Adoptions Department Administrator (burlingame)

Job Title: Adoptions Department Administrator FLSA Status: Non-Exempt/Non-Union/Part-Time Salary: $22.00 - $23.00 per hour Who We Are: Peninsula Humane Society & SPCA (PHS/SPCA) is a local, private, non-profit charitable organization dedicated to animal welfare. It is our mission is to build healthy relationships between people and animals. PHS/SPCA is truly an open admission shelter, not only accepting many pet animals who might be refused at other shelters, but also taking care of injured and orphaned native wildlife from San Francisco through San Mateo and the northern half of Santa Clara County. Our work means 5,000 lives saved each year. To learn more about us, visit www.phs-spca.org. Who You Are: You have experience professionally interacting with the public and assisting with their inquiries and requests. You enjoy working in a fast-paced environment around animals. You have strong attention to detail and time management skills in order to assist with scheduling and purchasing needs. Essential Duties and Responsibilities include the following (other duties may be assigned): • Possess a basic understanding and general knowledge of all departments and programs within the shelter. • Coordinate all front desk activities and paperwork; acting as a liaison to all incoming public, visitors, and solicitors. • Field general information inquires about all shelter department operations by the public. • Handle all incoming phone calls in a timely and professional manner. Exhibit excellent customer service in handling and forwarding phone inquiries to their respective departments. • Assist Adoptions Department with website updates and animal inquiry emails. • Handle some purchasing requests for the Adoptions and Exotics Departments. • Receive and distribute items shipped to the Lantos Center. • Actively collaborate with other departments. • Assist Manager with special projects as needed. • Work quickly and effectively under pressure to deliver results in a fast-paced environment. • Communicate professionally and effectively with coworkers, volunteers and the public. • Work professionally with the public, customers and fellow co-workers. • Maintain organization and cleanliness of front desk area. • Assisting with daily care, cleaning and handling of dogs and other animals as needed Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Upon hire, must pass a background check. • Possess a basic understanding and general knowledge of all departments and programs within the shelter. • Coordinate all front desk activities and paperwork; acting as a liaison to all incoming public, visitors, and solicitors. • Field general information inquires about all shelter department operations by the public. • Handle all incoming phone calls in a timely and professional manner. Exhibit excellent customer service in handling and forwarding phone inquiries to their respective departments. • Assist Adoptions Department with website updates and animal inquiry emails. • Receive and distribute items shipped to the Lantos Center. • Actively collaborate with other departments. • Assist Manager with special projects as needed. • Work quickly and effectively under pressure to deliver results in a fast-paced environment. • Communicate professionally and effectively with coworkers, volunteers and the public. • Work professionally with the public, customers and fellow co-workers. • Maintain organization and cleanliness of front desk area. • Assisting with daily care, cleaning and handling of dogs and other animals as needed Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Upon hire, must pass a background check. • High school diploma or equivalent; and at least one year of related customer service/receptionist experience and/or training; or equivalent combination of education and experience. • Proficient using Microsoft Office Suite, including Excel • Good working knowledge of phone systems and paging systems. • Solid organizational and time management skills. • Ability to work effectively in a fast-paced environment. • Experience in office work, with administrative skills such as record keeping and typing preferred. • Excellent communication skills, verbal and written. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be able to maintain a professional demeanor at all times. • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to analyze data and information and input into computer system. • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. • Must be available on Sundays & Mondays, and able to work an adjusted schedule during first month of training. Available to all employees with pets: • Free vaccines, spay/neuter, microchipping, and two pet adoptions • Discounted euthanasia services/cremation, bloodwork, urinalysis, prescription food, and discounts at our retail stores. For more information about our available job opportunities and how to apply, please visit our website at www.peninsulahumanesociety.org/careers The Peninsula Humane Society & SPCA is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. EOE/M/F/D/V/SO