Front Desk Receptionist (san carlos)

IN PERSON - OPEN CALL - FRONT OFFICE AGENT - BRING RESUME 🌟 The Standard, High Line is hiring: Customer Service Superstars Wanted! 🌟 Are you the kind of person who lights up a room with your energy? Do you thrive on helping others and making someone's day just a little brighter? If you've got customer service experience and a personality that shines, we want YOU! ✨ What We're Looking For: No schedule restrictions A friendly, upbeat attitude that makes people feel welcome Strong communication skills and a knack for solving problems Previous experience in customer service required (hotel, retail, hospitality—you name it!) A team player who brings positivity to every shift DATE: Thursday, Oct. 9, 2025 TIME: 10am- 12pm PLACE: The Standard Biergarten LOCATION: Corner of Little West 12th Street & Washington Street, New York, NY 10014 *Please bring a resume to be considered* Position: Full time Front Office Agent Pay Rate $25.13 per hour Excellent and Affordable Health care coverage Life Insurance, Disability Insurance, Pet Insurance 401k 160 hours of PTO / year and Company recognized holidays Employee Discounts on Rooms, F&B, Retail, and The Standard Marketplace Employee Meals, Employee Referral Program, Commuter Discounts Regular fun staff events and celebrations!!! Company Background The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling. The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness. Mission Statement To create experience by embracing and empowering a diverse collective of team members, collaborators, and guests, who choose to call The Standard home. Our Purpose The Standard’s commitment is to being an anchor for each neighbourhood in which we reside as well as a platform for culture and creativity. Bringing people together in its spaces to interact with each other in genuine ways. Our promise is to ensure that a stay is an experience and that a memory means making friends and having stories to tell. To understand why it exists, is to understand that The Standard, is a platform for people to meet, to engage, to learn, to dine, to sleep, to dance, to hideaway, to make believe and to do so whilst being yourself and having fun doing it. We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even if for just a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and at times, never even leave the property. We are unapologetically comfortable with disrupting expectations. It’s WHO WE ARE! #StandardFamily Job Title Front Desk Agent Department: Front Office Location: The Standard, High Line Reporting to: Director of Front Office Operations/MOD Job Purpose: To warmly welcome and assist guests with exceptional service, ensuring seamless check-ins and check-outs, and providing valuable local insights to enhance their overall experience at The Standard. Main Duties & Responsibilities • Welcome guests in a friendly, prompt and professional manner. • Perform check-in and check-out procedures using Opera. Obtains guest information and ensures that the assigned room type and rate are correct. Review bills with guest upon check-out and obtains guest signature. • Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. • Up-Sell rooms where possible to maximize hotel revenue. • Accurately process all cash and credit card transactions in accordance with established procedures including, but not limited to posting all charges, completing cashier and other reports, preparing deposit and counting/securing assigned bank. • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. • Communicates room statuses with housekeeping to coordinate timely check-ins and check-outs. Informs housekeeping of early arrivals and “rush” rooms. • Communicates with bellmen to deliver luggage or other items to guest rooms. Informs bellmen of guest requests. • Coordinates transportation to and from the airport. • Reviews logbook and comments/complaints book at beginning of shift. Adds any important information to books throughout shift. • Reviews all planned arrivals and departures in Opera and notes estimated times. • Coordinates any room changes or moves. • Informs guests of any visitors. • Possibly provide guests with recommendations for dining, shopping, and for any other requests. Has a thorough and extensive knowledge of the area. Provides guests with directions. • Possibly, confirms lunch or dinner reservations with any of the internal and external restaurants for guests. • Ensures that supplies in amenity drawer are stocked and organized. • Ensures that lighting in lobby is appropriate. • Takes reservations when reservations department is not available or reservation requested in person. • Maintains a cashier bank. Prints ledger and closes cashier at end of shift. • Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions and information updates on changes. • Communicates important information with the previous and next shift. • Promote team work and quality service through daily communications and coordination with other departments. • Maintains a courteous and professional manner at all times. • Has thorough knowledge of hotel property and services. • Ensures privacy and confidentiality for all hotel guests. Specific Requirements: Essential: • Ability to read, comprehend, and carry out instructions, preferably bilingually. • Have at least 1 to 3 months prior experience in similar position. • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions • Ability to add and subtract two-digit numbers and multiply and divide by 10s and 100s; To perform these operations using units of American money and weight measurement and distance • Ability to deal with problems involving a few concrete variables in standardized situations • Have organizational skills. • Have sanitation skills. • Open availability must be considered. • The proper means of transportation must be considered. • Level of experience in a high volume, high-end hotel is recommended but not required. Physical: • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 lb. without assistance. • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity. • Stand, sit, or walk for an extended period of time or for an entire work shift. • Reach overhead and below the knees, including bending, twisting, pulling, and stooping. • Remain in a stationary position for extended periods of time. • Work with sharp objects in a safe manner. • Will be exposed to hot and cold temperature extremes.

Receptionist/Biller (Mental Health) — Duties and Responsibilities Patient access and front desk operations Greet patients with trauma-informed, culturally sensitive customer service Manage multi-line phones, voicemail, email, and portal messages Verify demographics, insurance, photo ID, and benefits at check-in Collect copays and outstanding balances and issue receipts Coordinate interpreters, accessibility accommodations, and reminders Send and track intake packets, consent forms, and clinic policies Scheduling and care coordination Own the master scheduling template for all providers and rooms Book, confirm, cancel, and waitlist appointments with minimal gaps Manage referrals in and out and track closure Set up telehealth links, test tech with patients, and document consent Prioritize urgent slots for high risk follow ups per clinical guidance EHR and information management Enter and update patient data, insurance, and guarantor details in the EHR Scan and index records to correct charts and problem lists Maintain provider calendars and visit types Run daily huddles and end-of-day reconciliation reports Billing support and revenue cycle Obtain and document eligibility and mental health benefits Capture accurate reason for visit and referring info for authorizations Reconcile charges, copays, and no-show fees daily and hand off to billing Monitor authorization expirations and alert providers in advance Charge Capture & Coding Readiness Ensure encounters include correct CPT/HCPCS (e.g., 90791, 90832/90834/90837, 90839–90840, 90846/90847, 90853, 96127; Medicaid H-codes when applicable), ICD-10, units, POS (02/10/11/12), and modifiers (e.g., 95 or 93 for telehealth if payer-required) Confirm rendering/billing NPI, taxonomy, group NPI, and licensure alignment Payment Posting & Reconciliation Record patient payments (copays, self-pay, payment plans) and reconcile daily deposits to bank/HER Flag and process refunds/credit balances per policy Run and keep outstanding balance sheet down weekly to 5 pages and send Michelle all patients then need to be sent to collections Patient Billing & Support Assist with generating and mail/email patient statements, answer billing calls with clear, compassionate communication Assist with setting up payment plans, hardship/charity options per policy, and provide good-faith estimates (No Surprises Act) when applicable Safety, privacy, and compliance Protect PHI under HIPAA and, when applicable, 42 CFR Part 2 Follow identity verification and minimum necessary standards Recognize red flags for risk and route to clinician or supervisor immediately Participate in incident reporting and maintain front office safety protocols Team leadership and training Lead the receptionist team’s day-to-day workflow and coverage Onboard, and train new reception staff on EHR, phones, and policies Create and maintain SOPs and quick-reference guides Coach for quality, conduct spot audits, and deliver feedback Build weekly schedules and approve time off to ensure coverage Have joint with Michelle or Jessica/Deanna 3 month and yearly reviews with each staff member Document goals and their progress and areas in need of improvement Quality, metrics, and improvement Track and report Key Performance Indicator such as call answer rate, abandonment, new-patient lead time, no-show rate, eligibility success, and copay collection. Examples: Call answer rate: % of calls answered live (goal: ≥90%) Call abandonment: % of callers who hang up before pickup (goal: ≤5%) New-patient lead time: days from first contact to first appointment (goal: ≤7–14 days) No-show rate: % of missed visits (goal: ≤8% with reminders) Eligibility success rate: % of verified insurance before the visit (goal: ≥95%) Copay collection at check-in: % collected the day of service (goal: ≥98%) Message turnaround: median hours to respond to portal/voicemail (goal: ≤24h) Identify bottlenecks and propose workflow improvements Partner with clinical leadership, billing, and owners on cross-team projects Facilities and supplies Keep the lobby and check-in areas clean, organized, and welcoming Manage Security Keypad codes, office supplies, forms, and printed materials Coordinate with owners and vendors as needed

Deliver with your own Economy Car $575 Per Week - NO TAX taken out! Positions available for Immediate Start in Charleston THIS IS A FULL TIME WEEKLY CONTRACT contract that is available is as follows: Monday thru Friday 8:30am-5:30pm & every 3rd Saturday (- 30 min break) Average up to 100-150 Miles Per Day. Settlements are issued weekly every Friday Requirements for the contract: 1)Be able to drive the entire schedule for the route above. 2)Must have a smart phone and charger in your vehicle. 3)Reliable vehicle 4)Be professional 5)Customer service oriented MUST BE 21 OR OLDER MUST HAVE AUTO INSURANCE (LISTED ON POLICY) MUST HAVE SSN OR ITIN Please call Ryan 813-401-4533 if you have any further questions.

Deliver with your own Economy Car $575 Per Week - NO TAX taken out! Positions available for Immediate Start in Charleston THIS IS A FULL TIME WEEKLY CONTRACT contract that is available is as follows: Monday thru Friday 8:30am-5:30pm & every 3rd Saturday (- 30 min break) Average up to 100-150 Miles Per Day. Settlements are issued weekly every Friday Requirements for the contract: 1)Be able to drive the entire schedule for the route above. 2)Must have a smart phone and charger in your vehicle. 3)Reliable vehicle 4)Be professional 5)Customer service oriented MUST BE 21 OR OLDER MUST HAVE AUTO INSURANCE (LISTED ON POLICY) MUST HAVE SSN OR ITIN Please call Ryan 813-401-4533 if you have any further questions.

Customer service representative needed for family owned airport parking operation. Part time position weekend days and full time position Monday to Friday 2nd shift. Duties include checking in and out customers and making reservations. Must have excellent customer service skills and phone etiquette. Drivers license required. $300 sign on bonus after 90 days.

I have a opening for one technician. Must be dependable, honest and personable. Commission based at full time $1000 -$1500 weekly. You must have reliable transportation as this is a mobile service. If you are self motivated and like working with your hands this is a great opportunity. Serious inquiries to Tom 843 730-0895