Technical Support Analyst (Richmond)

We are a specialized IT company focused exclusively on serving the medical and dental industries. Our mission is to provide exceptional technology solutions, support and project management that enable healthcare professionals to deliver outstanding patient care. With a deep understanding of the regulatory, technical, and workflow challenges unique to this field, we pride ourselves on offering tailored, reliable, and secure IT services. Job Title: Account Manager / Project Manager (Full-Time) Location: New York / New Jersey Industry: Healthcare IT (Medical / Dental) Job Type: Full-Time Experience Level: Mid-Level Ideal candidate will have excellent communication and follow-up skills as well as a working knowledge of current computer / networking / security technologies with a strong desire to provide an outstanding experience with significant earning opportunities. This is a client facing position and will require traveling to the client sites and would require you to have a car (travel expenses are reimbursed). We will train the ideal candidate. Position available for immediate hire.

DNI/Creative IT Solutions is providing all systems administration and network engineering skill sets for the US Army's global email systems for the Defense Information Systems Agency (DISA). Install, configure, administer and maintain currently supported and subsequent versions of network offerings within a commercial cloud tenant construct. Create Standard Operating Procedures (SOP), and Tactics, Techniques, and Procedures (TTP), The contractor shall ensure all documents and reports are written and formatted properly. Monitor tenant performance utilizing cloud based monitoring and alerting software. Ensures that all projects they are supporting have the latest updates on and that government leadership is tracking any priority efforts that are not expected to meet mission timelines. The contract should be prepared to participate in high level briefings for workload they are supporting. All contractor actions must be done in accordance with official government guidelines to maintain compliance with all government policies and process. The contractor shall deliver Quality Assurance and Service Level Management project reports using Government owned data to perform and provide weekly, monthly, quarterly, and annual Quality Assurance (QA) reports. The contractor shall ensure projects follow government processes for assigning, categorizing, and documenting from start to completion. Maintain the current dashboard and implement necessary changes to report up to date metrics and analyses. The contractor shall have privileged access to a DISA information system, which shall have an ability and authority to control and change program files, and other users’ access to data. Evaluate and engineer highly available network solutions based upon customers’ requirements which are capable of meeting strict uptime requirements. Use the established change management process to provide changes in response to policies, security, or customer requests. Ensure compliance with Joint Task Force (JTF) directives for ports and protocols. Supported functions include but are not limited to installing, configuring, monitoring, operating, upgrading, patching, technical refresh, troubleshooting, deep packet inspection, network packet capture, quality assurance, and Return Material Authorization (RMA) network communications equipment. Ensure the migration and implementation efforts conform to the physical and logical infrastructure and security configurations (such as Access Control List (ACLs) and deny-by-default). Implementation and configurations of hardware or software devices and network functions to support new services and applications. Compliance with security controls, including, but not strictly limited to, providing confidentiality, integrity, and availability as well as government compliance with Security Technical Implementation Guidelines (STIG), Zero Trust and Defense in depth. Interact/coordinate with service desks, technical staff and customers to resolve technical problems or provide information. Perform backups IAW applicable regulations, policies and guidance and ensure backup failures are properly addressed. Provide callback and after-hours support. Work non-prime shift Requirements 5+ years of network engineering experience An active Secret security clearance is REQUIRED. Security+ certification is REQUIRED. Benefits This is a full time/permanent position with excellent benefits, and outstanding compensation including full medical, dental, 401K vacation and holiday pay. AAP/EEO Statement:  DNI complies with all federal, state and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors.  Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

We are currently seeking motivated individuals to join our team on a part-time or on-call basis in New York City (servicing all 5 boroughs, mainly Manhattan - our office location: Industry City, Bklyn). Open Positions: 1) Experienced Installer / Technician For security cameras, video intercoms, access control systems, and alarm systems. 2) Entry-Level Installation Helper Paid or non-paid student internship available. Gain hands-on training in security system installation and programming to build a foundation for your future career. 3) Office Helper / Clerical Assistant Part-time or internship role to support administrative tasks. Details: Job available immediately Starting rate: $16.50/hour, or higher depending on experience and qualifications in low-voltage systems Requirements: Green Card, SSN, Driver’s License or State ID (not required for non-paid internships) How to Apply: If interested, please reply to this post via email with: - Your name - Text number - A short introduction of your experience level - Resume (if available) * We will follow up by email or text to schedule an immediate interview for qualified candidates.

Job Summary Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in a extremely variable environments. Essential Duties and Responsibilities Microsoft Azure and Office 365 Administration Provide remote technical support to customers calling for various technical issues. Provide on-site technical support to customers as needed. Must have flexible after-hours availability for implementation and deployment tasks. Track time and provide troubleshooting notes as you work. Requirements Desired Technical Knowledge Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge. Windows Server and Desktop OS (all versions) Familiarity with public cloud technologies (Microsoft Azure and 365 is a must) Familiarity with MacOS and Linux operating systems. Common Desktop Applications (Office, etc.) Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.) Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery ) Virtualization Technologies (VMware vSphere and Hyper-V) Familiarity with VOIP solutions, such as Ring Central Other desirable skills Basic Scripting knowledge (PowerShell, Bash, Python) Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell) Familiarity administering Remote Desktop Services Additional Requirements Must live in the Austin, TX metro or surrounding area. Participate in after hours support rotation. Must pass background screening. Must be able to lift 20 lbs. Ability to work in a team and communicate effectively. Responsible for entering billable time and notes into ticketing system in real time. Certifications: Preference is given to well certified individuals. Experience: 2+ years experience in a help desk or network support position. Education: Degrees are valued but not required. We prefer experience and certifications. Benefits 75% to 100% work-from-home options if based in Austin, TX Flexible Paid Time Off Medical/Dental/Vision Insurance available Life and AD&D Insurance Disability Insurance GCS is an equal opportunity employer. GCS is a certified small business.

Classes Start November 1, 2025. Queensborough Community College’s Broadband/Wireless Telecommunications Technician Training Program is your pathway to exciting & good paying careers in the Telecommunications (Technician) field. These trainings are free of charge to (18-25 year olds). If you would like to earn industry-recognized certifications in either of these two fields and be working shortly after graduation, then DO NOT MISS THIS ONCE IN A LIFETIME OPPORTUNITY!!!!!!! This program can change your life as it has for many of our graduates over the past 5 years. Seating is limited and classes are almost filled to capacity, so act now or be left behind. 3½ - 4 Month Training Program (classes are online and in-person) – Get In, Get Trained, Get Working! These are grant-funded trainings that are free of charge to the participants. The program also provides job placement at the completion of training. ***Please come to an Information Session to learn more*** Click on link to register for our Zoom information sessions (Every Friday & Saturday @ 9am sharp; registration required to attend): https://us02web.zoom.us/meeting/register/T0znhLQ5QPCAV_v4wKlj2Q Classes Start in November. Eligibility: Must be 25 years of age or under. If interested, Please use URL or QR code in image to receive more information https://forms.office.com/r/1vvE9WsMwg

We are seeking a motivated Junior Golang Developer to join our onsite team in a full-time capacity. Ideal candidates will have a solid background in software development, especially with Golang, cloud technologies, and containerization. This position offers opportunities for professional growth within a dynamic, cloud-focused environment. You will collaborate with senior engineers to help build backend services, integrate MongoDB, and enhance CI/CD workflows. Responsibilities • Collaborate with the development team to build and enhance Java-based microservices using Spring Boot • Contribute to the design and implementation of REST APIs and cloud-integrated features using AWS • Write and maintain clean, efficient, and well-documented code • Participate in daily stand-ups, sprint planning, and code reviews as part of an Agile team • Help debug and troubleshoot application issues across development and production environments • Knowledge of CI/CD pipelines and gain exposure to automated deployment processes • Learn and apply software development best practices including logging, monitoring, and code optimization Requirements 4–6 years of professional experience in software development, including at least 2 years with Golang • Strong understanding of REST API design, core data structures, and backend systems • Hands-on experience with MongoDB integration in backend services • Proficient in Docker, containerization workflows, and basic Kubernetes concepts • Working knowledge of AWS deployment strategies • Familiarity with CI/CD tools like GitLab CI and GitHub Actions • Experience with Linux shell scripting and Git • Keen to learn more about observability platforms and production monitoring Preferred Experience • Background in EV telematics, charging/payment systems, or connected car services • Experience with payment gateways such as Stripe, Zuora, or similar platforms • Interest or prior work with digital payment solutions (Apple Pay, Google Pay, or cryptocurrency) • Basic exposure to frontend frameworks like Vue.js or React.js