IT Support Technician Needed (napa county)

As a Product Support Specialist, you’ll serve as a key escalation point for both technical and product-related client queries, delivering second-line support across phone, email, and internal portals. You'll troubleshoot complex software issues, collaborate closely with engineering, QA, and DevOps teams, and contribute directly to testing and validating new product releases to ensure quality and performance.    In this client-facing role, you'll also consult on workflow improvements, assist with automation scripting to enhance support efficiency, and mentor junior team members. By documenting recurring issues and capturing detailed feedback, you'll help influence product development while promoting best practices and delivering an exceptional support experience for users of our legal technology solutions.  What you'll be doing Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions.  Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes.  Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity.  Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency.  Document and escalate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams.  Support testing and validation of new product features, patches, and releases prior to deployment.  Mentor and support junior team members by sharing knowledge, best practices, and technical expertise.  Promote best practices and drive client engagement through proactive outreach, training, and solution optimization.  Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.  Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation.  Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements.  Assist in delivering product training sessions and client demonstrations as needed.  Ensure a high standard of professionalism and customer satisfaction in all support engagements.  Requirements What we're looking for in you 2+ years of experience in product support, technical support, or a similar role, ideally within the legal tech, SaaS, or enterprise software environment.  Strong troubleshooting skills with a proven ability to diagnose complex software issues, including escalated medium-to-high priority tickets.  Familiarity with databases, SQL queries, and APIs; able to analyze data-related problems and assist in workflow automation.  Basic scripting knowledge (e.g., Python, Bash) and experience supporting automation or data tools is a strong plus.  Proficient in the use of helpdesk and ticketing systems such as Zendesk, Jira, or ServiceNow.  Comfortable supporting users via email, phone, and video calls, including desktop-based troubleshooting and local server requests.  Hands-on experience with service deployment tasks (e.g., Relativity) and local server troubleshooting (e.g., syncs, restarts).  Ability to test new product features, patches, and releases in coordination with QA and development teams.  Excellent communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences.  Experience working cross-functionally and managing multiple priorities in a fast-paced, client-facing environment.  Demonstrated initiative in mentoring, documentation, and improving team-wide support processes.  Passion for legal technology and a commitment to delivering high-quality client support.  Preferred Certifications: AWS Cloud Practitioner, ITIL Certification (Practitioner – Incident Management).  Benefits Working at Opus 2 Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with 49 out of 50 of the world’s largest law firms are using Opus 2. Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive: 401k contribution. 21 days annual holidays and flexible working. Loyalty share program Healthcare, Dental plan and Vision insurance. Life, short-term, and long-term disability insurance. Calm app and mindfulness sessions. A day of leave to volunteer for charity work

Entry-level service technician to perform laboratory equipment service after training. Basic tasks will include lab equipment testing, repairing and service. Applicants shall also be able to work on factory routine operation jobs (such as packing, shipping & receiving, etc.) if necessary. Perform service work through training. May inspect product for quality and compliance of specifications. Test products before shipping. Service support after sales. Be obligated to do teamwork for factory routine work. High school diploma or higher Work location: Hopkinton, MA Monday to Friday, 8am to 5pm (1 hour for lunch)

Who We Are  TetraScience is the Scientific Data and AI Cloud company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next gen lab data management solutions, scientific use cases, and AI-enabled outcomes.  TetraScience is the category leader in this vital new market, generating more revenue than all other companies in the aggregate. In the last year alone, the world’s dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships: Latest News and Announcements | TetraScience Newsroom In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in better understanding whether TetraScience is the right fit for you from a values and ethos perspective.  It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents each day.  What You Will Do Providing a strategic technical partnership with Customers, you will bridge the gap between the business objectives and technical execution. You will be the primary technical leader for scientific end-users to design, architect, and deliver highly impactful solutions to pharmaceutical and biotech customers. You will work to understand scientists' and R&D IT analysts' needs, analyze their data environment, assist in the design and implementation of our solutions and enable customers to achieve faster ROI, reduced risk, smoother scaling, accelerated product adoption and ensure the long-term success of projects. Key Responsibilities Primary technical point of contact across strategic accounts  Lifecycle engagement & adoption acceleration from presales to delivery  Technical health & risk management Strategic planning and stakeholder management across sales, product management and engineering teams  Sales enablement & growth support Deep and wide technical and science senior relationships  Strategic Technical Partnership Deeply understand Customer scientific data and AI architecture & goals Provide proactive, prescriptive technical guidance Act as a trusted advisor aligned to Customer outcomes Lifecycle Engagement & Risk Management Drive adoption & success plan execution Conduct regular technical reviews Identify risks & recommend optimizations Sales Support & Escalation Management Lead technical strategy for expansions Support POCs & co-innovation Manage resolution for escalated issues Value Delivered to Customers Accelerate time to value Improve stability & uptime Strategic roadmap alignment Prioritized support & faster resolutions Higher ROI through continuous optimization Commercial Acumen & Sales Enablement Support growth through hands on sessions and enablement presentations Showcase tailored demonstrations to prospects, to both small and large audiences Solution Mapping: Map business requirements to technical solutions. ROI Calculation: Determine potential return on investment for proposed solutions. Relationship Building: Cultivate relationships with clients, sales teams, and technical teams. Working with the science and technology Partners such as Databricks and Google Negotiation Skills: Collaborate with clients and sales teams to reach beneficial agreements. Technical Account Leadership  Product Knowledge: Develop a deep understanding of the company's product or service offerings. Demo Development: Design and showcase tailored demonstrations to prospects. Proposal Writing: Contribute to RFPs/RFIs with detailed technical specifications and solutions Project Management Timeline Management: Ensure projects are kept on track and within scope. Stakeholder Management: Coordinate with various stakeholders to ensure the smooth flow of presales activities. Requirements What You Have Done Scientific background academic and/or 5+ years professional experience in Life Sciences Senior Technical Architecture experience 5+ years  Commercial tech sales support   R&D IT OR Data & Informatics  Data Modeling: Understand logical, physical, and conceptual data models. Database Systems: Proficiency in cloud RDBMS (like Snowflake) and NoSQL databases (like Redshift and Databricks). Big Data Technologies: Familiarity with tools like Spark, and data warehousing solutions. Cloud Platforms: Experience with cloud providers mainly AWS especially their data services, but also Azure, Google Cloud,  Data Governance and Quality: Understanding of data lineage, metadata management, and data quality processes and tools. Analytics and BI Tools: Familiarity with tools such as Tableau, Power BI, QlikView, and their backend requirements. Benefits 100% employer-paid benefits for all eligible employees and immediate family members Unlimited paid time off (PTO) 401K Flexible working arrangements- remote work Company paid Life Insurance, LTD/STD A culture of continuous improvement where you can grow your career and get coaching We are not currently providing visa sponsorship for this position

IT Technician at High-Growth IT Startup Cascade is a rapidly-growing MSP (managed service provider), offering tech services in the Bay Area, Los Angeles, and beyond. We provide a world-class service to high-end clients in the Financial Services industry. About the role: We're looking for a new team member who can use their technical and customer service skills to impress our client’s most critical users, learn and advance quickly, be hyper reliable & responsible, and play a key role in our company's growth. This opening is for a technician who is comfortable working on-site with VIP users in the Bay Area and remotely assisting these same VIPs during their travel. We’re looking to provide an above market compensation package for the highest level of customer service, reliability, and flexibility, so only candidates who are highly confident of their ability to provide white-glove service should apply. We are looking for someone with: Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution. Demonstrable experience supporting Mac OS workstations. (PC experience is a plus) A passion for developing hard and soft skills and career advancement. Ownership and leadership character traits. Ticketing system organization and upkeep experience. The ability to be receptive and action-oriented in response to constructive feedback. A calm and focused demeanor in high-pressure situations. Strong professional and technical communication skills (both written and verbal). At least 7 years of help desk experience with evidence of growth At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues). Experience with Jamf Pro or other MDM platforms. Optional experience supporting audio/video systems (Creston, Savant, etc.) Basic understanding of bash and/or Power-shell scripting is a plus. Some responsibilities include: Working directly with our VIP clients to tackle a diverse and unpredictable range of challenges. Providing technical support by phone, email, chat, and (as needed) in person. Working on state of the art, high-end, cutting-edge, technical improvement projects for client VIPs. Being available, flexible, and on-call to client VIPs with regular after-hours and/or weekend work. Being able to work with a team to solve difficult problems. Creating and maintaining technical documentation. Compensation, benefits, and perks: Above-market base salary for excellent technical and communication skills. 95% coverage for medical/dental/vision premiums and more. 401k with employer match. $125 monthly technology reimbursement. $150 monthly meal stipend. $100 healthy living expense program. Generous reimbursement and bonuses for learning and training, including technical certifications. Flexible working hours. Regular work from home. Generous PTO, sick and family leave policies. At Cascade, we have committed ourselves to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply. Please apply online with Cascade Technology Services, LLC at: https://cascade-technology-services-llc.rippling-ats.com/job/933094/it-technician-at-high-growth-it-startup-in-sf-area?s=cl

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning and AI. Our business value and leadership have been recognized by various market research firms, including Forrester and Gartner. We are looking for someone with a good blend of business consulting skills and data analytics background. If you are passionate about working on unstructured business problems that can be solved using data, we would like to talk to you. Responsibilities: Work with clients to understand, translate, and prioritize vision and high-level needs into a roadmap. Assess the client value and business relevance of addressing the needs or problems of the industry. Work with the Product Owners and the other Product Managers to gather internal and external business needs and customer and user pain points and prioritize them according to the company’s product strategy. Lead product teams, both onsite and offshore, in designing & developing new products, enhancing existing data products at their core, and designing them to make them scalable to other markets with minimal effort. Participate in discussions with team members to select and apply relevant analytic techniques and create actionable business insights. Ensure alignment of the product with the value levers through effective design and implementation. Requirements 8-12 years of professional work experience with at least 5 years in data & analytics. Experience working with CPG – Retail domain. Experience working with the global team and offshore delivery teams. Bachelor's degree. Ability to engage with executive/VP-level stakeholders from the client’s team to translate business problems into high-level analytics solution approach. Ability to understand the business context by discussing existing data models with senior client leaders and deriving useful business insights. Ability to work cross-functionally to develop innovative solutions using advanced analytics. Prior experience in synthesizing and packaging complex analyses and delivering results to non-technical audiences, including senior leadership teams. Excellent written and verbal communication skills, including developing and delivering a presentation. Familiarity with agile development methodology. Strong project management and team management skills and ability to work with global teams. Skills Required Prior experience in requirements gathering, roadmap/strategy development, and risk management further. Ability to break down a project into business analysis, data science, and engineering tasks. Consistent record of working cross-functionally to develop innovative solutions using advanced analytics. Excellent written and verbal communication skills, including developing and delivering a presentation. Utilizing appropriate quality checks to ensure the results are sound. Benefits Significant career development opportunities exist as the company grows. The position offers a unique opportunity to be part of a small, fast-growing, challenging and entrepreneurial environment, with a high degree of individual responsibility.

Looking for, Audio Visual Technicians Full / part time, also a shop [person to help , entry level is fine in Farmington hills area ALSO Working in other areas around the state Must be Professional in appearance, On time, reliable and be able to professionally interact with clients. Experienced In the A-V Field, Good with power point, Video and Audio, Wireless Microphone's, EQs, Compressor, Interfaces, Effects Processors, Audio Boards, analog and digital. Set up and operate live events. Also Video , Laptops, Lcd Projectors, Video processors, with 4 k Camera's Distribution amps etc/ led / conventional Lighting, Dimmers , Basic event set up , and operation of AV equipment , Installation Experience . Must also, have knowledge of other AV Gear. WEB Design help also, is a plus Flexible hours are possible, throughout the week. Evenings and some weekends may be sometimes being required. other than Farmington Hills, Oakland county work areas may include, Lansing, Ann Arbor, Flint, and other area's. must have good driver license and reliable transportation. different rates, per person per job requirements. Entry level Shop person & driving $15.00 Mid level Tech person to $17. Senior level $18. up to $20. Install rate is $20. to $25. on some special jobs depends on technical experience / job requirements