OBJECTIVE: As a Customer Service Support Specialist, you will be responsible for providing top-quality support to our customers and the customer service team. ESSENTIAL RESPONSIBILITIES: · Providing customer service team support via telephone or email · Responding to customer questions · Resolving customer complaints · Preparing documents and reports · Updating customer database · Improving overall customer satisfaction · Ensuring appropriate actions are taken to resolve customers problems or concerns · Maintaining customer accounts and records of customer interactions with details of inquiries, complaints, or comments · Utilizing knowledge of products, services, or other assigned areas of expertise to answer inquiries or to forward to the appropriate staff · Performing other related duties as assigned MINIMUM QUALIFICATIONS/EXPERIENCE: · High school diploma or equivalent · 2+ years of customer service experience · Excellent communications skills, both oral and written · Service-oriented and able to resolve customer inquiries · Proficient computer skills with Microsoft Office, especially Excel. · CRM experience, NetSuite preferred WORKING CONDITIONS · Typical office environment · Ability to work sitting down, some walking up and down stairs from first to second floor