Senior Cloud Solutions Architect (Azure)

Engineer Solutions that Empower Students  Are you passionate about technology, troubleshooting, and making an impact in education? MasteryPrep is seeking a Technical Support Engineer to provide high-quality support to both internal teams and external users, ensuring seamless operations across our technology platforms. Join a team dedicated to using technology to empower educators and students nationwide. In this role, you will serve as a key technical resource for our customers, troubleshooting and resolving complex issues across full-stack web applications. You’ll use modern developer tools, databases, and reporting systems to diagnose problems, ensure smooth integrations, and deliver timely solutions. This hands-on position involves collaborating closely with development, QA, and product teams to reproduce and resolve defects, maintaining application stability, and driving continuous improvement. Success in this role requires both strong technical expertise and clear, empathetic communication, ensuring that every customer interaction leads to a reliable and positive experience. Key Responsibilities: Serve as the primary point of escalation for customers issues, addressing their technical inquiries and issues related to full-stack technologies. Provide timely troubleshooting and resolution of customer-reported bugs in web applications built with TypeScript and React. Diagnose and resolve database-related issues in PostgresSQL and Firestore, ensuring data integrity and performance optimization. Document, track, and escalate customer-reported bugs using Gitlab. Collaborate with development teams to reproduce, diagnose, and resolve software defects Lead maintenance engineering. Work closely with cross-functional teams, including development, QA, and product management, to resolve complex technical issues. Communicate effectively with customers, providing updates on the status of their requests and issues in a clear and timely manner. Gather feedback from customers to improve the support process and contribute to product enhancements. About MasteryPrep Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score. MasteryPrep’s mission is to level the playing field in education by offering the most effective test preparation available – made accessible to all students.  Through more than 10 successful years of partnering with school districts and institutions on college readiness services and resources, MasteryPrep has surpassed one million students served since the company’s founding in 2012.  MasteryPrep increased its student outreach by 70 percent in 2021 and is ranked among the Inc. 5000 “Fastest Growing Companies,” featured by “Entrepreneur 360,” and selected among the “Growth Leaders” by Louisiana Economic Development. Requirements Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience) 2+ years experience as a full-stack engineer Strong knowledge of Google Firestore, PostgreSQL, TypeScript, JaveScript, and React Experience with SSO,  specifically with Security Assertion Markup Language (SAML) protocols Proficient in integrating Learning Tools Interoperability (LTI) standards  Skilled in integrating with Student Information Systems (SIS)  Familiarity with rostering and integration services in education technology (e.g., Clever, ClassLink, Schoology) Excellent problem-solving and troubleshooting skills Ability to work independently and as part of a team in a fast-paced environment Strong communication and collaboration skills Familiarity with compliance standards such as FERPA, COPPA or PCI DSS preferred Knowledge of secure coding practices and application security testing techniques preferred Benefits $75,000-$85,000 starting salary based on qualifications  Opportunity to work with cutting-edge technologies in a collaborative environment Flexible work hours and remote work environment Professional development opportunities and reimbursement for certifications and training  Company-sponsored social events and team-building activities Employee benefits eligibility (health, disability, AD&D, life insurance) Matching 401k Paid time off Generous paid holidays

WHO WE ARE DeepTech Inc. is a trusted NYC-based MSP with 20+ years of delivering smart, personal, and proactive IT support. We’re a tight-knit team that values expertise, collaboration, and client success. Our environment is fast-paced, fun, and focused on real impact. WHAT YOU'LL DO As a Project Manager, you will be responsible for managing the end-to-end delivery of IT projects for our clients. You will work closely with both internal teams and clients to ensure that projects are delivered on time, within budget, and meet the quality standards expected by the client. You will be responsible for planning, coordinating, and overseeing the implementation of technology solutions such as network infrastructure, cloud solutions, cybersecurity, and more. Project Planning, Coordination and Implementation: • Develop detailed project plans, including scope, timeline, resources, and budget. • Coordinate with internal teams (technical, sales, support) and clients to ensure project objectives are clear and achievable. • Define project milestones and monitor progress against them. • Assist team in completing the work as necessary to complete the project on time. Client Communication: • Serve as the main point of contact for clients throughout the project lifecycle. • Communicate project progress, risks, and changes to both clients and internal teams. • Lead regular weekly meetings with project team. • Schedule and lead regular check in meetings with clients to review deliverables, address concerns, and provide updates. Risk Management: • Identify potential risks to project success and develop mitigation plans. • Proactively resolve issues that may arise during project execution. Team Leadership & Resource Management: • Lead project team, ensuring that all resources are available and allocated appropriately. • Manage and mentor team members, ensuring high performance and collaboration. Quality Control & Reporting: • Ensure that projects are delivered with the expected quality and adhere to best practices in IT delivery. • Conduct post-project reviews to capture lessons learned and improve future processes. SKILLS & REQUIREMENTS Education: • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). Experience: • 3+ years of experience managing IT projects, preferably in a Managed Service Provider environment. • Strong understanding of IT infrastructure, cloud services, cybersecurity, and networking. • Proven experience working with various project management methodologies • Experience with ConnectWise Manage is preferred but not required Certifications: • PMP (Project Management Professional) or Prince2 certification is a plus. • ITIL certification is beneficial. Skills: • Strong organizational and time management skills. • Excellent communication and interpersonal skills. • Ability to manage multiple projects simultaneously. • Proficient in project management software • Strong problem-solving and decision-making abilities. WHAT WE OFFER + Compensation & Perks + Cell phone reimbursement + Commuter benefits + Medical, dental, vision, life, and AD&D insurance + 9 paid holidays, PTO, and sick time + Employee referral bonus and EAP access + Career Development * Clear annual training goals * Structured 3-week onboarding * Opportunity to work with Mac, PC, networking, and use all the fun tools * Friendly and supportive team culture * Midtown office with great energy * Monthly employee appreciation, and the occasional office pup * Breakfast team meetings and a culture that values your voice READY TO APPLY? Email your resume to us with the subject line: IT Project Manager – YOUR FULL NAME WITH a pdf copy of your resume attached. Only candidates who follow this instruction will be considered. DeepTech Inc. is proud to be an Equal Opportunity Employer. We encourage applicants of all backgrounds and identities to apply.

The Tsui Group is seeking a qualified and experienced candidate to join our aviation team as a IT Technical Support II in Los Angeles County with the following duties.  Position Description Summary  This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for the Airport Development Group. Key Responsibilities: Answer incoming customer emails to the Help Desk.  Follow established procedures to diagnose and troubleshoot system issues.  Analyze, determine, and document reported production outages/incidents.  Determine severity, impact, and nature of incidents. Escalate as needed.  Communicate clearly with other team members.  Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.  Complete onboarding or offboarding functions for staff being mobilized or demobilized.  Perform hardware and software installations.  Oversee deployments and relocations of staff at various locations throughout the airport footprint.  Provide IT support at Division-wide sponsored events.  Provide on-the-job training to new department staff members.  Provide computer orientation to new staff.  May assume other duties as required/needed.  Maybe required to work various shifts as needed. Candidate will need the ability to be mobile in order to visit different sites on campus to provide technical support.  Requirements Hardware and Infrastructure Experience: PC Hardware Troubleshooting Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.  Installation, Configuration, and Maintenance Experience:  Microsoft Office 365 Suite Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams  Education and Professional Experience: Bachelor's degree in computer science or related field preferred Minimum of 10 years of experience Other Requirements: Candidate must have access to company vehicle or be willing to use personal vehicle.  Must be able to lift at least 40 lbs.  Ability to organize short and long-term tasks and communicate status of tasks with clients and management.  Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience.  Ability to work with others.  Self-starter with results driven focus.  Capability to assume additional responsibilities.  Demonstrated experience managing data coordination and conversion projects.  Benefits Salary Range: $94,000-$99,000 Medical, Vision, & Dental – 100% covered for the employee* Life and Disability Insurance 10.5 days of Vacation pay (Accrued) 6 days of Sick pay (Available Immediately) 10 days of Holiday pay (9 Holidays, 1 Personal Day) 3% Employer Contribution 401k (After 1 year of service) Monthly Stipend for Cell Phone Laptop for work purposes

Position Summary We are seeking a skilled and customer-focused IT Support Engineer to provide technical assistance and support for our organization’s IT systems, hardware, and software. The ideal candidate will troubleshoot issues, maintain infrastructure, and ensure smooth daily IT operations while delivering excellent service to internal users. Key Responsibilities Provide first- and second-level technical support for hardware, software, networks, and applications. Diagnose and resolve technical issues via phone, email, remote access, or in person. Install, configure, and maintain computer systems, laptops, printers, mobile devices, and other peripherals. Support and administer user accounts, permissions, and access rights in Active Directory, email, and other systems. Maintain, monitor, and troubleshoot network connectivity, VPNs, Wi-Fi, and server environments. Escalate complex issues to senior IT staff or external vendors when necessary. Ensure proper documentation of issues, resolutions, and system configurations. Assist with IT projects such as system upgrades, software deployments, and security improvements. Enforce IT security protocols and support data backup and disaster recovery processes. Provide end-user training and create knowledge base articles to improve IT self-service. Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). 2–4 years of experience in IT support, helpdesk, or systems administration. Strong knowledge of Windows and/or macOS operating systems, Microsoft 365, and common enterprise applications. Experience with networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with IT ticketing systems and remote support tools. Excellent troubleshooting, problem-solving, and multitasking skills. Strong interpersonal and communication skills with a customer-service mindset. Industry certifications such as CompTIA A+, Network+, Microsoft, or ITIL are a plus. Work Environment Full-time role with on-site support responsibilities (hybrid/remote options may be available depending on business needs). Occasional after-hours or weekend work may be required for critical incidents or system maintenance. Job Type: Full-time License/Certification: CompTIA A+ (Required) CompTIA Network+ (Required) ITIL Certification (Preferred) Work Location: In person

** Looking for candidates located in the Chicago or San Francisco Region. At Rely Health, we leverage a comprehensive suite of technology tools to ensure every patient receives personalized support throughout their healthcare journey. Our patient care navigators utilize advanced AI-driven solutions, multi-channel communication platforms, and real-time data analytics to provide high-quality, cost-effective, and accessible care to diverse communities across the United States. By combining human empathy with cutting-edge technology, Rely Health ensures comprehensive, efficient, and accessible care navigation for all patients, regardless of their location or circumstances. Our solution not only reduces worry and frustration for patients and their families but also improves overall health outcomes and reduces the total cost of care As a Content Engineer you specialize in Prompt Engineering, No-Code Tooling, and Kibana.  The Content Engineer will play a pivotal role in developing LLM applications, designing prompts and optimize contextual results, and expanding our prompt library to enhance real world use cases. They will develop and refine AI prompts and responses to improve engagement relevance and overall customer experience. The Content Engineer will work closely with cross-functional teams to mange our product roadmap, matching customers’ needs with our product vision. Partner with the product owners and engineering leads to support the end to end vision of the product Collaborate with other content engineers to make decisions around information structure, relationships and strategy Coach other business leads and stakeholders on the values and methods of design thinking to solve user needs and realized business goals while also supporting the product design culture Demonstrate stakeholder management skills, including effectively managing expectations and obtaining agreement on key objectives.   Scale our solutions through component based approaches, leveraging and advancing our design system and refining our delivery process as appropriate.   Support a collaborative, transparent, and high performing team environment by leading with a positive, results oriented attitude that contributes to a culture built on resilience, great communication and mutual respect Use data and experimentation in the design process to deliver intended outcomes Promote open discussions of new ideas, though issues, and contrasting points of view Lead training sessions on GPT & Kibana tools for relevant team members Communicate with engineering on code related roadblocks and following up when deadlines are not met Own and manage the growth of our prompt library, ensuring it meets the evolving needs of our users.   Conduct extensive testing of prompts to evaluate their performance, making data-drive adjustments to enhance accuracy and efficiency.   Manage and refine virtual voice agents to optimize inbound and outbound customer interactions, improving both customer service and sales conversion rates. Utilize Kibana to design and optimize dashboards and visualizations, ensuring they are user-friendly and data-driven Rapidly testing and iterate on GPT prompts and no code tooling to gather user feedback, refine concepts and validate the usability of the product.   Shadow product users and iterate on AI to better fit use cases Advance conversational AI and new functionality to improve our navigation programs Plan and conduct usability testing sessions to gather valuable insights and incorporate user feedback into design iterations Build out GPT prompts across all operational business units Create campaign infrastructure/automation in the PRM Build out new content for new and existing customers across the company Stay up to date with industry trends, best practices and emerging technologies in data visualization and no-code tooling to continually improve our products Requirements Minimum Required Qualifications: Bachelor’s degree in related field (UX/UI design, Interaction Design, HCI, Computer Science) or equivalent experience Proven experience with GPT (or similar AI content generation technologies and Kibana) Strong knowledge of Elasticsearch and its integration with Kibana Ability to communicate complex technical topics clearly and concisely Experience interfacing with customers in a high-capacity and significantly driving the adoption of the product Preferred Qualifications: Experience with other OpenAI products Background in content creation or digital marketing Experience with no-code or low-code platforms is a plus Competencies (Knowledge/Skills/Abilities): Ability to build relationship across the company to effectively design products Strong analytical skills to work evaluate model performance and improve prompt effectiveness Knowledge of data visualization principles and best practices Excellent problem-solving skills and a detail-oriented approach to design Strong communication and teamwork skills, with the ability to collaborate effectively with cross-functional teams.   Ability to scope project timelines and meet appropriate deadlines Creativity, open mindset to drive experimentation and internal R&D Proven ability to translate complex technical concepts into clear, actionable insights for non-technical stakeholders, ensuring that customers can effectively leverage advanced product features. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with it. Rely Health does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Rely Health is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Benefits 401(k) Dental insurance Health insurance Vision insurance Technology reimbursement Paid time off (Vacation, Sick, Holiday) Paid Parental leave Professional development Target Start Date: July 2025 Location: San Francisco Bay Area (In San Francisco Office 2-3 times a week) FLSA Status: Exempt Job Status: Full Time Work Schedule: Monday - Friday with occasional evenings and/or weekends Vehicle Required: No Amount of Travel Required: 5% - Local Area Travel Reports To: Lead, Content Engineer Salary Range: 85,000 to 95,000 DOE

Accounting services company seeks part time senior computer programmer - developer to assist, create and manage key computer systems. They were built with MS SQL, VB6, VB.NET, Visual Studio, Office 365, Excel etc. You will be working with another sr. developer. Additionally, you should be comfortable solving complex problems with limited assistance. The hours are flexible, normally Saturday (9 to ?) and various evenings (6 to ?) or other hours you are available. Sizeable VB6 system requires constant maintenance and eventual translation to .net. Many projects representing years of programming and development are available. You must be able to help design and create "on the fly" new projects and improve old ones. New projects will not have 100% specifications at startup. QUALIFICATIONS AND EXPERIENCE: Excellent English both oral and written. Able to work in the US. 5+ years programming experience. Microsoft Visual Studio VB 6 "A MUST" VB.NET MS SQL Server (t-sql, stored procedures, views, triggers) Will consider contractors for part time position. You must live within 15 minutes of Chatsworth. Reliability is very important. Expect a full background examination. Remote will not be considered due to constant designing issues. Casual, friendly work environment.