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Virtual Property Manager

$20/hour

Spartan Investment Group

Macon, GA, USA

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FreeUp Storage is a premier self-storage provider committed to delivering exceptional customer service and innovative solutions. We leverage cutting-edge technology to streamline storage operations and provide a seamless experience for both customers and staff. The Virtual Property Manager plays a critical role in ensuring the seamless operation, security, and profitability of our self-storage facilities. This position will be in Macon, GA. By leveraging industry-leading technology, they will provide exceptional customer service, optimize occupancy, and maintain high operational standards, all while working remotely. Requirements Objectives and Responsibilities: Customer Service & Sales o Assist customers with unit rentals, lease agreements, payments, and account management via Swivl and StoreEase. o Respond to all customer inquiries within 24 hours and resolve concerns professionally. o Maintain a 4.5+ star rating on Google Reviews through excellent service, with 80% of rentals leaving a review. o Implement sales strategies to maintain 90%+ occupancy and meet/exceed Protection Plan sales goals. o Ensure at least 80% enrollment in Auto-Pay to optimize collections. Facility Management o Use StoreEase’s Virtual Management Operating System (VMOS) to monitor and manage remote facility operations. o Track access logs and surveillance systems to ensure security compliance. o Oversee maintenance requests, ensuring acknowledgment within 24 hours and resolution within 72 hours. o Conduct virtual property audits, maintaining compliance with company standards. Administrative & Operational Efficiency o Process rental agreements, payments, and tenant accounts using StorEDGE with 100% accuracy. o Maintain detailed facility records and generate operational reports as needed. Competencies: Customer-Centric Mindset – Delivers excellent service, quickly resolves issues, and ensures high customer satisfaction and retention. Technology Proficiency – Expertly navigates StorEDGE, StoreEase, and VMOS to manage operations, security, and tenant accounts remotely. Problem-Solving & Decision-Making – Quickly assesses situations, resolves issues independently, and makes data-driven decisions to optimize operations. Operational & Sales Acumen – Drives occupancy, revenue, and Protection Plan sales while maintaining Auto-Pay enrollment and pricing strategies. Attention to Detail & Compliance – Maintains accurate records, conducts virtual property audits, and ensures all facilities meet company standards. Qualifications: Previous experience in self-storage management, property management, or a related field. Proficiency in using StorEDGE, StoreEase, and VMOS. Strong communication and problem-solving skills with a customer-first approach. Ability to work independently and make sound operational decisions. High school diploma or equivalent (college education in business, real estate, or a related field is a plus). Benefits Competitive Full Time Hourly Rate: $20-$22 per hour. Bonus opportunities. Comprehensive benefits including 401k with company matching. Company paid health, vision, dental, short-term disability, and life insurance. Paid time off.

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Location
Macon, GA, USA
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workable

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