Looking for a Job? Community Associate Position Available! (West Valley)

The Community Associate (CA) plays a key role in delivering on the customer service expectations for our clients, prospects, and vendors. In conjunction with the rest of the center team, the CA ensures the customer experience is exceptional throughout the entire business center. The CA becomes a critical player in delivering the exceptional service. "Exceptional" serves as the cornerstone of IWGs' philosophy of consistently delivering a superior customer experience. Ultimately, the actions and service provided by the CA, are the catalyst for providing customers with a reason to come to IWG and the reasons to stay with IWG. Reports to: City Manager Key Responsibilities: Act as one of two first points of contact for all clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression. Become an extension of our clients by assisting in the following areas: delivering mail, answering the phones, sending their packages, ordering their office supplies, preparing their meeting rooms, and ensuring that they are able to concentrate on their work while we manage their office needs. Serve as a primary resource in assisting clients within the center; whether showing a client to a meeting room, preparing their new office for move-in, troubleshooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage, or assisting with copies/administrative tasks. Provide that "exceptional" factor to our clients by taking pride in continually assisting in keeping the center "show ready" by helping to ensure the business lounge/cafe, conference rooms, show offices and common areas are spotless and prepared for our next guests at all times. Take the lead on preparing and posting the daily Craigslist posting. Ensure that all daily service charges are captured and entered into the billing system. Serve as a resource for clients seeking information, assistance, or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner. Demonstrate a true passion for customer service by proactively seeking ways to surprise and delight our clients and guests, always going above and beyond. Contribute to the overall revenue of the center by identifying opportunities and actively upselling/cross selling IWG products and services. Provide the image and service representative of a 5-star business center through smiling, professionally greeting clients, communicating clearly and effectively, taking pride in the center appearance, and enjoying a professional business environment. Additional duties as assigned. Key Position Requirements: At least 1 year of prior work experience in a customer service industry or 6 months prior experience with IWG Solid organizational skills, including the ability to prioritize and multi-task Needs to be flexible to work at different centers throughout the selected market Experience and confidence with Word, Excel, PowerPoint and Outlook Ability to communicate effectively and professionally Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations Ability to operate basic office equipment High School Diploma or equivalent 18+ Years of Age, legally eligible to work in the Country *** Please Apply Here: https://jobs.iwgplc.com/jobs/part-time-community-associate-west-valley-united-states ***