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Project Support (Binghamton, NY)

$40,000-65,000/year

LaBella Associates

Binghamton, NY, USA

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We are currently hiring a Project Support in our Program Management Services Division, based out of our client's office in Binghamton, NY. The Program Management Services Division at LaBella provides comprehensive management services for complex projects and multi-year capital programs. Project teams are established to provide a customized mix of business consulting, project management, financial control and monitoring, administrative, and technical support services. This position will work closely with Corporate Security & Resilience staff to design and develop department and company SharePoint sites, inquiry/contact forms, metric dashboards, and other security training and awareness materials. This resource will work independently, as well as part of multi-discipline teams initiating, planning, executing, and closing of assigned tasks or projects. Salary Range: $40,000- $65,000 The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. Responsibilities Perform a wide range of analyst assignments and resolving recurring problems independently without close supervision. Ability to anticipate upcoming responsibilities or needs and use initiative appropriately. Perform and document basic data analysis functions. Perform other duties as required. Gain knowledge of policies and procedures related to the new service process. Act as a liaison between the Customer, Contractors and Electricians and the Service Centers and Customer Contact Center to enhance communication and coordination for required services. Interacts with internal and external customers including, but not limited to, contractors, electricians, customers, etc. regarding all aspects of the new service process, this Project Support resource is responsible for monitoring the Customer Service Guarantee. Develop a working relationship with Energy Service Specialist, Customer Service Advisor Meter Department and Line Supervisor to resolve service-related issues. Strive to deliver the level of customer service that our contractors, electricians and all other customers expect and deserve. Participates in emergency storm restoration efforts. Works to enhance the communication of policies and procedures to our contractors. Learn SAP WMS Management System. Perform a wide range of analyst assignments and resolving recurring problems independently without close supervision Parse data and present in a meaningful format Analyze department metric data Anticipate upcoming responsibilities or needs and use initiative appropriately Utilize SharePoint to- Design and develop internal department and company SharePoint sites Maintain site information and update when needed Troubleshoots and resolves errors or issues with strong attention to detail Requirements 3 years of related experience in a customer service, customer focused construction, utility, or technical setting Lesser experience in combination with related Associates or Bachelor’s degree will be considered Effective written and verbal communicator Attention to Detail Able to Multi-Task Self-Motivated Ability to process data Benefits Body, mind, and wallet—LaBella’s benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below. Flexible Work Schedule Health/Dental Insurance 401k Plan with Employer Match Short & Long Term Disability Profit Sharing Paid Time Off Leadership Development Program Fitness Reimbursement Tuition Reimbursement Referral Bonus Program Wellness Program Team Building Events Community Service Events

Source:  workable View Original Post

Location
Binghamton, NY, USA
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workable

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