Auto Body Shop Manager (Norfolk)

We have been a trusted leader in the automotive repair and collision services industry for almost 50 years. With a commitment to quality workmanship, customer satisfaction, and employee growth, we are looking for an experienced and motivated Body Shop Manager to oversee our collision repair operations. The Body Shop Manager will be responsible for managing daily operations of the collision repair department, ensuring efficient workflow, top-quality repairs, and excellent customer service. This role involves overseeing a team of technicians, estimators, and support staff while driving profitability and maintaining compliance with industry standards. Key Responsibilities include: • Lead and manage body shop staff, including hiring, training, and performance management • Oversee repair estimates, workflow scheduling, and quality control • Ensure timely completion of repairs and customer satisfaction • Monitor and manage financial performance, including sales goals, productivity, and expense control • Maintain compliance with safety standards, insurance requirements, and OEM certifications • Foster a positive work environment and promote team collaboration • Build and maintain strong relationships with customers, insurance companies, and vendors Qualifications • Proven experience in collision repair management • Strong knowledge of auto body repair processes, estimating systems, and insurance guidelines • Excellent leadership, communication, and organizational skills • Ability to manage budgets, analyze performance metrics, and drive results • Commitment to safety, quality, and customer satisfaction • I-CAR, or OEM certifications are a plus What We Offer • Competitive pay with performance incentives • Career growth and ongoing training opportunities • A supportive team and positive work environment