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Client Relationship Manager - Seattle

$85,000-100,000/year

FusionTek

Kirkland, WA, USA

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FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We are a close-knit team dedicated to IT infrastructure management for small to mid-sized businesses since 2007. We are currently experiencing substantial growth and are looking for exceptional candidates who resonate with our four core values: Teamwork: We are dedicated to achieving common goals collaboratively. Growth Mindset: We emphasize continuous improvement for our coworkers, clients, and the organization. Integrity: We conduct our business with transparency and always prioritize our clients. Ownership: We ensure follow-through on our commitments and take responsibility for our outcomes. We are seeking a passionate Client Relationship Manager to join our vibrant team. In this role, you will oversee the overall client experience for the accounts assigned to you. You will be responsible for understanding, managing, and monitoring all technical configurations within the client's organization. Furthermore, you will act as the client advocate, possessing critical insights about our customers' employees, processes, and technologies. You will also serve as the main escalation point for service delivery and client communication concerns. As a CRM, you will collaborate with sales and leadership teams to strategize for growth and explore avenues for expanding FusionTek's business across your accounts. Your contributions will significantly impact FusionTek, our CRM team, and our client relationships. This position is primarily remote, with occasional travel required for key client meetings and events. Candidates should maintain a distraction-free workspace and have reliable high-speed internet access. This opportunity is limited to candidates located in the greater Seattle area. Key Responsibilities: Foster a strong client relationship, aiming to turn every client into an advocate of FusionTek and its offerings. Strengthen customer loyalty by encouraging the renewal of all services. Drive growth within customer accounts by promoting service expansion. Ensure comprehensive documentation and configurations to prevent recurring issues. Mitigate risks associated with monthly recurring revenue from at-risk clients. Expected Outcomes: Achieve a 95% year-over-year retention rate for Monthly Recurring Revenue (MRR). Ensure team members complete at least 95% of the designated monthly sales activities. Secure a minimum of 50% of clients agreeing to act as references. Maintain a revenue churn rate of less than 10% of MRR. Ensure all devices and users are logged against the appropriate service entitlements. Align management and reporting with EOS procedures for enhanced team coherence. Support other FusionTek teams in their interactions with the customer base. Typical Weekly Tasks: Participate in the weekly L10 Meeting. Assess the status of any clients that may be considered at-risk. Review case trends and work with the team to identify and address problems. Update account details and documentation regularly. Monitor ongoing projects and coordinate updates with Project Managers as needed. Conduct necessary onsite or virtual client visits for relationship building. Identify areas requiring resolution for assigned clients. Share client feedback and discussions with internal teams to improve service delivery. Requirements Education Bachelor’s degree (B.A.) from four-year College, or University, and/or training or equivalent combination or education and 5+ years’ experience in the financial services vertical.  Computer skills Power point, Excel  Technical skills Microsoft Office Suite Working knowledge of cloud technologies, specifically Microsoft Azure Working knowledge of network infrastructure Working knowledge of server technology Technical knowledge, both of current technology and emerging trends Experience Prior experience working at a Managed Service Provider/ Managed Security Service Provider Engaging at all levels within an organization right to C level Benefits At FusionTek, we truly believe that our people are our most valuable asset, which is why we’re excited to provide: Salary range - 85k - 100k/year Competitive pay with quarterly bonus eligibility Coverage for 90% of your medical, dental, and vision insurance expenses. 401(k) plan with 4% company matching and immediate vesting Eight paid holidays and 18 days of PTO in year one Educational reimbursement for certification tests and company supplied training resources Fun team events

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Kirkland, WA, USA
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workable

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We still want to hear from you and encourage you to apply. Benefits Compensation: We are committed to fair and equitable compensation practices. The annual salary range for this role in Colorado is $68,550 - $114,250. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including bonus. Benefits and Perks: Health We offer comprehensive health benefits including medical, dental, and vision insurance; health savings and flexible spending accounts, paid parental leave; and an employee assistance program. Additional coverage options including Accident & Critical Illness insurance as well as Hospital Indemnity are also available. Disability and Life We offer several company paid options including Short Term Disability, Long Term Disability, as well as Basic Life Insurance and AD&D. Additional coverage options including Employee-paid Supplemental Life Insurance for Employee, Spouse, and/or Child are also available. Additional We offer a 401(K) including a company match. We observe 12 paid holidays annually and provide discretionary Flexible Time Off. Employees also receive free access to our products, corporate discounts, and professional development resources. Access to the Performance and Recovery Center (PARC), our on-site fitness facility, as well as employee only access to on-site locker rooms and showers.  Employee only access to secure, indoor bike storage and access to e-bikes exclusively to Peaksware employees. Access to our onsite Music and Podcast Studio. Please contact careers@peaksware.com if you require a reasonable accommodation to review our website or to apply online. Peaksware adheres to the FLSA Exemption Threshold for minimum wage in all states. Work Environment This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources. Physical Demands While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Travel Requirements Willingness and ability to travel up to 15% of the time. Anticipated travel to include internal company events, meetings and training as well as customer events, trade shows and customer visits. To view the Peaksware Privacy Policy, click here. By submitting an application, you acknowledge and agree to the Peaksware Privacy Policy.
Louisville, CO, USA
$68,550-114,250/year
Workable
ServiceNow Sales Director (0001)
OCT Consulting, LLC is an SBA-certified, small business management and technology consulting firm that provides support to Federal Government clients. We provide consulting services in the areas of Strategy, Process Improvement, Change Management, Program and Project Management, Acquisition/Procurement, and Information Technology. Responsibilities and Duties Step onto the ground floor of a brand-new ServiceNow practice fully backed by a 150-person federal consulting powerhouse with a proven track record of success. We’re making a serious investment in this vision: finding certified technical talent, teaming with ServiceNow as a Consulting & Implementation (C&I) partner, and executive-level sponsorship from day one. In this role, you’ll have the freedom and resources to shape our go-to-market strategy, directly influencing how we capture and deliver work across 20 federal agencies. You’ll be supported by a robust lead-generation engine, given uncapped earning potential, and trusted to bring your ServiceNow expertise to the forefront. We’re looking for a strategic, results-driven leader who combines deep ServiceNow experience with exceptional client management, sales acumen, and the ability to inspire both customers and teams. You’ll report directly to the VP of Strategy & Growth, with a dotted line to the VP of IT, giving you a direct voice in both our business development and delivery strategy. This is a W-2 position offering a competitive base + commission structure because when you succeed, we all win. If you’re ready to help build something extraordinary from the ground up, we want to hear from you. Day to day responsibilities include: Lead the creation of our ServiceNow Line of Business, craft the go-to-market strategy, forge a powerful partner ecosystem, drive team certifications, secure C&I partner status, and establish winning P&L and performance frameworks. Inspire and guide a matrixed capture team, empowering them to win big as the LOB matures. Identify, qualify, and prioritize high-value ServiceNow C&I deals across public and private sectors, filling the pipeline with game-changing pursuits. Develop and execute capture plans that align with OCT’s Business Development team and position us for consistent wins. Build lasting relationships with federal, state, and commercial clients, becoming their trusted ServiceNow partner. Cultivate alliances with industry leaders to expand reach, share capabilities, and win together. Drive competitive analysis, teaming strategies, and pricing models that give us the edge. Collaborate with proposal teams to deliver winning solution architectures, compelling win themes, and standout submissions. Take the stage at ServiceNow industry events, forums, and networking hubs to position OCT as a market leader. Grow the LOB, manage the P&L, and deliver measurable, repeatable success. Requirements Qualifications/Requirements U.S. Citizenship and eligibility to obtain a government security clearance. 10+ years of ServiceNow experience, with a strong focus on Consulting & Implementation (preferred). Proven capture leader with a history of winning deals over $5M in annualized value primarily in the federal government market.  P&L ownership experience, managing and growing multi-million-dollar lines of business, with the drive to take full accountability for growth. Commission-driven mindset that lets you thrive in environments where performance is rewarded with uncapped earning potential. Exceptional communication skills with the ability to influence at all levels. Self-starter mentality with the discipline to work independently in a fast-paced, entrepreneurial environment. Deep knowledge of ServiceNow sales cycles, partnership programs, and delivery models. Preferred Qualifications Familiarity with federal acquisition processes, GWACs/BPAs, and IDIQ contracting vehicles ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD). Established relationships within federal IT buyer communities. CIS-ITSM certification and/or ServiceNow Sales Accreditations. Knowledge of FedRAMP requirements and processes. Existing Secret or Top Secret clearance. This role is in the DC area with a hybrid work schedule in Tysons, VA. Benefits Benefits OCT offers competitive compensation packages and a full suite of benefits which includes: Medical, Dental, and Vision insurance Retirement savings 401K plan provided by an industry leading provider with 3% employer contributions of the employee’s gross salary Paid Time Off and Standard Government Holidays Life Insurance, Short- and Long-Term disability benefits Training Benefits Salary Range: $100,000-$150,000 annually + commission; compensation will be primarily commission based About OCT Consulting OCT Consulting LLC is a minority-owned, small, disadvantaged business providing professional services and information technology solutions to the Federal government and commercial clients. Founded in 2013, we bring the advantage of agility in operations along with a management team with a track record of leading successful engagements at major Federal government agencies. At OCT, we are committed to ensuring equal opportunity for all individuals, recognizing that merit and qualifications are the foundation of our hiring, promotion, and development practices. We believe in creating a work environment where every employee can thrive based on their abilities, skills, and achievements. Our practices are designed to ensure fair treatment and equal access to opportunities for all, regardless of race, ethnicity, gender, sexual orientation, age, abilities, or other personal characteristics. We are dedicated to providing career growth and professional development based on individual merit and fostering a workplace where everyone’s contributions are valued and recognized.
Tysons, VA, USA
$100,000-150,000/year
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