Customer Service Representative

POSITION DESCRIPTION Title:                           Front Desk Receptionist/Switchboard Operator Department:              Administrative Support Pay: $17.50 - $18.00/hr. Based on experience Summary:                  Greets visitors and provide direction, handle incoming calls and supply information to callers, perform general administrative duties. Also may assist other administrative staff with overflow work. Place, receives and routes a high volume of calls through a Nortel switchboard. Handle all incoming departmental faxes for pickup/delivery. Update WES agency voice mail at beginning of shift and throughout the day. Update WES agency telephone listing and distribute.   Qualifications:           High School diploma and 1-2 years of front desk experience. Excellent Customer Services Skills Computer Literate Excellent Professional communication abilities are essential. handle incoming calls Professionally   Responsibilities:       Operate an 8 line switchboard for the entire agency. Direct incoming calls to their proper location within the agency. Greets all visitors and provide direction. Maintain agency telephone directory. Update WES agency voice mail at beginning of shift and throughout the day. Update WES agency telephone listing and distribute.   ORGANIZATIONAL ACCOUNTABILITY & RELATIONSHIPS: 1.     The individual is to be supervised by the Office Manager. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by successfully performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level in the work environment is usually moderate. GENERAL SIGN OFF: The employee is expected to adhere to all agency policies and to act as a role model in the adherence to agency policies. I have read and understand this explanation and job description.   Signature: ________________________________________ Date: __________ HR Signature: _____________________________________ Date: __________                                        

Key Responsibilities: • Answer incoming calls and respond to inquiries • Schedule appointments and manage calendar • Make outbound confirmation or follow-up calls • Enter data into CRM or scheduling software • Maintain polite and professional phone demeanor Note: the position is onsite in a nice friendly office in Calabasas. This is not a remote position. There is room for growth.

Our hire will be one of two who administer community development grants for County of Blair within the Social Services Office. Incumbent will provide a variety of support services through work with community corporations, private non-profit organizations, local/state/federal agencies to develop and maintain community development programs and projects to assure compliance with governmental requirements. Essential duties include assisting with administration of Home Investment Partnerships Program (HOME), Emergency Solutions Grant (ESG), sewer lateral installation, and lead hazard programs; participating in screening and evaluation of programs and projects by conducting income surveys; completes and submits HOME and lead hazard grant applications; performs inspections to determine suitability for rehabilitation of housing; prepares cost estimates and specifications for rehabilitation work; processes background checks on contractors, interviews homeowners, and holds labor-compliance interviews; schedules pre-inspection and pre-constructions meetings; prepares and submits monthly, quarterly, and annual reports and invoicing related to grants; maintains appropriate documentation and file retention; prepares agreements and resolutions with municipalities and non-profit agencies for provision of services and/or projects; contributes to development and implementation of public education and information activities; attends events to distribute information related to fair housing regulations; performs administrative tasks; travels as needed, driving required; completes continuing education; and maintains confidentiality. Requirements Qualified applicants must possess associate degree in business administration, economics, planning, public administration, or related field OR have equivalent combination of education and experience; hold two years' relevant work experience; general knowledge of principles, procedures, practices, and legal standards of community development programs and local/state/federal laws as they apply to such programs, local government structure, financial/fiscal monitoring, and reporting of grant activities OR show competency within one year of placement into position; basic knowledge of contracts, and grant oversight and monitoring OR shows competency within one year of placement into position; proficient computer skills; proficient interpersonal relations and communications skills (both written and verbal); and comfort with public speaking. Benefits Competitive benefits package starts first of the month following 30 calendar days and includes 90% employer-paid PPO healthcare with vision and three-tier prescription components, pension plan, public employer's equivalent of 401(k), short-term disability, term life insurance, a menu of voluntary benefits that includes dental and Aflac, 14 annual paid holidays, and other time-off provisions. Starting hourly rate is $18.42 x 35.0-hour workweek. EQUAL OPPORTUNITY EMPLOYER

EMPLOYMENT OPPORTUNITY The Resource Specialist greet, welcome, and screen visitors in person and over the phone for all relevant/eligible services and programs internally and throughout the county. They act as a liaison between all visitors and agency staff. The specialists are trained and expected to be experts in resources and referrals. They are expected to greet, listen, build trust, and understand the needs of visitors in order to assess, navigate, and connect them to services appropriately. We are looking for two dynamic people to join our Resource Center team! The position will be full time at 37.5 hours per week. Bilingual in Spanish/English is highly preferred, but not required. All training provided on the job for those that have a passion for serving and helping our community. JOB DUTIES AND RESPONSIBILITES INCLUDE: 1. Answer assigned phone lines, screen, and direct calls to appropriate staff or department. 2. Greet, welcome, screen and direct all clients, donors, community members, and visitors walking into the agency. 3. Maintain a positive, service-oriented attitude at all times. Interact with participants in a respectful manner that fosters self-esteem and empowerment. 4. Screen clients/potential clients, administer intake forms, review intakes for referrals and services, enter data, schedule appointments, provide resources, and warm handoffs as applicable. 5. Determine eligibility for CA services and coordinate referrals with appropriate program staff, ensuring that clients are connected to services with appropriate follow through. 6. Assist clients online and in-person in completing program applications, paperwork, and scheduling of appointments. 7. Issue or provide vouchers, critical needs, and outreach essentials, as applicable. Verify and track data accordingly. 8. Perform appointment confirmation calls, as assigned. 9. Assist with PSE file, as assigned. 10. Track calls and types of requests that come in over the phone, in person, and by email. 11. Keep reception area and waiting room clean and tidy. 12. Ensure clean and accurate data entry. Assist others with data entry as assigned. 13. Provide general clerical support functions as assigned. 14. Provide coverage for breaks and lunches for other service screeners. 15. May be asked to provide Service Screening coverage at other agency locations. 16. Participate in agency and team meetings and trainings as required. 17. Other duties assigned by management. QUALIFICATIONS INCLUDE: Education & Experience: -High School Diploma or GED/HSE minimum required. AA Degree in Social Services or related field preferred. -Social service experience or a desire to work in social services preferred. -Previous customer service experience required. Or a combination of education/experience meeting required job qualifications. License(s) & Certification(s): -Valid driver’s license and auto liability insurance required for work related travel. -Training necessary (within 6 months of hire): Blood borne Pathogens, First Aid/CPR, Safety, HIPAA, de-escalation and Narcan administration. Skills & Abilities: -Spanish/English bilingual preferred, additional languages helpful. -Basic clerical skills (filing, math, calculator, data entry, legible writing) required. -Excellent customer service skills. -Ability to set boundaries, resolve conflict, problem solve, and de-escalate issues. -Must be reliable, dependable, and demonstrate regular physical attendance. -Must be able to defuse difficult situation. -Active listening, open-mindedness, and empathetic skills. -Self-motivated, flexible, adaptive, and resourceful critical thinking skills. -Strong organization and time management required, with ability to multi-task. -Must have strong and effective communication skills (oral and written). -Ability to be an effective and positive ambassador for the agency. -Competency of standard office procedures and equipment. -Ability to navigate Microsoft Office applications, including Microsoft 365, Excel, Word, Teams and Outlook. -Demonstrated ability to work harmoniously with people from varied cultural, socioeconomic, educational and experiential backgrounds. COMPENSATION AND BENEFITS Starting Pay range between $19.45 - $21.46 per hour (DOE) Benefits include: Medical & Dental Insurance including Rx and Vision Life Insurance and AD&D coverage SIMPLE IRA Retirement Plan (3% Employer Match) Employee Assistance Program Paid Sick and Vacation Leave 12 Holidays per year Health club discount (Community Action reserves right to modify, amend, or terminate any benefit at any time for any reason.) TO APPLY: Qualified candidates are encouraged to apply by providing ALL items requested. Please submit the following: (1) Community Action Application (2) Resume (3) Letter of Interest. You can find all job announcements and apply online on our website at www.communityactionskagit.org Community Action of Skagit County reserves the right to extend application deadlines and to modify the selection schedule without notice, to form eligibility lists for, or make appointments to, other positions with similar employment requirements. Community Action of Skagit County is an Equal Opportunity Employer. Should you require accommodation in the application process, please contact our HR Department.

Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a positive patient experience. Our company is committed to providing high-quality care to our patients and creating a positive and welcoming environment. We value teamwork, respect, and integrity, and are looking for someone who shares these values and is passionate about helping others. $17 - $19 per hour Responsibilities: Greet patients Answer phones Schedule patient appointments Complete new patient registration and data entry Discuss insurance benefits, authorization requirements and payment responsibilities Collect patient balances (copay/deductible/coinsurance) Perform standard day-to-day clinical administrative responsibilities Requirements High school diploma or equivalent. Prior experience in a customer service or administrative role, preferably in a healthcare setting. Excellent interpersonal and communication skills. Strong attention to detail and organizational skills. Ability to multitask, prioritize tasks, and work in a fast-paced environment. Proficient in computer skills and ability to learn new software systems. Benefits Monthly performance bonus Employee discounts Sick time earned based on New York State Paid Safe and Sick Law.

We are a well-established Commercial Real Estate Company with offices throughout Southern California. Our Executive Suite Division has an immediate part time opening for a Front Desk Receptionist Start date: Immediate The ideal candidate will: - Be proficient in Microsoft programs: Word, Excel, Outlook - Have great organizational and communication skills both verbal and written - Be energetic, self-motivated, a team player and a problem solver - Enjoy smiling, multi-tasking, being of service and thrive for excellence The position entails, but is not limited to: - Front desk duties, interaction with tenants, vendors, visitors - Maintenance of marketing systems and materials Must have a strong sense of initiative, be a natural implementer with a passion for the job. Schedule: Monday thru Friday (minimum 20 hours a week) - NO POSSIBILITY FOR REMOTE WORK Great potential for the right individual wanting to advance and growth within the company as well as within the Commercial Real Estate Industry. Please send resume only if you feel that you will be a substantial asset to our organization. We look for career oriented individuals to join our team and thrive for never ending improvement within a friendly and professional environment.