Logistics Coordinator (EM6930)

  Position Summary: Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing. As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.   We are looking for Logistics Coordinator who will be responsible for managing and overseeing the shipment and delivery processes of departing containers from W/C port or rail ramp, ensuring timely and accurate operations. To learn more about Samsung SDS America, Inc. please visit https://www.samsungsds.com/en/logistics/logistics.html    Key Responsibilities: Manage the drayage process from receiving Arrival Notices and ISF information to creating and sending delivery work orders. Build and maintain relationships with drayage carriers, ensuring clear and urgent communication during emergencies. Source backup drayage carriers to prevent service disruptions due to capacity shortages. Coordinate and share daily container delivery schedules with drayage carriers. Track and monitor logistics service providers (LSPs), including drayage carriers, rail companies, and rail terminals. Improve customer service goals by ensuring on-time deliveries, managing product lead times, and responding to quote requests efficiently. Resolve urgent logistics issues such as pre-pulls by identifying the best solutions in real time. Analyze and report weekly KPIs for drayage deliveries, identifying areas for improvement. Generate and share delivery status reports with upper management and customers. Develop simple tracking tools for regular shipment monitoring and provide updates to key stakeholders. Analyze logistics data to identify bottlenecks and collaborate with relevant teams to resolve issues. Perform ad-hoc reporting and additional tasks as needed. Requirements Bachelor’s Degree preferred, High School Diploma required 4+ years of freight forwarding operation or transportation/logistics related experience required Strong understanding of international transportation, ocean shipping, and freight forwarding industry Experience in establishing a transport plan that can optimize loading rate, transport time and logistics cost TMS and WMS system experience preferred Proficient with Outlook, PowerPoint, Word, Excel with v-lookups and pivot tables Ability to quickly grasp situations to make decisions to ensure problems are resolved and corrected Ability to build trustworthy relationships with vendors/customers, and experience with vendor management Ability to prioritize, ability to shift one’s focus to urgent issues while not falling behind on other duties Excellent problem-solving skills Excellent presentation, communication, and organizational skills including effective written and verbal communications skills to communicate with various levels of the organization Ability to travel up to 10% in U.S. Required to work onsite Santa Ana, CA Benefits Samsung SDSA offers a comprehensive suite of programs to support our employees: Top-notch medical, dental, vision and prescription coverage Wellness program Parental leave 401K match and savings plan Flexible spending accounts Life insurance Paid Holidays Paid Time off Additional benefits Samsung SDS America will support your professional development and growth in your future career.   Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. The base pay range for this role is between $28.00 ~ $38.00 per hour, and your base pay will depend on your skills, education, qualifications, experience, and location. Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.