Team Member (Sonic)

Key Responsibilities: 1. Customer Service: Greet customers in a friendly, professional, and prompt manner. Take customer orders accurately and efficiently. Handle customer concerns or complaints in a positive and respectful way, escalating to management when necessary. Ensure a high level of customer satisfaction by providing exceptional service. Deliver food and beverages to customers quickly and accurately, ensuring proper presentation. 2. Food and Beverage Preparation: Prepare food and drinks according to Sonic’s menu standards and customer preferences. Ensure food quality, accuracy, and presentation meet company standards. Operate kitchen equipment, such as fryers, grills, and blenders, safely and efficiently. Maintain cleanliness and organization of the food prep and service areas. Follow all food safety protocols, including proper handling, storage, and sanitation of food. 3. Maintaining Cleanliness: Keep the restaurant clean, including cleaning tables, counters, restrooms, and the dining area. Ensure the kitchen area remains clean and organized throughout the shift. Assist with trash removal and general tidying of the restaurant. 4. Teamwork & Communication: Work closely with team members to ensure smooth operations and customer satisfaction. Communicate clearly with other team members and management regarding customer needs and any operational issues. Support fellow team members by offering assistance during busy periods to ensure fast and efficient service. 5. Cash Handling & POS Operation: Operate the point-of-sale (POS) system to take customer orders and process payments accurately. Handle cash, credit, and debit transactions with accuracy and integrity. Ensure that change is given correctly and receipts are provided to customers. 6. Compliance with Safety & Health Regulations: Follow all safety procedures to ensure a safe working environment. Comply with health, safety, and sanitation regulations, including safe food handling and personal hygiene. Report any safety hazards or equipment issues to management immediately. 7. Additional Duties: Assist with stocking and replenishing supplies during the shift. Help with the restaurant’s opening or closing duties as needed. Perform other duties as assigned by the Shift Lead, Assistant Manager, or Restaurant Manager. Qualifications: Experience: No prior experience required; previous experience in food service or customer service is a plus. A positive attitude and eagerness to work as part of a team. Skills: Excellent communication and customer service skills. Ability to multitask and stay organized in a fast-paced environment. Basic math skills for handling cash and operating the POS system. Ability to follow instructions and maintain Sonic’s quality standards. Education: High school diploma or equivalent preferred, but not required. Physical Requirements: Ability to stand, walk, and bend for extended periods of time. Ability to lift up to 25 pounds as needed. Ability to work in a fast-paced, high-energy environment.