IT Technician at High-Growth IT Startup in SF Area (San Francisco, CA)

Lone Star Legal Aid (LSLA) seeks one Technical Support Analyst - Information Technology Department (job# HOU 006-2024) for its Houston Branch Office. LSLA is a 501 (c) (3) non-profit law firm and its mission is to protect and advance the civil rights of low-income Texans by providing advocacy, legal representation, and community education that ensure equal access to justice. Summary of Responsibilities: This person will provide technological support assistance to employees and other duties as assigned by the IT department. Some overnight travel may be occasionally required. Duties include: diagnose and resolve basic hardware and software issues; provide helpdesk support via ticket system; assist in setting up and troubleshooting basic LAN and Wi-Fi networks; apply patches and updates as needed; document technical issues and solutions, and liaise with higher-level technicians for advanced troubleshooting; perform routine system checks, manage IT inventory, and monitor software and hardware updates; work collaboratively with IT staff and coordinate with external vendors for repairs and warranties; ensure adherence to company IT policies and procedures. Requirements Minimum Education and Experience: • Associate degree in Computer Science, Information Systems, or related field. • 2+ years of experience in IT support, preferably in a professional services environment. Minimum Skills and Abilities: • Strong understanding of Windows operating systems, Microsoft Office Suite, and networking. • Familiarity with legal-specific software is a plus. • Excellent troubleshooting skills. • Strong communication and interpersonal skills. • Ability to work independently and as part of a team. • Able to lift 60 lbs. • Manage multiple projects simultaneously. • Some travel required within Texas to other branch offices. • Must be able to work in a fast-paced environment. • Ability to maintain confidential information according to LSLA policies. Location: Houston Branch Office Benefits Medical Benefits Paid Leave Lone Star Legal Aid is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or veteran status.

CourtSmart, designs and installs advanced, audio/ video recording and presentation systems to courtrooms throughout the State of New Jersey and around the USA. Our technology uses AI in our courtroom solutions. We are looking for A/V professionals based out of our HQ in MA with vision and ambition to join our team and help us expand our reach in the courtroom digital recording market. Job Description: We are seeking full-time, on-premises, experienced Audio-Visual Support Technicians capable of working both independently and as part of a team. This is NOT a remote position but is a full-time position to install and support our government’s installations. Travel is required to locations within the US, and internationally from time-to-time. CourtSmart is a successful employee-owned business. CourtSmart is an ESOP company that is a qualified ownership and retirement opportunity for our employees. Job Responsibilities Include: • Primary job function is to provide remote support for installed AV installations. Previous experience in supporting AV installations is essential. This is NOT an entry level position. • Responsibilities will also include design, install and maintain multi-component hardware and software A/V systems including: digital recording systems, presentation systems, PA systems, AI real-time courtroom displays, multi-camera switching systems, video conferencing systems, etc. • Travel to sites for scheduled installations, site-visits, and support issues will be required. • Research, test and evaluate new A/V products (controls, DSPs, microphones, cameras, presentation systems) • Design and produce quotations for management approval to satisfy customer requests. Skills Required: • Understanding of A/V signal-flow and the ability to design, troubleshoot, and fine tune programing for DSPs and control systems • Basic knowledge of Crestron control system programming is a big plus. • Implementing and integrating video conferencing systems • Perform rack-builds on-site and in-house with cable management to industry standards • Ability to terminate standard A/V cables and wiring such as: XLR, ¼-Inch, BNC, and CAT5e/6, db9 pin serial, etc. • General knowledge in interacting with networks • Experience in remote AV support • Experience and DANTE certification a big plus We offer an excellent compensation/ benefit package including an ESOP retirement plan. Our company offers an exciting future for qualified candidates who will help us in our planned growth. This position requires the ability to pass background criminal checks through local and federal agencies as needed. Must be able to obtain a valid passport. **If qualified, please respond with the "reply" button in the upper left corner and attach your resume** CourtSmart Digital Systems is an equal opportunity employer headquartered in MA.

As a Product Support Specialist, you’ll serve as a key escalation point for both technical and product-related client queries, delivering second-line support across phone, email, and internal portals. You'll troubleshoot complex software issues, collaborate closely with engineering, QA, and DevOps teams, and contribute directly to testing and validating new product releases to ensure quality and performance.    In this client-facing role, you'll also consult on workflow improvements, assist with automation scripting to enhance support efficiency, and mentor junior team members. By documenting recurring issues and capturing detailed feedback, you'll help influence product development while promoting best practices and delivering an exceptional support experience for users of our legal technology solutions.  What you'll be doing Provide first and second-line technical support and product guidance via phone, email, and internal support portals to users of our legal technology solutions.  Investigate and resolve escalated software issues, collaborating with QA, DevOps, and Engineering teams to ensure timely and effective fixes.  Assist in developing automation tools and scripts (e.g., Python, Bash) to streamline support tasks and improve data integrity.  Work directly with clients to understand their workflows and deliver tailored technical solutions that enhance product adoption and efficiency.  Document and escalate bugs, feature requests, and client feedback with clear, actionable reporting to the appropriate internal teams.  Support testing and validation of new product features, patches, and releases prior to deployment.  Mentor and support junior team members by sharing knowledge, best practices, and technical expertise.  Promote best practices and drive client engagement through proactive outreach, training, and solution optimization.  Maintain accurate records of support interactions in the helpdesk or incident tracking system, ensuring thorough follow-up and resolution.  Create and maintain user-friendly support materials including how-to guides, FAQs, and internal documentation.  Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements.  Assist in delivering product training sessions and client demonstrations as needed.  Ensure a high standard of professionalism and customer satisfaction in all support engagements.  Requirements What we're looking for in you 2+ years of experience in product support, technical support, or a similar role, ideally within the legal tech, SaaS, or enterprise software environment.  Strong troubleshooting skills with a proven ability to diagnose complex software issues, including escalated medium-to-high priority tickets.  Familiarity with databases, SQL queries, and APIs; able to analyze data-related problems and assist in workflow automation.  Basic scripting knowledge (e.g., Python, Bash) and experience supporting automation or data tools is a strong plus.  Proficient in the use of helpdesk and ticketing systems such as Zendesk, Jira, or ServiceNow.  Comfortable supporting users via email, phone, and video calls, including desktop-based troubleshooting and local server requests.  Hands-on experience with service deployment tasks (e.g., Relativity) and local server troubleshooting (e.g., syncs, restarts).  Ability to test new product features, patches, and releases in coordination with QA and development teams.  Excellent communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences.  Experience working cross-functionally and managing multiple priorities in a fast-paced, client-facing environment.  Demonstrated initiative in mentoring, documentation, and improving team-wide support processes.  Passion for legal technology and a commitment to delivering high-quality client support.  Preferred Certifications: AWS Cloud Practitioner, ITIL Certification (Practitioner – Incident Management).  Benefits Working at Opus 2 Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with 49 out of 50 of the world’s largest law firms are using Opus 2. Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive: 401k contribution. 21 days annual holidays and flexible working. Loyalty share program Healthcare, Dental plan and Vision insurance. Life, short-term, and long-term disability insurance. Calm app and mindfulness sessions. A day of leave to volunteer for charity work

Entry-level service technician to perform laboratory equipment service after training. Basic tasks will include lab equipment testing, repairing and service. Applicants shall also be able to work on factory routine operation jobs (such as packing, shipping & receiving, etc.) if necessary. Perform service work through training. May inspect product for quality and compliance of specifications. Test products before shipping. Service support after sales. Be obligated to do teamwork for factory routine work. High school diploma or higher Work location: Hopkinton, MA Monday to Friday, 8am to 5pm (1 hour for lunch)

This position is posted by Jobgether on behalf of SandboxAQ. We are currently looking for a Head of Data Science/ML – AQMed in Palo Alto, CA. This leadership role offers the opportunity to shape the future of medical diagnostics by spearheading AI-powered innovations that directly impact patient outcomes. As the Head of Data Science/ML, you will lead the development of user-centric, scalable data products derived from proprietary sensing technologies. You'll work cross-functionally with Product and Engineering to drive strategic initiatives and bring transformative medical tools to market. This is a hands-on leadership position for a results-driven professional with a passion for healthcare innovation and real-world impact. Accountabilities: Collaborate with Product and Engineering to define and execute the data product vision and roadmap, incorporating ML capabilities where beneficial. Lead the Data Science/ML team in designing, developing, and scaling data products that convert clinical signals into actionable insights. Translate user needs, clinical feedback, and business objectives into clear technical requirements and prototypes through iterative development. Establish and track OKRs for the DS/ML function, ensuring timely delivery, scalability, and performance of solutions in production environments. Balance fast-paced execution with high standards in research, keeping up with cutting-edge ML techniques and their real-world applicability. Serve as a key representative of the organization to clinical, regulatory, and industry partners; elevate the team’s profile through publications, conferences, and external collaborations. Mentor and grow a high-performing, multidisciplinary data science team while fostering a culture of innovation and collaboration. Requirements 10+ years of experience in engineering and product leadership roles, including hands-on development and managing technical teams. Advanced degree (MS/PhD) in engineering, computer science, AI/ML, mathematics, or a related field. Proven success delivering AI-driven medical software or data products from concept to commercialization (stages 0-4+). Strong ability to communicate technical strategies and outcomes at the executive level and across cross-functional teams. Demonstrated success in leading multidisciplinary teams with a user-first approach, balancing clinical needs, business goals, and technical feasibility. Action-oriented mindset, capable of driving innovation while navigating time-sensitive product development cycles. Willingness and ability to work onsite at the Palo Alto office at least 50% of the time. Nice to Have: Experience in cardiovascular devices or deep knowledge of cardiac electrophysiology. Familiarity with regulatory and quality standards in medical device development. Benefits Competitive base salary between $204,000 – $286,000 annually, based on experience and qualifications. Annual discretionary bonuses and potential equity options. Comprehensive health coverage (medical, dental, vision). Paid time off including summer/winter breaks and generous leave policies. 401(k) plans and financial wellness resources. Fertility and family planning benefits. Opportunities for continuous learning and professional development. A collaborative, inclusive, and mission-driven culture at the forefront of AI and healthcare innovation. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.   The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.   Thank you for your interest! #LI-CL1

We are looking for a hands-on, reliable Field Technician to support our growing portfolio of POS clients across Massachusetts and surrounding areas. You will be responsible for on-site installations, troubleshooting, menu programming, and networking support for restaurant and retail environments. Ideal candidates have prior experience with point of sale systems (preferably SkyTab), are familiar with low-voltage wiring and networking basics, and can work flexible hours—including emergency on-call support when needed and are OK traveling to different sites with a days notice. Responsibilities: Install and configure POS systems, terminals, kitchen display systems, access points, and related peripherals Program and update menus (on-site and remotely) based on client-provided specs Provide remote and on-site troubleshooting for POS software, hardware, and network issues Terminate RJ45 ends and run Cat5e/Cat6 cabling cleanly through commercial spaces Mount and install access points, routers, switches, and network equipment Conduct pre-installation site surveys and post-install quality checks Travel to multiple client locations across MA and occasionally other New England areas Maintain clear communication with team and merchants before, during, and after each deployment Be available for emergency support requests outside normal hours, including evenings and weekends (as needed) Requirements: Minimum 3 years of hands-on experience with POS systems, IT support, or network installation Familiarity with POS products is strongly preferred Proficiency in basic networking concepts: static IPs, DHCP, port forwarding, SSIDs Ability to identify and resolve technical issues independently Skilled in crimping and testing RJ45 Ethernet cables Experience with mounting and positioning wireless access points Strong attention to detail and organizational skills Excellent customer service and communication abilities Reliable transportation and valid driver’s license (mileage reimbursed) Must be able to lift up to 40 lbs and work in commercial kitchens and retail spaces Additional Info: This role requires flexibility in hours and a willingness to be on call During non-installation windows, technician will assist with remote support, menu configurations, and back-end POS setup Tools and materials provided as needed To Apply: Email your resume and a brief paragraph about your experience with POS systems or IT/networking. Highlight any similar experience, or tell us about a time you solved a tricky install or support issue.