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Seeking a Full-Time, Bilingual (SP/Eng) Assistant Property Manager (san jose east)
168 Laumer Ave, San Jose, CA 95127, USA
We are a Property Management Company that has been in business for over thirty plus years looking to hire a full-time, Assistant Property Manager for a ~160 unit multi-family apartment portfolio located in San Jose, CA with predominantly Spanish speaking residents. As such, in order to properly serve the residents, candidates MUST be bilingual in Spanish and English: fluent in reading, writing, and speaking both languages. While direct experience in the field is preferred and would be helpful to the success of a candidate's application, it is not strictly required for an otherwise exceptionally qualified candidate. (see qualifications below.)
The Assistant Property Manager works in the on-site, main office under the direction of the Property Manager and assists the Property Manager with all the basic tasks associated with operating and managing the apartments and properties of the portfolio, which are further detailed below.
Position Overview:
As Assistant Property Manager, you directly assist the Property Manager who is the team leader and main point of contact for residents, prospective residents, the resident managers, the on-site maintenance team, and any other property-related vendors. You are charged with directly assisting the Property Manager to make sure that all said parties are organized and focused on effectively and efficiently meeting the primary goals of resident satisfaction, safety, and security along with resident conformity with the rules and regulations of their apartment communities, while also maintaining the value of the properties by ensuring the safety, security, and good repair of all units and buildings.
Your main focus is to strive for high, continued occupancy of the property units by keeping current residents satisfied by engaging with them on a daily basis and by facilitating the efficient and satisfactory resolution of any repair or maintenance issues they may have with their units in conjunction with the on-site maintenance team as well as any issues between residents and between management and under-performing residents. However, you will also assist in effectively marketing the properties to prospective tenants to fill any units which are vacant. As the Assistant Manager of an apartment portfolio which is constantly nearly full/rented out with the exception of a few vacancies per month, you will primarily be dealing with current residents, maintenance staff, and outside vendors, but will also greet callers, tour prospective residents, and facilitate new lease agreements.
Qualifications:
Minimum, one year of prior, similar experience in property management or customer service
High School diploma or equivalent
Read, write, and speak clearly, correctly, and professionally in both Spanish and English
Great communication and people skills, with a collaborative, customer-oriented mindset
Computer literate in all basic computer use and communications, either Microsoft or Apple, including Microsoft Word and Excel and/or Google Docs and Sheets; knowledge of Entrata Property Management System is helpful but not required
Organized, detail-oriented, self-motivated, friendly, and energetic with leadership qualities and professional demeanor for a business casual setting
Must have a valid California Driver's license and state required insurance: though no significant driving is expected as a part of your daily work, occasionally some driving is necessary.
Must be a quick learner and able to thrive in a dynamic environment...we will train you in everything else and provide professional development opportunities
Join our team and apply today!
Qualified candidates please submit your resume and salary requirements in your response. All candidates will be subject to standard credit, criminal, and background checks.
Equal Employment and Equal Housing Opportunity Employer
DETAILED JOB DESCRIPTION:
Current Resident Relations:
Provide excellent customer service to current residents
Handle resident relations, complaints, and issues promptly
Enforce house rules and regulations fairly and impartially
Collect and scan rents
Document any important interactions or incidents
Conduct monthly unit inspections on all occupied units on a rotating basis
Perform all move-outs for all departing residents
Management of the Maintenance and Repair of all Units and the Buildings:
Create, track and monitor resident work-order requests and property repairs and maintenance by working in coordination with the on-site maintenance team and outside vendors to ensure prompt, efficient resolution of all repair and maintenance issues in the apartment community.
Facilitate the timely and prioritized completion of work orders and tenant satisfaction with the work through direct follow-up.
Coordinate all vacant unit turnover work with the on-site maintenance team in accordance with anticipated move-in dates and by priority in relation to all ongoing maintenance and repair matters of the occupied units and the buildings.
Future Residents and Available Unit Marketing:
Market available apartments to all prospective residents who call or visit
Tour prospective residents and secure applications
Process and complete applications
Ensure the accuracy and completion of all lease packages
Adhere to all fair housing laws
Perform all move-ins for all new residents
General Office:
Answer phones, texts, e-mails promptly
Process invoices and credit receipts as needed
Communicate professionally, proactively, and effectively with residents, staff, outside vendors, and all other parties visiting the community to achieve goals and positive outcomes
Maintain all resident accounts and files in the computerized property management system and other computer systems.
Maintain office security and resident privacy
Negotiable Salary
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