Guest Service Representative - substitute

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks (minimum) of in-office onboarding/training.** Who is Centah? Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project. About the role: We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Responsibilities: Answer incoming calls and respond to customer’s requests Ability to work in a fast paced environment. Book appointments for members with a high degree of data accuracy Maintain excellent written and verbal communication skills on a consistent basis Identify and escalate issues to supervisors Responsible for adapting to fast changing guidelines with customers Informs clients by explaining procedures; answering questions; providing information Maintains and improves quality results by adhering to standards and guidelines Requirements General Requirements: High school graduate or G.E.D. Minimum of one year experience in an inbound/outbound call center or retail environment is preferred Excellent oral and written communication skills Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously Ability to type at least 25 words per minute is preferred Experience in providing exceptional customer service and maintaining established quality requirements Must be able to pass a background check Performance Requirements (**MUST READ**): Average Talk Time: Less than 4 minutes per call while resolving customer issues. Call Conversion Ratio: Require a 60%+ lead to call ratio. Disposition Calls Processed: Demand proof of handling 80+ calls per shift with accurate disposition coding and in a timely manner. Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences. QA Score: Must consistently achieve 90%+ quality assurance scores on call evaluations monthly. Average Hold Time: Must have maintained average hold times of less than 60 seconds per call, this is a high call volume environment. Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations. Breaks/ Lunches: adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch. Error-Free Documentation: Must demonstrate 99%+ accuracy in call processing and CRM updates. All notes will be reviewed. Benefits Opportunity to continue working from home in our post-pandemic workplace Retention bonus at both the 6 month and 1 year mark Eligible for Medical, Dental, and Vision after 60 days of continuous employment $15,000 Life Insurance (Company Paid) 401K plan eligibility after 1 year of service w/company match of up to 4% Paid Time Off - Earn 10 days per year after 90-day probationary period Monthly Incentive Bonus Plan (up to $300) Weekly/monthly gift card drawings/contests for meeting goals Career learning and development programs Casual dress code Salary: $14.50/hour Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. Next steps: If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

We are a family-owned and operated full-service laundromat that is looking for an individual to join our team. The ideal candidate should have excellent customer service skills, a tidy and professional appearance, and be friendly and outgoing. The job requires a flexible schedule, including nights and weekends, and the ability to stand for long periods of time. The candidate should also be able to lift baskets of laundry and wash and fold clothes neatly. The position is for roughly 35 hours 5 or so shifts a week and involves keeping the store clean and tidy, providing assistance to customers, processing full-service orders, washing and folding customers’ drop-off laundry, and maintaining a positive attitude. If you’re interested in this position, please drop off your resume or pick up an application at Luke’s Laundry located at 3614 Jeannine Dr., Colorado Springs, CO 80917.

Anomaly Squared is growing again and if you’re looking to join a fun, laid back environment that provides opportunities for personal and professional growth, please consider applying. A² is an innovative customer contact center that offers a launching point for all employees to advance on their career path. Position Description: We are seeking At-Home Contact Center Specialists available to work Full-time or Part-time. You would be responsible for qualifying callers for programs, products or services that our clients offer through outbound and inbound calls, including but not limited to, Appointment Scheduling, Insurance Lead Qualification, Patient Recruitment, and Medical Appointment Setting.  We work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must! Wage: $10.00 per hour ($7.25 per hour during training) Requirements High School Diploma or GED is required Great Verbal and Written Communication Skills Working Knowledge of Windows Based Operating Systems including Google Chrome Can Demonstrate Product Knowledge once Nesting Period is Complete Ability to Adapt in a Fast-Changing Environment Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook) that meets these minimum workstation requirements. Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better), Operating System: Windows 10 (32-bit / 64-bit) or higher, RAM: 8GB or more. Webcam High speed internet access with download speed of at least 100 and upload speed of at least 10. Must have a desk/workstation in a quiet workspace Must be able to attend a full 2-week MANDATORY virtual training Monday-Friday 9am-5pm EST (8am-4pm CST). Benefits Employment BENEFITS: Remote work. Remote training. For Full-time employees ONLY: Medical, Dental, Vision, STD, LTD, Life and AD&D after 90-day probationary period if elected. 401(k) after 90-day probationary period if elected. PTO after 6 months of employment. NOTE: We are accepting online applications only. Unfortunately, there is no time available to handle additional phone call inquiries for the limited number of spaces we have open. Anomaly Squared is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

- About American Paintball Coliseum American Paintball Coliseum is Colorado Springs' premier paintball destination, and only indoor playing fields offering thrilling gameplay experiences, top-quality equipment, and exceptional customer service. Our other activities include airsoft, axe throwing and laser tag. We provide an exciting environment for player enthusiasts of all skill levels, from birthday parties and corporate events to competitive tournaments and casual weekend warriors. - Position Summary We are seeking a Store Manager to oversee daily operations of the facility and retail store. The ideal candidate will be passionate or interested in paintball or airsoft, possess strong people skills, and has experience providing excellent customer service. This role combines traditional retail management with the unique aspects of managing an active paintball facility. Key Responsibilities -Operations Management -Oversee daily operations of the facility and retail store -Manage inventory of paintball equipment, gear, paint, and accessories -Coordinate field and equipment maintenance -Maintain a clean, organized, and welcoming facility environment Sales and Customer Service -Offer great customer service to guests coming to play -Answer phones to help acquire customers with positive and encouraging conversations -Process rentals, walk-on play, and private group bookings -Handle customer inquiries, concerns, and conflict resolution -Develop and maintain relationships with regular customers Team Leadership -Train, and supervise staffing -Schedule employees and manage payroll hours -Foster a positive, safety-focused team culture -Lead by example in customer service and safety practices Financial Management -Meet or exceed monthly sales targets and profitability goals -Process daily cash handling, deposits, and point-of-sale operations Requirements: -High school diploma or equivalent -Minimum 1-2 years retail or customer service experience -Strong interest in an activity or willingness to learn about the sports of paintball and airsoft -Good communication and customer service skills -Ability to work flexible schedule including weekends and holidays Helpful Qualifications -Previous retail assistant manager experience -Any experience in sporting goods, outdoor recreation, or entertainment -Previous paintball experience or knowledge of paintball equipment -Experience with event planning, group coordination, or party planning -Bilingual capabilities (English/Spanish) Compensation and Benefits -Per hour pay based on experience + tips -Discount employee pricing on product and ammo -Free admission to play on field -Scheduling flexibility -Fun work environment in small business, family-owned setting -401K Program How to Apply -Interested candidates can -Submit an application online at https://www.americanpaintballcoliseum.com/apply/ Further Contact Information: American Paintball Coliseum (303) 298-8573 and communicate you are calling in regards to this post

Are you passionate about food, hospitality, and fitness? East Bank Club is looking to add a Banquet Server to our team! The Banquet Server is responsible for set-up, service, and break-down catering functions. As a Banquet Server, you will provide a high-quality meal and beverage service to members and guests during events while ensuring to provide a world-class customer experience. Pay rate: $16.00 per hour plus service charge/gratuity. Job Responsibilities: Have comprehensive, accurate, and up-to-date information about the contract, event, and the Club; and be able to accurately answer basic questions. Able to consistently and effectively provide high-quality meal and beverage service as specified in the contract. Proper set-up, follow-through, and breakdown of assigned tasks, stations, and duties during functions. Consistently engage in high-quality professional communication that engages members and guests. Consistently follow time and attendance requirements. Take the initiative to meet and/or exceed the needs of members and guests. Use a “Here’s what can I do” attitude, is able to manage common service issues so members and guests are satisfied. Demonstrate a professional appearance throughout each shift. Act as a professional team member by consistently demonstrating support for co-workers and managers. Demonstrate consistent attention to the presentation and atmosphere of the Club and the banquet facilities, reporting all concerns and/or problems to the manager. All other duties as assigned by management. Requirements Must be able to work a minimum of 10 hours a month Restaurant or Banquet FOH background. Ability to work well with others under pressure. Must have excellent communication and organizational skills. Must be on your feet for the majority of the shift. Must be able to lift 50 lbs. Must be authorized to work in the USA. We use E-Verify. Benefits Time Off & Retirement Paid Time Off 401(k) with company match up to 3% Value Sharing (Profit sharing) Holiday Bonus Paid Parental Leave Health & Wellness: Comprehensive health, vision, and dental insurance HSA and FSA enrollment options Short- & Long-Term Disability options Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage Long-Term Care options: Coverage up to 50% of annual income Accident and Critical Illness Insurance EAP (Employee Assistance Program) Pet Insurance through MetLife Employee Perks: Free workout privileges Employee discounts in the Pro Shop, Spa & Salon services and in the Market Parking and transit benefits (pre-tax deduction) Access to Tickets at Work discounts Tuition reimbursement Diversity, Inclusion, and Belonging Matters: East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds. East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.

Care for foliage in plants in commercial and residential properties with Skyway Greenery through-out the Pikes Peak region. Training, tools, shirts and vehicle provided. Horticulture education and plant experience preferred. People skills a plus. A clean driving record a must. $16-$17 per hour. 32 - 40 hour per week. Paid vacation, personal days, holidays and dental. Please visit SKYWAY CREATIONS, Flower Shop at 1407 S 8th St to read job description and complete an employment application.