Technical Support Specialist (Rowley, MA)

WHO WE ARE DeepTech Inc. is a trusted NYC-based MSP with 20+ years of delivering smart, personal, and proactive IT support. We’re a tight-knit team that values expertise, collaboration, and client success. Our environment is fast-paced, fun, and focused on real impact. WHAT YOU'LL DO As a Project Manager, you will be responsible for managing the end-to-end delivery of IT projects for our clients. You will work closely with both internal teams and clients to ensure that projects are delivered on time, within budget, and meet the quality standards expected by the client. You will be responsible for planning, coordinating, and overseeing the implementation of technology solutions such as network infrastructure, cloud solutions, cybersecurity, and more. Project Planning, Coordination and Implementation: • Develop detailed project plans, including scope, timeline, resources, and budget. • Coordinate with internal teams (technical, sales, support) and clients to ensure project objectives are clear and achievable. • Define project milestones and monitor progress against them. • Assist team in completing the work as necessary to complete the project on time. Client Communication: • Serve as the main point of contact for clients throughout the project lifecycle. • Communicate project progress, risks, and changes to both clients and internal teams. • Lead regular weekly meetings with project team. • Schedule and lead regular check in meetings with clients to review deliverables, address concerns, and provide updates. Risk Management: • Identify potential risks to project success and develop mitigation plans. • Proactively resolve issues that may arise during project execution. Team Leadership & Resource Management: • Lead project team, ensuring that all resources are available and allocated appropriately. • Manage and mentor team members, ensuring high performance and collaboration. Quality Control & Reporting: • Ensure that projects are delivered with the expected quality and adhere to best practices in IT delivery. • Conduct post-project reviews to capture lessons learned and improve future processes. SKILLS & REQUIREMENTS Education: • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). Experience: • 3+ years of experience managing IT projects, preferably in a Managed Service Provider environment. • Strong understanding of IT infrastructure, cloud services, cybersecurity, and networking. • Proven experience working with various project management methodologies • Experience with ConnectWise Manage is preferred but not required Certifications: • PMP (Project Management Professional) or Prince2 certification is a plus. • ITIL certification is beneficial. Skills: • Strong organizational and time management skills. • Excellent communication and interpersonal skills. • Ability to manage multiple projects simultaneously. • Proficient in project management software • Strong problem-solving and decision-making abilities. WHAT WE OFFER + Compensation & Perks + Cell phone reimbursement + Commuter benefits + Medical, dental, vision, life, and AD&D insurance + 9 paid holidays, PTO, and sick time + Employee referral bonus and EAP access + Career Development * Clear annual training goals * Structured 3-week onboarding * Opportunity to work with Mac, PC, networking, and use all the fun tools * Friendly and supportive team culture * Midtown office with great energy * Monthly employee appreciation, and the occasional office pup * Breakfast team meetings and a culture that values your voice READY TO APPLY? Email your resume to us with the subject line: IT Project Manager – YOUR FULL NAME WITH a pdf copy of your resume attached. Only candidates who follow this instruction will be considered. DeepTech Inc. is proud to be an Equal Opportunity Employer. We encourage applicants of all backgrounds and identities to apply.

Joining Synergex means navigating the career you desire with you in the driver seat. Working alongside other talented and creative minds, your contributions will serve to keep our clients on the cutting edge of technology. Through our expert consulting services, our ever-evolving comprehensive suite of products, and our top-notch developer support, Synergex ensures every single one of our customers – from global Fortune 100 companies to local businesses – has the tools and support needed to take their business to the next level. This is what we’ve been doing for over 45 years, and none of it would be possible without our awesome team – and that’s where you come in. The Synergex Application Support Team is looking for an Application Support Specialist. As an Application Support Specialist, you will partner with team members to help Synergex provide top tier support for our customers applications. You will do this by managing support cases, taking customer calls, writing documentation, and working with developers on new features and bug fixes. Job Description: The Application Support Specialist provides exceptional application support to Synergex customers worldwide. Responsible for the day-to-day management of support cases, customer application updates, writing documentation for internal and customer use, ensuring that support cases are responded to and resolved according to Service License Agreements (SLAs). Requirements Essential Duties and Responsibilities Have superior customer centric focus with a proven ability to thoroughly resolve customer inquiries via phone, video calls, ticketing system, and email. Identify, research and resolve application and technical issues related to supported applications. Identify and escalate cases requiring a higher level of support Document, track and monitor issues in company provided application to ensure timely resolutions, meeting or exceeding customer SLAs. Perform quality assurance (QA) on documented bugs and new functionality. Learn new applications and business domains to expand professional knowledge Ability to multitask, prioritize and perform effectively under tight deadlines and time constraints. Expected to be self-directed, self-motivated, able to establish priorities and to work both independently and in a team environment. Expected to contribute to a technical knowledge base and write technical documentation for internal use and write technical/instructional documentation for customers Demonstrate patience, adaptability, and resourcefulness in all interactions with internal and external stakeholders Participate in a rotating after-hours support schedule, including nights and weekends. Infrequent travel may be required when providing onsite support of software. Job Requirements Must haves: High school diploma, GED, or equivalent. 1 to 3 years' experience with Application/Customer Support. Knowledge and experience with basic computer functions and systems (Windows). Knowledge and experience with Microsoft Excel and Word applications. General knowledge of programming concepts, software development cycles (SLDCs) and associated tools and platforms. Excellent communication skills, both verbal and written; strong interpersonal skills. Ability to understand application issues and articulate industry operational/technical solutions. Strong prioritization skills. Exceptional customer service skills. Nice to haves: Experience in end-user support in a help desk environment. Software application installation experience. Familiarity with one or more general purpose programming languages including but not limited to: Synergy. Job Essential Functions Work Location In-Office & Hybrid Options: Opportunities to work in the office or a combination of remote and in-office (hybrid) are also available based on preference and business needs.   Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Prolonged Periods of Sitting or Standing: Ability to sit or stand at a desk workstation for extended periods during the workday. Manual Dexterity: Proficient use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Visual Abilities: Adequate vision to read and interpret data on computer screens and printed materials. Hearing and Speech: Clear verbal communication skills for virtual meetings and phone conversations; ability to hear and understand spoken information. Cognitive Functions: Ability to concentrate, analyze data, and make decisions with minimal distractions in a remote work environment. Minimal Physical Exertion: Occasionally lifting or moving items up to 10 pounds, such as laptops or office supplies. Synergex is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.   The base salary hiring range for this position is $45,000 - $60,000 Benefits What Makes Synergex Awesome? Synergex has created a positive, vibrant culture that celebrates initiative and promotes creativity and autonomy. We have established an environment of personal growth through our support of education and professional development and our onsite and remote wellness offerings. We have: Loyal, enthusiastic customers who appreciate our role as their technology partner. A stable, profitable, long-standing business with a culture that values work-life balance. A variety of fun opportunities to connect with your coworkers both virtually and in-person. Access to employer-sponsored wellness programs. A comprehensive benefits package including:  Comprehensive health plan that includes medical, dental, and vision insurance.  Employer-paid long-term care, life, and AD&D coverage.   13 paid holidays.  Generous time off with the ability for PTO to roll over year-to-year.

@everyone Job opening: Urgently hiring three positions. First, a Chinese-English translator兼computer engineer, capable of basic computer graphics, website management, proficient in creating PPT and AI, and skilled in using various office software, responsible for daily office and administrative management. Probation period of three months at $6,000/month, salary increases to $8,000/month after probation with stock option incentives. Company provides housing; must be able to work in Florida. Second position: warehouse supervisor兼forklift driver, starting at $5,000/month, available for overseas work, must be proficient in inventory management software and handling goods shipment and receiving. Third position: electromechanical engineer, responsible for assembly and installation of electric golf carts, with knowledge of electrical repair and vehicle assembly, starting salary $7,000/month, increases to $8,000/month after probation plus equity incentives. Company provides housing. Preferably male and single. Work location: Florida. Must have work authorization. Contact: 9296267666, 6269771733. WeChat/call zxm626977173

I'm looking to hire a computer programming tutor to help me interconnect my devices for use through voice commands. I can pay well and I am looking to start immediately.

Expertise and Functions Perform all facets of a continuous 24/7 Global Network Operations and Security Center monitoring Execute network, system, and cloud systems monitoring/surveillance, environmental monitoring, incident management and MDA Cybersecurity Support and service maintenance activities to include Change Management coordination during the assigned shift day/time Engage in all aspects of IT incident management and escalation, ensuring that incidents are effectively escalated, managed and resolved with full communication of status, plans, and actions provided to executive management and the Government customer Utilize communication skills, verbal and written, at both technical and senior/Executive management levels Understand Command level Management Speak clearly to diverse cultural audiences, VIPs, and dignitaries Perform as a section trainer and create lesson plans Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in management or other relevant discipline preferred Must have, or obtain within 6 months of hire, a current DoD 8570.01 IAT Level II Certification such as CompTIA Security+ CE Certification or higher    Experience: 2+ years of professional experience in the required task area    Preferred Experience:   Experience in metrics-based IT Operations and Maintenance (O&M) teams Experience with Remedy and SNMP monitoring tools (e.g., Solarwinds, Microfocus NNMi/HPOV, and Systems Center Operations Manager) Experience with ITIL framework and ITIL-based processes, to include continual service improvement, change management, and problem investigation Experience as a Windows/Linux System Administrator supporting a large Enterprise with knowledge of Microsoft Active Directory, Windows 2008/2012, Linux/UNIX Operating Systems, EMC Storage, Symantec NetBackup and SCCM Patch Management solutions Experience as a network engineer, including hands-on experience designing, implementing and managing network components including switches, routers, firewalls, and cryptographic devices Experience with Cyber-defense or information assurance, including experience with DISA mandated security tools to include Assured Compliance Assessment Solution (ACAS), Host Based Security System (HBSS), analyze results and create reports Experience with Network Operations in a network operations center or other 24x7x365 IT Operations environment Knowledge of IT Network Operations and connectivity devices that inter-relate with Public Key Infrastructure authentication and Information Security practices Knowledge of Cybersecurity principles and how to execute system/network security analysis Knowledge of Tier III Information Assurance practices, IT security governance, security administration, project management, logistics, and Cybersecurity compliance requirements Quality Assurance/Quality Control Inspection process knowledge Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $75,000 - 97,000 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

Low voltage small business in Hudson Wisconsin is seeking to hire entry level technicians to be trained to perform Audio/ Video wiring, and installation of electronics. Required to have: • General knowledge of electronics and a positive attitude, • Willingness to work outside the office • Motivation to learn trade, • Ability to work with a team, reliability, and integrity.