Suwanee Help Desk & IT Support Job Listings

ELECTRONIC TECHNICIAN PRO-AUDIO SERVICE (Atlanta)63679720728193120

Craigslist

ELECTRONIC TECHNICIAN PRO-AUDIO SERVICE (Atlanta)

ELECTRONIC TECHNICIAN - PRO-AUDIO REPAIR TECH Wizard Electronics, Inc. 554 Deering Road, NW near Northside Drive Atlanta, GA 30309 Compensation: $40.00 / Hour - Per Billed Hour + bonus tiers on total volume produced weekly. Employment type: Full-Time Wizard Electronics, Inc. Atlanta, GA $40.00 / hr Full Time - 9:30-5:00 M-F WIZARD ELECTRONICS, INC. has an immediate opening in its Repair Department for a qualified Component-Level Electronic Technician with experience in digital keyboard instruments and Pro-Audio equipment repairs. The company has been established for 51 years and offers a professional and fun work environment. They provide weekly pickup and delivery service to music stores throughout the Southeast, averaging over 300 units in for service at any given time. This position is available for immediate hire, and they are looking for like-minded professionals to join their team. Responsibilities: Perform component-level repairs on Pro-Audio equipment, including mixing consoles and keyboards Read and interpret schematics for troubleshooting and repair Utilize test equipment to diagnose issues in electronic devices. Execute soldering tasks with precision and skill. Provide routine maintenance and custom modifications on various audio equipment. Assist in the training of apprentices and interns in repair techniques. Maintain a clean and organized workspace in the repair department. Communicate effectively with team members and customers regarding repair status. Participate in weekly team meetings to discuss workload and service updates. Ensure compliance with safety standards and best practices in electronic repair.

575 Hascall Rd NW, Atlanta, GA 30309, USA

$40/hour

Technical Support Analyst/Customer Support Analyst (Alpharetta GA)63470486958339121

Craigslist

Technical Support Analyst/Customer Support Analyst (Alpharetta GA)

What We Do – My Premium Tech Pro: White Glove Support Our team delivers on-demand phone and video assistance 365 days a year for a wide range of internet and entertainment services. Whether removing malware or installing the latest smart home device, our tech experts provide personalized guidance to customers in real-time. Connected Device Setup – Smart speakers, DIY security systems, smart appliances, and home theater Computing Devices – PCs, laptops, printers, modems, routers, smartphones, and accessories Technical Services – Cloud backup, Wi-Fi/network setup, streaming platforms, and Bluetooth connectivity Customers connect with live experts for installation, troubleshooting, configuration, and usage guidance across all major technologies and platforms. Job Summary The Tier 1 Technical Support Specialist serves as the first point of contact for users experiencing technical issues. This role involves providing support via phone, email, chat, or ticketing systems, diagnosing common problems, and resolving them or escalating as needed. A successful agent delivers a seamless, helpful, and professional experience to every customer. Key Responsibilities Respond to incoming support requests and log accurate details in the ticketing system Troubleshoot common issues such as: Login/access errors Printer or peripheral connectivity Software functionality Internet or network configuration Guide customers through problem-solving steps with clarity and empathy Follow established procedures, scripts, and escalation protocols Ensure high-quality customer interactions and issue resolution Top Skills and Qualifications Technical Skills Basic Troubleshooting Windows and macOS navigation Wi-Fi/networking fundamentals (IP addresses, routers) Peripheral device setup and troubleshooting Software Support Proficiency Microsoft 365 applications Ticketing tools (e.g., ServiceNow, Zendesk, Freshdesk) Remote desktop support platforms Typing & Multitasking Ability to document in real time while interacting with users Soft Skills Clear and Confident Communication Delivers concise, articulate, and professional verbal and written communication Explains complex technical issues in a simple, user-friendly manner Empathetic and Customer-Focused Approach Demonstrates genuine patience, active listening, and emotional intelligence Maintains a courteous and positive tone, even under pressure Analytical and Resourceful Problem-Solving Applies logical thinking and creative troubleshooting strategies Asks precise, thoughtful questions to quickly identify root causes Collaborative and Team-Oriented Mindset Engages positively with team members and escalates effectively when needed Displays reliability, accountability, and a willingness to assist peers Flexible and Quick-Learning Attitude Adapts swiftly to evolving tools, technologies, and work processes Embraces feedback with a growth mindset and eagerness to improve Preferred Qualifications Associate degree in IT, Computer Science, or a related field (or equivalent experience) 6+ months in a technical support, help desk, or customer-facing IT role

265 Milton Ave, Alpharetta, GA 30009, USA

$22/hour

Workable

IT Support Engineer

About Us CorDx, a multi-national biotech organization, focused on pushing the limits of innovation and supply in global health. With over 2000 employees across the world serving millions of users in over 100 countries, CorDx delivers rapid testing and point-of-care medical device solutions used in the detection of infectious disease such as COVID-19, pregnancy, drug abuse, biomarkers and more. CorDx is at the cutting edge of technology, artificial intelligence, and data science with the goal of delivering diagnostic solutions to some of the most critical questions in healthcare. The IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to troubleshooting, issue tracking, escalation, documentation, customer support and reporting. Responsibilities 1. Technical Support and Troubleshooting Provide daily technical support, resolving hardware, software, and application issues. Track and document support requests, escalating when necessary. 2. Device Management and Maintenance Install, configure, and maintain all company IT devices (e.g., computers, printers, mobile devices) to ensure smooth operation and extended lifespan. 3. User Account and Access Management Manage employee accounts, including creation, permission assignment, and deactivation, ensuring access control aligns with security policies to protect company data. 4. Software Installation and Update Management Oversee the distribution, updating, and compliance of software, ensuring all applications are secure and meet company standards. 5. Network Support and Security Protection Monitor network security and stability (e.g., Wi-Fi, VPN), implementing firewalls and intrusion detection to prevent unauthorized access. 6. Email Security and Anti-Phishing Measures Set up email security protections against phishing and spam attacks. Educate employees on safe email practices to reduce data breach risks. 7. Data Backup and Recovery Conduct regular data backups and enable quick recovery in the event of device failures or data loss to ensure business continuity. 8. Information Security Compliance and Training Ensure devices and systems meet security and compliance standards. Provide IT security training to employees to raise awareness of data protection practices. 9. Support IT Projects and Technology Deployment Assist in IT project implementation, including system upgrades and new technology rollouts, ensuring projects are completed successfully. 10. Documentation and Reporting Document technical support, device status, and security incidents. Regularly analyze and recommend improvements to enhance IT service quality. Requirements Bachelor’s degree in information technology or computer science. Proven work experience as a technical support engineer. Knowledge of web services, API, and IP-based protocols. Industry knowledge and/or experience relating to AI Knowledge of computer hardware and networking systems. Good time management skills. Good interpersonal skills. Ability to troubleshoot complex hardware and software issues. Excellent written and verbal communication skills. Benefits Medical Insurance Retirement Plan Paid Time-Off Opportunities for professional development and career advancement

Alpharetta, GA, USA

Negotiable Salary

Help Desk Support Specialist63393518597377123

Workable

Help Desk Support Specialist

TECHNICAL SUPPORT SPECIALIST JOBDUTIES AND RESPONSIBILITIES. ·Serves as the primary escalation point forincoming queries and technical issues. ·Manages and/or assigns projects and tasks toother team members as appropriate ·Advises, collaborates and assists businessunits with system enhancements and modifications ·Provides technical assistance and support forincoming queries and technical issues related to systems, networking, phonesystems, audio/visual equipment, computer software (e.g., Windows 10, MicrosoftOffice, various browsers), hardware, etc. ·Effectively provides user support over thephone, in person, and via remote tools. ·Responds to user requests promptly,demonstrating courtesy and respect for customers to ensure complete problemresolution and satisfaction through appropriate follow-up. ·Assists users with information security andprivacy questions; provides directions for the correct action. ·Supports telecommunication devices andservices; assists users on various vendor wireless networks and telephony. ·Distributes and reviews user equipment asrequired; updates inventory asset management systems with assigned equipment; ensuresequipment is clean, up-to-date, and operational. ·Provides installation and assistance forlaptops, desktops, printers, scanners, cell phones, air cards, landlines, networks,and other assigned peripherals. ·Troubleshoots end-user problems; troubleshootsdesktop and network printing problems for various vendor printing devices. ·May be asked to train users on IT hardware andsoftware (e.g., laptops, printers, login, email, etc.) ·Creates user support documentation and instructions. ·Multi-task, prioritize problems, and managetime to ensure the timely resolution of incidents. · This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions. TECHNICAL SUPPORT, SPECIALIST SKILLS,AND QUALIFICATIONS. ·Minimum of 2-3 years of IT technical support ·Strong knowledge and experience installing,configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems,etc. ·Technical expertise should include Windows 10,MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterpriseanti-virus solutions, Helpdesk ticketing systems, and Azure. ·Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications. ·Knowledge and proficiency in Mobile devicemanagement, including IOS and Android devices operating systems Enterpriseencryption solutions, Windows PC/laptop management via Active Directory, andrelated software. ·Willing to work off-hours and weekends whenrequired for projects or emergency support. ·Experience installing, configuring, andsupporting network printers and audio/visual equipment ·Effective use of ticketing systems to trackand document incidents (ServiceNow and Sales Force ·isstrongly preferred) ·Highly detailed and process-oriented withadvanced troubleshooting, incident resolution, and documentation skills ·Strong team leadership, time management, andcoaching and mentoring skills ·Excellent customer service and communicationskills are a must. ·Desktop Technician will provide day-to-daylocal remote desktop support, receive inbound calls, answer questions,troubleshoot, and document steps performed to resolve challenges with hardware,software, and application issues in a ticketing system. ·Providing fault analysis to customers’ coreoperating systems and platforms, providing support, and applying desktop faultresolution for the approved application suite.

Atlanta, GA, USA

Negotiable Salary