Description

OVERVIEW The Front-of-House Team at Park Tavern on Washington Square represents the restaurant with the highest levels of hospitality, professionalism, and sanitation safety. You will play a key role in creating an exceptional dining experience through attentive service, expert knowledge, and a welcoming presence. Our team members interact with guests, colleagues, and management in a collaborative and professional manner, ensuring every guest feels valued and well cared for. WHAT YOU’LL DO -Cultivate one of the most welcoming spaces in San Francisco—a place for locals and tourists alike to gather and enjoy an outstanding experience. -Uphold exceptional hospitality standards, ensuring guests feel welcomed from the moment they arrive. -Demonstrate a thorough knowledge of Park Tavern’s service standards, food, beverage, and wine programs. -Maintain a clean and organized work environment, handling all equipment with care and following all sanitation protocols. -Clearly communicate Park Tavern’s service style and ambiance to guests. -Provide seamless service, whether greeting and seating guests, taking orders, preparing drinks, or delivering food and beverages with precision. -Anticipate guest needs and accommodate special requests, including dietary restrictions. -Enhance guest satisfaction through personalized service and strategic upselling of food, beverages, and wine pairings. -Monitor guest feedback and address any concerns to ensure a positive dining experience. -Assist in table maintenance, including clearing, resetting, and ensuring a tidy dining area. -Foster a positive team environment by actively contributing to service flow and upholding restaurant standards. -Support various service needs throughout the restaurant, including assisting at the front door or bar as needed. WHO YOU ARE -You have a genuine passion for hospitality and creating memorable guest experiences. -You are friendly, professional, and thrive in a fast-paced environment. -You advocate for guests and take initiative to resolve any issues with care. -You excel at communication, whether with guests, colleagues, or management. -You are highly organized, able to multitask, and manage time efficiently. -You’re a team player, ready to assist wherever needed, from greeting guests to running food or bussing tables. -You remain calm and composed under pressure while thinking quickly to problem-solve. -You take direction well, collaborate effectively, and help create a positive workplace culture. KNOWLEDGE, SKILLS & ABILITIES -Previous bartending experience required -Experience in tableside service is a plus -Strong knowledge of cocktails and spirits -Ability to work efficiently in a fast-paced environment -Excellent communication and customer service skills -Must be punctual and reliable