Browse
···
Log in / Register

Help Desk Support - Level 1 & 2 Techs On-site (Miami, FL)

$17-20/hour

1111 Brickell Bay Dr, Miami, FL 33131, USA

Favourites
Share

Description

Scope of work We are seeking a highly skilled Desktop Support engineer to support users in the Miami office. This role requires good background in IT systems, as well as hands-on experience with laptops, and user support. This role requires a proactive and professional individual with strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced, high-pressure environment. The successful candidate will ensure the seamless operation of IT services. Key Responsibilities / Accountabilities · 1st - 2nd line IT desktop and remote support to global office employees, primarily in the Miami location · VIP user support to senior management · Managing tickets via service management tool ServiceNow ITSM · Advanced troubleshooting and root cause analysis · Liaising with and delegating tasks to relevant teams for escalation · Mobile device support Apple & Android · Assisting the Desktop Team Lead with escalations · Active Directory Users and Computer administration · Responding to and resolving hardware-related warranty support tickets in accordance with vendor guidelines · MAC OS X support · Set-Up of new joiner equipment · Maintain accurate records of assets and deployment activities. · Assist with user training and documentation where necessary. · Collaborate with the EUC and Service Desk teams to ensure seamless user experience. · Provisioning and configuring laptops for end users using Microsoft AutoPilot, ensuring devices are built to company standards · Participate in ad-hoc support requests, Desk moves, Desk side support · Supporting the business core hours 8 am to 6 pm rota basis (Mon-Fri) - On-site Only (No Remote) Schedule · Monday, Oct 13, 2025 · Starting at 8:00 AM

Source:  craigslist View original post

Location
1111 Brickell Bay Dr, Miami, FL 33131, USA
Show map

craigslist

You may also like

Craigslist
Technical Support Specialist (Remote) (Medford)
About IGG Software IGG Software creates Mac, iPad and iPhone applications that help individuals manage their finances and productivity. We're a close-knit team passionate about building quality software and delivering exceptional customer experiences. Our collaborative, supportive culture prioritizes both customer satisfaction and employee growth. Learn more about us: www.iggsoftware.com The Role We're seeking a Technical Support Specialist to join our customer success team. This is a full-time, remote position for candidates located in Vermont, New Hampshire, Oregon, Ohio, or California. You'll be the friendly face of IGG Software, helping customers solve problems and get the most out of our applications through live chat support. This role offers excellent opportunities to develop technical troubleshooting expertise. Schedule: Monday-Friday, 9:00 AM - 5:00 PM Eastern Time What You'll Do * Provide first-line technical support via LiveChat, helping customers troubleshoot issues and navigate our software * Manage support tickets from initial contact through resolution using HelpDesk * Collaborate with development teams by documenting and escalating complex technical issues * Maintain customer records and order information in our database systems * Track feature requests and bug reports using web-based project management tools * Participate in ongoing product training to stay current with software updates and new releases What We're Looking For Required Qualifications * Familiarity with the Apple ecosystem (macOS, iOS, iPadOS, watchOS) * Excellent written communication skills - This includes typing skills as well as you'll be chatting with customers all day * Customer service experience with a genuine desire to help people succeed * Reliable high-speed internet connection and a suitable place to work at home * Ability to multitask effectively in a dynamic support environment * Self-motivated and independent while being a strong team collaborator Nice to Have * Previous technical support experience, especially with software applications * Familiarity with financial or productivity software * Bilingual capabilities (any language beyond English) * Experience with live chat or ticketing systems What We Offer * Competitive salary commensurate with experience * Comprehensive benefits package: Health, dental, and vision insurance * 401(k) with company matching * 100% remote work with a flexible, supportive team culture * Professional development opportunities including product training and skill building * Direct impact on customer satisfaction and product improvement Why You'll Love This Role * Work with cutting-edge Apple technologies * Be part of a small, agile team where your contributions matter * Help real people solve real problems every day * Grow your technical knowledge through hands-on experience * Enjoy work-life balance with predictable hours and remote flexibility Ready to Apply? Send your resume and a brief cover letter explaining why you're excited about supporting Apple software users. Tell us about your experience with customer service and Apple products. Application Timeline: We review applications on a rolling basis and aim to respond within one week. Questions? Feel free to reach out before applying if you'd like to learn more about the role or team. IGG Software is committed to creating an inclusive environment where all team members can thrive.
730 N Modoc Ave, Medford, OR 97504, USA
Negotiable Salary
Workable
Technical Project Manager
Company Profile    At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally native, data-empowered solutions.  Our client’s confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team.  Finding the right match for this role is a critical aspect of continuing that success.     Overview  We are seeking an experienced Technical Project Manager for a Denver based Client’s data team. This role will work closely with stakeholders to support reliability analytics across our network. This role will apply non-machine-learning analytical techniques to data, answer defined business questions and transform findings into actionable insights. This Technical PM will collaborate with management to scope problems, pull and analyze data, and deliver clear, compelling presentations to a variety of internal audiences. This is a long-term consulting engagement, and qualified candidates must be able to work in office in Denver, CO. Candidates that live outside of Denver metro area will not be considered for this role. Responsibilities Problem Definition ·       Partner with management to clearly define scope. ·       Apply cable/telecom industry knowledge to understand issues and relevant datasets. ·       Develop analytic approach plans in alignment with business objectives.   Data Acquisition & Preparation ·       Extract data from data warehouses using SQL and prepare analyses in Excel or BI. ·       Leverage reporting tools to create visualizations, tables, and pivot reports. ·       Monitor data quality and proactively identify potential assumptions or issues.   Data Analysis ·       Apply core statistical and analytic methods, including correlations, exploratory visualization, and statistical validity. ·       Recognize and mitigate issues such as correlation vs. causation, confounding, regression and selection bias. ·       Ensure accurate application of measurement units and derived metrics.   Storytelling & Presentation ·       Assemble findings into a cohesive narrative supported by clear figures and charts. ·       Present in PowerPoint, with attention to formatting, readability, and detail. ·       Seek feedback and review, presenting with clarity, efficiency, and sensitivity to organizational dynamics. ·       Synthesize findings into cohesive narratives supported by clear visuals. ·       Develop and deliver professional PowerPoint presentations tailored to technical and business audiences. ·       Solicit feedback and present results with clarity, efficiency, and sensitivity to organizational context.   Requirements Requirements ·       Bachelor’s degree in Data Science, Statistics, Engineering, or a related field. ·       5+ years of experience in project management, data analytics, and/or data analysis. ·       Industry experience strongly preferred in telecommunications or technology industries. ·       Strong proficiency in SQL, Excel, and BI/reporting tools, as well as PowerPoint ·       Ability to manage data project efforts and initiatives. ·       Experience applying statistical techniques to real-world business problems. ·       Develop data into business insights and present findings effectively. ·       Ability to assemble, synthesize and deliver data into PowerPoint presentation decks. ·       Excellent communication and collaboration skills with both technical and non-technical stakeholders. ·       Ability to engage with Executive level stakeholders to deliver insights.   Compensation For individuals assigned and/or hired to work in Colorado, Sand Cherry Associates is required by law to include a reasonable estimate of the compensation range for this role. This compensation range considers a wide range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. This is a long term consulting engagement with an estimated salary range of $130-140k. Years of experience, level of education, geographic location, unique skills/qualifications for the specific role and potential certifications can be key factors in the final compensation for this role.   Benefits Our team is unique — we are passionate about what we do. At Sand Cherry, our Consultants know they are impacting and shaping our clients’ industries. We recognize our employees for their contributions. Our culture is one of the most friendly and communicative in the consulting industry. Sand Cherry is not a top-heavy organization. We offer the opportunity to be part of a digital workforce. Discover the experience that only comes with self-responsibility in the workplace. Our team members manage their own workloads and are expected to deliver exceptional work for our clients. Professional career growth is one of our main priorities, as we affirm that investing in our Consultants and empowering our people will also deliver the best results and value for our clients.
Denver, CO, USA
$130,000/year
Workable
Senior Product Manager
About Black Spectacles  Are you a strategic, customer-focused product manager who can balance big-picture thinking with detailed execution? At Black Spectacles, we’re proud to be the leader in our space—with the strongest brand, a thriving business, and an incredible opportunity for continued growth. As an entrepreneurial company, we’re ambitious in our plans to support the architecture community, fostering an environment where excellence, innovation, and collaboration thrive. We believe that success in product management comes from curiosity, collaboration, and a relentless focus on creating value for customers—and at Black Spectacles, you’ll have all three. We’re seeking a Senior Product Manager to work closely with our CEO to help shape and execute the roadmap for our SaaS-based online learning platform and eLearning products. You’ll play a key role in turning strategy into action, working cross-functionally with Engineering, Learning/Content, Marketing, Sales, and Customer Success to deliver products that have measurable impact for customers and drive business growth. At Black Spectacles, you’ll benefit from: A team that lives and celebrates our values daily. Regular opportunities to see and feel the impact of your work. A fully remote work environment, complemented by semi-annual company trips to build connections. Black Spectacles has been recognized by Great Place to Work and Built In as a great place to work, by the American Institute of Architects for the national impact we’re having on the profession of architecture, and by Inc. Magazine as one of the fastest growing companies in the country. Our Ideal Teammate We’re looking for someone who: Is motivated by contributing to a mission-driven company that supports the architecture and design community. Thrives on balancing customer needs, business priorities, and product execution. Takes ownership and accountability for their work. Encourages calculated risks and shares ideas in a safe, supportive environment. Takes a world-class approach to their responsibilities and values collaboration. Lives our values of excellence, innovation, and taking care of our people. Role Overview As a Senior Product Manager, you’ll own major areas of our SaaS-based online learning platform and eLearning products. You’ll translate strategic direction into actionable product plans, oversee backlogs, and guide cross-functional execution to deliver high-quality releases. You’ll work closely with Engineering, Learning/Content, Marketing, Sales, and Customer Success to ensure product decisions align with customer needs, market opportunities, and business goals. We offer a competitive base salary of $115,000 to $150,000, commensurate with experience and qualifications. Responsibilities Product Strategy & Roadmap Translate company vision and strategy into product initiatives and features. Research industry trends and customer insights to identify opportunities for innovation and growth. Develop, prioritize, and maintain the product roadmap in collaboration with stakeholders. Requirements & Documentation Define product requirements, user stories, and acceptance criteria using JIRA and related tools. Collaborate with design and engineering to scope features and ensure alignment with customer needs. Execution & Delivery Partner with Engineering and QA to ensure timely, high-quality product releases. Collaborate with Marketing and Sales to coordinate product launches, communications, and go-to-market strategies. Incorporate feedback from Customer Success and end users to drive continuous product improvement. Cross-Team Collaboration Work closely with Product, Engineering, Learning/Content, Marketing, Sales, and Customer Success teams. Ensure alignment on priorities, timelines, and success metrics. Serve as a strong advocate for the customer while balancing business needs. Mentor and coach early career product team members, providing guidance on product discovery, backlog management, and best practices. Requirements Bachelor’s degree in Business, Computer Science, or a related field, or equivalent experience. 12+ years of professional experience, with 8+ years in product management roles. Proven success managing SaaS-based products, ideally in online learning or related industries. Strong track record of delivering customer and business impact through product innovation. Experience collaborating across cross-functional teams, including Engineering, Content, Sales, and Customer Success. Skilled in customer discovery, research, and analytics, with the ability to translate insights into product decisions. Proficient with product analytics tools (e.g., Mixpanel, Amplitude, GA) to guide decisions and measure outcomes. Excellent communication and collaboration skills, able to influence stakeholders and drive execution. Experience mentoring or coaching product team members is a plus. Ability to travel quarterly for in-person meetings and company events. Benefits Work From Home: Enjoy the flexibility of working remotely year-round. Comprehensive Benefits: Starting day one, access to BCBS Health, Dental, Vision, Disability, and Life Insurance coverage. Savings & Retirement Plans: FSAs, HSAs, and a 401(k) plan with company match up to 4%. Generous Paid Time Off: Accrue up to 3 weeks of vacation annually, along with 8 holidays, 2 floating holidays, and up to 1 week of sick leave. Referral Program: Earn rewards by referring top talent to our team. Team Building: Enjoy semi-annual team gatherings and events that foster collaboration and camaraderie. If you’re ready to take the next step in your career and make a significant impact at Black Spectacles, please submit your resume and share why you’re interested in this role. We look forward to considering your application! Black Spectacles is an equal-opportunity employer.
Chicago, IL, USA
$115,000/year
Craigslist
💻 Tech Support & Help Desk Workers – Are You Owed Overtime Pay? (Southern California)
Many IT workers, especially in help desk and tech support roles, are misclassified as “exempt” and denied overtime. But under California law, if your duties are mostly routine troubleshooting, password resets, and support tickets — you’re likely entitled to overtime pay. If you’ve worked over 8 hours a day, worked on after hours tickets, stayed after hours to for training or to work on projects, been on-call, or responded to issues on your “off time,” you may be owed: 💵 Time-and-a-half pay for overtime (over 8 hrs/day or 40 hrs/week) 💵 Double time for long shifts (over 12 hrs/day) 💵 Pay for off-the-clock work like logging in early or finishing tickets late 💵 Compensation for being “on call” or working nights/weekends 💵 Meal and rest break pay if you had to work through them Even if you’re salaried, if your duties are support-related and follow set procedures, you may not meet the legal test for exemption and must be paid overtime. We are employment attorneys who help IT workers recover unpaid wages. We can help get you paid what you are owed. 📞 Free attorney consultation – no obligation (888) 416-6654 🌟 20+ years fighting for California workers’ rights 💸 No upfront costs – we only get paid if you win or settle ** Call or email us today to find out how much you may be owed. Chris Hamner Attorney at Law HAMNER LAW OFFICES 26565 West Agoura Rd., Suite 200 Calabasas, California 91302 www.hamnerlaw.com 💼 Get Paid Everything You Are Owed. ATTORNEY ADVERTISEMENT
736 N Broadway STE 106, Los Angeles, CA 90012, USA
Negotiable Salary
Workable
Product Strategy Leader - Specialty Foods
Product Strategy Leader - Specialty Foods 5-8 years of experience to lead product strategy in the fast-paced food & beverage and consumer-packaged goods (CPG) industry is required Salary is up to $132,000 A Bachelor's degree in a relevant field (Business, Marketing, Food Science, etc) is necessary No remote as this is a 100% onsite position Full-time, permanent W-2 employee Full benefits No relocation Located in the Jefferson, Wisconsin area This full-time, permanent Product Strategy Leader career opportunity is at a rapidly growing manufacturing company that treats its employees exceptionally well. Many employees stay at the employer their entire career. The company is very employee-oriented and family-oriented. Employees are trained well and set up for success. Safety is always a top priority. The duties and responsibilities of the successful candidate should include the following: Lead the end-to-end product lifecycle, from initial concept to successful commercialization and post-launch analysis Translate consumer insights and market trends into compelling product strategies and roadmaps Act as the central hub between cross-functional teams (Operations, Marketing, Sales, and R&D) to ensure seamless alignment and communication Manage all aspects of packaging design and execution, ensuring compliance with regulatory standards Drive product performance by tracking key metrics such as sales, margins, and market share to inform future strategies Requirements The background of the successful candidate must include the following: 5-8 years of product management experience, with demonstrated success leading multiple full product lifecycles Strong knowledge of CPG trends, food safety regulations, and data-driven decision-making Exceptional communication, organizational, and project management skills High proficiency with MS Office (Word, Excel, PowerPoint) and analytical tools A solid work history A US citizen or Green Card holder
Jefferson, WI 53549, USA
$132,000/year
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.