Account Manager

The Experience Senior Living Team is comprised of dynamic professionals that are fueled by their passion to empower people as they grow older to live life to the fullest. They are creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on making a positive impact on the lives of residents, their families and team members. We are looking for a Leasing Counselor to join our amazing team! Responsibilities: Meet or exceed monthly company/community sales standards. Primary focus on “sales zone” activities including face to face-including client home visits, voice to voice, creative follow up and purposeful planning for effective execution. Respond to telephone, email-online, & in-person inquiries, remotely and in real time where possible, and conduct walk-in and scheduled tours with prospective residents or interested parties. Accurately maintain the community’s database by collecting and entering information about new inquiries and referral sources and recording consistent and appropriate follow up communication with inquiries, prospective residents & influencers, and referral source contacts. Develop and maintain relationships with potential referral sources and conduct on-going field visits. Qualify all current and potential referral sources, effectively matching our services to their needs, thus maximizing referral potential. Research and maintain current information on local competition and new services and competitors entering the marketplace. Create and oversee the annual community sales and marketing plan. Analyze data related to the return on investment and suggest changes in strategies or services to respond to changing market conditions. Oversee advertising and collateral. Accurately track move-ins, move-outs, transfers, and quantity vs. quality of referral activity, determining appropriate follow-up actions. As necessary, assist the team in completing the necessary move-in paperwork ensuring a smooth transition for the resident and acting in compliance with company policies and appropriate State Licensing regulations. Provide regional management with necessary paperwork and reports to actively monitor sales efforts. Attend and participate in core sales training events and maximize techniques to grow census/revenue. Provide opportunities for greater community members and prospects to visit and tour the community by promoting appropriate unique events. Monitor and manage the budget of the department. May perform other duties as assigned. Requirements Experience in senior living, including assisted living and memory care environments preferred Bachelor's degree or equivalent experience and education preferred Background in sales or leasing in the health care or senior living industry helpful Creative and "out of the box" thinker desired     Expertise in “relationship selling” and a demonstrated ability to close Experience with motivational interviewing techniques preferred Must demonstrate competence in the following areas: Ability to connect and build trust with clients and their circle of influence Ability to understand and manage emotions arising from client situations Ability to guide clients toward solutions  Experience in a customer service-oriented setting necessary Demonstrated ability to work in a team environment Ability to show sincerity and empathy Effective verbal and written communication skills are required, including the ability to communicate openly, honestly, and responsibly with others Ability to read, speak, and understand the English language Ability to work nights, weekends and holidays required Proficient in Microsoft Outlook, Word, Excel, and PowerPoint Must possess a current driver's license Connect and help residents transition from home to community through thoughtful engagement at every level of interaction Ability to work varied schedules to include weekends, evenings, and holidays. Benefits We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years. Compensation: $70,000-80,000/year plus bonus

About Us: Medical Guardian and MobileHelp, a Medical Guardian brand, are leading consumer healthcare service brands, providing connected health and safety solutions for aging-in-place. With high-performing inside sales teams across two brands, we are scaling our ability to acquire, serve, and retain members through innovative technology, a strong performance culture, and a relentless focus on the customer. We are seeking a Sr. Director of Sales Operations to partner with our Chief Sales Officer in building the next generation of our sales engine. This leader will own sales technology, process design, analytics, reporting, enablement, and compensation administration. The role is critical to ensuring that our 100+ sales reps and managers are enabled, supported, and equipped to achieve their goals. --- Role Overview: The Sr. Director of Sales Operations will be responsible for designing, implementing, and managing the infrastructure that powers sales performance. This includes oversight of CRM systems, reporting dashboards, workflow processes, and training and enablement programs. This role requires both a strategic mindset and hands-on execution, ensuring sales leadership and frontline managers have the insights, tools, and support to maximize productivity and deliver predictable results. --- Key Responsibilities: Sales Technology & Systems Management: Serve as the business owner for the sales technology stack, including CRM (Salesforce or equivalent), dialers, call analytics/QA platforms, workforce management tools, and reporting dashboards. Evaluate, recommend, and implement new tools such as AI-powered coaching, call scoring, or automation platforms to increase rep productivity and improve conversion rates. Ensure system adoption across all sales teams through training, support, and process reinforcement. Partner with IT and vendors to manage integrations, data flows, and troubleshooting. Sales Process Design & Optimization: Map and document all inside sales workflows from lead intake through member onboarding. Identify bottlenecks and inefficiencies, and lead process improvement initiatives. Standardize lead distribution, call flows, objection handling, and escalation paths. Design and maintain sales playbooks that outline best practices for reps and managers. Partner with Marketing, Retention, and Member Services to align lead management and ensure a seamless customer journey. Reporting, Analytics & Forecasting: Develop and maintain executive dashboards that provide visibility into KPIs such as cost per sale (CPS), lead-to-close conversion, rep productivity, and revenue performance. Deliver weekly and monthly reporting packages for the Chief Sales Officer, Finance, and senior leadership. Support the Sales team with team-level insights to drive accountability and coaching. Own forecasting processes to ensure accurate projections of sales performance. Conduct deep-dive analyses on lead sources, call outcomes, and win/loss patterns, and translate findings into actionable recommendations. Training, Coaching & Sales Enablement: Design and oversee onboarding programs for new reps, including system training, product knowledge, call flow certification, and shadowing programs. Partner with the CSO to identify skill gaps among reps and managers, and develop targeted training programs to close those gaps. Create ongoing learning content such as playbooks, best practice guides, and call scoring rubrics. Implement QA processes and monitor call recordings to ensure consistent execution and identify coaching opportunities. Introduce role-specific training for Sales Managers to elevate their ability to coach and develop their teams. Strategic Projects & Cross-Functional Alignment: Lead cross-functional projects that impact sales, such as new product launches, pricing adjustments, or new channel development (e.g., healthcare partnerships). Serve as a liaison between Sales, Marketing, Operations, and Finance to ensure alignment on goals, performance tracking, and execution. Partner with Marketing to evaluate lead quality and optimize lead routing and nurturing strategies. Provide data-driven support for executive decision-making on investments in new markets or sales models. Team Leadership & Administration: Ensure reporting, comp tracking, and administrative tasks are completed efficiently. Build and mentor a small but high-impact operations team as the function grows. Foster a culture of continuous improvement and accountability. Ensure clear communication and collaboration to balance people management with operational excellence. --- Qualifications: 7+ years of experience in Sales Operations, Revenue Operations, or Sales Enablement, with leadership responsibility in high-volume inside sales environments. Strong knowledge of CRM systems (Salesforce preferred) and related sales technology tools. Proven ability to design and optimize sales processes that scale. Deep analytical skills; able to interpret complex data and present actionable insights. Experience managing sales compensation plans and incentive programs. Excellent collaboration and communication skills, with the ability to influence senior leaders and partner cross-functionally. Demonstrated success in building onboarding and training programs that improve rep performance. Hands-on leadership style; comfortable managing both strategic initiatives and tactical execution. Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.  --- Why Join Us Opportunity to shape and scale the sales infrastructure behind two nationally recognized healthcare brands. High-visibility role reporting directly to the Chief Sales Officer. Mission-driven culture focused on improving lives and empowering older adults to live independently. Collaborative, entrepreneurial environment where great ideas are valued and implemented quickly. Benefits Health Care Plan (Medical, Dental & Vision) Paid Time Off (Vacation, Sick Time Off & Holidays) Company Paid Short Term Disability and Life Insurance Retirement Plan (401k) with Company Match

Job Title: Founding Partnerships Lead Job Type: Full-time Location: In-person (NYC) Compensation: $140K base, 2x OTE, uncapped commission About Our partner is an early-stage, venture-backed startup transforming one of the most outdated and fragmented areas of healthcare. By unifying complex processes into one seamless platform, they empower providers to serve patients faster while eliminating inefficiencies behind the scenes. With strong early traction and proven product-market fit, the company is now scaling its go-to-market team. Job Summary As a Founding Partnerships Lead, you’ll take the reins from a founder-led sales motion and build a scalable growth engine. You’ll own the full cycle—from identifying partners and diagnosing their challenges, to closing deals and driving adoption. This is an opportunity to thrive in ambiguity, build playbooks from scratch, and step into a clear path toward a Director of Growth role, where you’ll hire and lead the team executing the systems you’ve built. Key Responsibilities Build and manage a partner sales funnel by engaging providers seeking faster, more reliable solutions Diagnose partner pain points, communicate ROI, and close partnership agreements Enable adoption by training staff, rolling out branded experiences, and equipping teams with the tools to succeed Drive activation by collaborating with onboarding and customer success to ensure early wins and grow usage Share partner feedback and competitive insights with product and marketing to influence roadmap and messaging Lay the foundation for scale by documenting playbooks, defining KPIs, and mentoring future hires Required Skills and Qualifications 4+ years of experience closing full-cycle SaaS, channel, or partnership deals Consistent track record of exceeding quota and driving post-sale adoption Startup athlete: thrives in ambiguity, context switching, and hands-on execution Strong communicator and storyteller, able to build trust with C-level executives Nice-to-Haves Experience landing pilot or first-in-kind partnerships at early-stage startups Familiarity with RevOps tools (HubSpot, Outreach, Instantly, etc.) Career Path 0–3 Months: Individual contributor — establish repeatable motion and close lighthouse accounts 3–12 Months: Player-coach — hire/mentor 3–4 AEs & SDRs, codify playbooks and KPIs 12+ Months: Director of Growth — own revenue target, budget, and team development

Join Southern National Roofing, the leading name in home roof replacements across the East Coast. We're looking for dynamic individuals to join our team as Remodeling Sales Consultants. If you're a seasoned sales professional with a knack for sealing the deal, look no further. You'll be armed with quality leads, no cold calling necessary. With average first-year earnings ranging from $120k-$150k and top performers hitting $200k+, the sky's the limit. Plus, with management and executive positions on the horizon, this is more than just a job—it's a career opportunity. Apply now and let's build a brighter future together! Requirements 2 years of prior outside sales experience Demonstrated history of successfully meeting sales objectives Demonstrates excellent communication and interpersonal skills Able to establish rapport and foster trust with customers Flexible schedule, including availability on evenings and Saturdays Must possess a valid driver's license and have reliable transportation Ability to work up to 6 days per week, with mandatory Saturdays Open to coaching and eager to acquire new skills Exhibits self-discipline and high motivation for financial success Proficient in utilizing various technologies including laptops, mobile devices, and tablets Exceptional negotiation and communication abilities Benefits -At Southern National Roofing, we're more than just a business—we're a family. Our commitment to integrity, excellence, and teamwork drives everything we do. Join a company where you're not just an employee, but a valued member of the team. -With Southern National Roofing's rapid expansion, there's ample room for advancement. Many of our top sales consultants have transitioned into management and executive positions. Your success here is limited only by your ambition. -We believe in setting our sales team up for success. That's why we provide extensive training led by industry experts, cutting-edge marketing materials, and dedicated support every step of the way. With us, you'll have all the tools you need to excel. -We believe in recognizing and rewarding excellence. As a top sales performer at Southern National Roofing, you'll enjoy competitive compensation, lucrative bonuses, and opportunities to be recognized for your hard work at company-wide events.

Join Southern National Roofing, the leading name in home roof replacements across the East Coast. We're looking for dynamic individuals to join our team as Remodeling Sales Consultants. If you're a seasoned sales professional with a knack for sealing the deal, look no further. You'll be armed with quality leads, no cold calling necessary. With average first-year earnings ranging from $120k-$150k and top performers hitting $200k+, the sky's the limit. Plus, with management and executive positions on the horizon, this is more than just a job—it's a career opportunity. Apply now and let's build a brighter future together! Requirements 3 years of prior sales experience Proven track record of achieving sales targets Strong communication and interpersonal skills Ability to build rapport and establish trust with customers Flexibility to work evenings and Saturdays Valid driver's license and own reliable transportation Ability to work up to 6 days per week, including mandatory Saturdays Coachable and eager to learn Self-disciplined and money-motivated Proficient in using technology (laptop, mobile device, tablet) Outstanding negotiation and communication skills Benefits -At Southern National Roofing, we're more than just a business—we're a family. Our commitment to integrity, excellence, and teamwork drives everything we do. Join a company where you're not just an employee, but a valued member of the team. -With Southern National Roofing's rapid expansion, there's ample room for advancement. Many of our top sales consultants have transitioned into management and executive positions. Your success here is limited only by your ambition. -We believe in setting our sales team up for success. That's why we provide extensive training led by industry experts, cutting-edge marketing materials, and dedicated support every step of the way. With us, you'll have all the tools you need to excel. -We believe in recognizing and rewarding excellence. As a top sales performer at Southern National Roofing, you'll enjoy competitive compensation, lucrative bonuses, and opportunities to be recognized for your hard work at company-wide events.

Join Southern National Roofing, the leading name in home roof replacements across the East Coast. We're looking for dynamic individuals to join our team as Remodeling Sales Consultants. If you're a seasoned sales professional with a knack for sealing the deal, look no further. You'll be armed with quality leads, no cold calling necessary. With average first-year earnings ranging from $120k-$150k and top performers hitting $200k+, the sky's the limit. Plus, with management and executive positions on the horizon, this is more than just a job—it's a career opportunity. Apply now and let's build a brighter future together! Requirements 3 years of prior sales experience Proven track record of achieving sales targets Strong communication and interpersonal skills Ability to build rapport and establish trust with customers Flexibility to work evenings and Saturdays Valid driver's license and own reliable transportation Ability to work up to 6 days per week, including mandatory Saturdays Coachable and eager to learn Self-disciplined and money-motivated Proficient in using technology (laptop, mobile device, tablet) Outstanding negotiation and communication skills Benefits -At Southern National Roofing, we're more than just a business—we're a family. Our commitment to integrity, excellence, and teamwork drives everything we do. Join a company where you're not just an employee, but a valued member of the team. -With Southern National Roofing's rapid expansion, there's ample room for advancement. Many of our top sales consultants have transitioned into management and executive positions. Your success here is limited only by your ambition. -We believe in setting our sales team up for success. That's why we provide extensive training led by industry experts, cutting-edge marketing materials, and dedicated support every step of the way. With us, you'll have all the tools you need to excel. -We believe in recognizing and rewarding excellence. As a top sales performer at Southern National Roofing, you'll enjoy competitive compensation, lucrative bonuses, and opportunities to be recognized for your hard work at company-wide events.