Management (MDM File & Print Services Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

Are you passionate about technology and looking for a dynamic work environment? We are an LED screen company specializing in rental, sales, and customization of screens and shapes, and we’re looking for motivated individuals to join our team! Position: Part-Time / Full-Time Location: San Diego , Santee Salary: Starts at $18 What You’ll Do: Assist in the installation and setup of LED screens for various events. Manage warehousing duties, including inventory tracking and organization. Work with computer software and mobile applications related to LED technology. Participate in occasional travel for installations and events. Who We’re Looking For: Knowledgeable in computer systems and software applications. Familiarity with mobile applications is a plus. Strong problem-solving skills and attention to detail. Ability to work independently and as part of a team. Willingness to travel as needed. Why Join Us? Be part of an innovative company in the growing LED industry. Flexible work hours to accommodate your schedule. Opportunities for professional growth and development. If you’re ready to take your career to the next level with a fun and exciting team, !Join us in bringing vibrant visuals to life! www.elegantlightings.com insta: elegan_lighitngs

Ensure consistent, reliable, and efficient cybersecurity service delivery within a technical domain Ensure high-quality service and drive continuous improvement through standardized management practices, measuring team efficiency, and fostering ongoing team development Act as the primary point of contact for leadership regarding the performance of IT and cybersecurity service delivery in design, transition, deployment, and operational support Oversee end-to-end delivery of cybersecurity service quality Monitor, manage, enhance, and report on IT service performance against agreed SLAs and KPIs Foster a culture of continuous improvement and knowledge sharing Ensure the team has the necessary skills and resources to deliver excellent service Oversee resolution of major incidents and problems impacting cybersecurity service delivery Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions Understand, evangelize, and enforce service delivery lifecycle principles (envisioning, design, plan, stabilize, and deploy phases) Collaborate with Change Management to ensure changes to cybersecurity services are implemented effectively, efficiently, and with minimal disruption Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness Provide regular reports on service performance to senior management and business stakeholders Manage relationships with key IT and cybersecurity vendors, ensuring services meet contractual obligations Contribute to development and management of the service delivery budget. Track and control service delivery costs Maintain awareness of financial health for assigned projects, including budgeting, forecasting, and variance analysis Oversee and actively participate in operational maintenance and sustainment activities Optimize allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred Experience: 12+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Excellent analytical, problem-solving, and decision-making skills Experience with service management tools (e.g., ServiceNow, BMC Remedy) Experience in DoD IT Operations preferred Project management experience preferred Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

Looking for, Audio Visual Technicians Full / part time, also a shop [person to help , entry level is fine in Farmington hills area ALSO Working in other areas around the state Must be Professional in appearance, On time, reliable and be able to professionally interact with clients. Experienced In the A-V Field, Good with power point, Video and Audio, Wireless Microphone's, EQs, Compressor, Interfaces, Effects Processors, Audio Boards, analog and digital. Set up and operate live events. Also Video , Laptops, Lcd Projectors, Video processors, with 4 k Camera's Distribution amps etc/ led / conventional Lighting, Dimmers , Basic event set up , and operation of AV equipment , Installation Experience . Must also, have knowledge of other AV Gear. WEB Design help also, is a plus Flexible hours are possible, throughout the week. Evenings and some weekends may be sometimes being required. other than Farmington Hills, Oakland county work areas may include, Lansing, Ann Arbor, Flint, and other area's. must have good driver license and reliable transportation. different rates, per person per job requirements. Entry level Shop person & driving $15.00 Mid level Tech person to $17. Senior level $18. up to $20. Install rate is $20. to $25. on some special jobs depends on technical experience / job requirements

About Kahuna: Kahuna is an enterprise SaaS platform redefining how organizations manage workforce capabilities. We empower leaders in Energy, Field Service, Healthcare, and Manufacturing to align talent with business goals through validated skills intelligence. With our modern Skills Management application, organizations gain visibility, ensure compliance, optimize training ROI, and scale operational excellence. About the Role: We are seeking a data-driven and detail-oriented Product Analyst to join our team. In this role, you will bridge the gap between data and product strategy, turning insights into recommendations that shape our roadmap. You’ll work closely with product managers, engineers, designers, and business stakeholders to evaluate performance, identify opportunities, and drive product improvements. What You’ll be Doing:  Partner with stakeholders to gather, document, and prioritize requirements, ensuring clarity and alignment Create and maintain user stories, acceptance criteria, and product documentation Collaborate with engineers and QA to support testing activities, including defining test scenarios and participating in UAT Act as a bridge between business, design, and engineering teams, ensuring smooth communication in a fast-moving environment Assist in managing requirements and prioritization within the product backlog Participate and contribute to Agile Scrum rituals such as standups, sprint planning, grooming sessions, and sprint demos Communicate findings clearly to both technical and non-technical stakeholders Requirements Ability to learn new systems and technology quickly Adapts to rapidly changing environment and know when to ask for help Expertise in articulating complex or technical concepts to people of different backgrounds High confidence level, ability to take ownership and accountability Experience working in Agile or Scrum environments, collaborating with product owners, developers, and QA Domain knowledge in HR Tech or Operational Skills Competencies We Consider Critical for This Role: Solution focused Collaborative and team-centric Strong written and verbal communication Curiosity Self Starter Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Wellness Resources Stock Option Plan Administrative Details Work Environment: Hybrid Employment Type: Full-Time Work Authorization: Must be authorized to work in the U.S. without restrictions Education: Bachelor’s degree